I really believed that I said then, and I still do. But we figured out a...

I really believed that I said then, and I still do. But we figured out a way to grow, and stay profitable, and there was no logical place to stop. The way I approached managing the business, I always tried to maintain a sense of hands-on, personal supervision – usually flying around to take a look at our stores on a regular basis. But from the very beginning, even on my paper routes in college, I have also been a delegator, trying to hire the best possible people to manage the stores. That’s been the case since back in Newport….We’re big now. We’re really big. That’s not something I like to focus on. I always wanted to be the best retailer in the world, not necessarily the biggest…(being big poses opportunities), but being big also poses big dangers. It has ruined many a fine company – including some giant retailers – who started out strong and got bloated or out of touch or were slow to react to the needs of their customers. Here’s the point: the biggest Wal-Mart gets, the more essential it is that we think small. Because that is exactly how we have become a big corporation.

– Sam Walton


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