The bigger we get as a company, the more important it becomes for us to...

The bigger we get as a company, the more important it becomes for us to shift responsibility and authority toward the front lines, toward the department manager who’s stocking the shelves and talking to the customer. When we were much smaller, I probably wasn’t as quick to catch on to this idea as I do should have been. But as an avid student of management theory, back in the mid-seventies I started reading the work of W. Edwards Deming, the famous statistician who taught so much to the Japanese about improving their productivity and competitiveness.

– Sam Walton

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