Creating Magic | Customer Service Magic with Lee Cockerell – Episode 1 – Learn How To Make Customer Service Magic Happen – Part 1
Have you ever wondered what makes the top companies in the world so great? Do you ever consider how they are able to get their customer service team to the highest level possible? Well check out this episode as Clay Clark sits down with me,, vice president of Disney world resort, and talk about the different specific things that he did at Walt Disney World to make the experience so enjoyable. As the former Executive Vice President of operations, Lee Cockerell was the city is about holding his team members accountable and making sure that all of the checklists were well executed and done correctly. It is difficult to excite your team on a daily basis, and we Cockerell shows you exactly how he did it Walt Disney World resort. As a business owner, it can be a challenge in order to motivate your team on a daily basis, so make sure that you are taking good notes throughout this episode while Lee Cockerell shows you specifics for his customer service manager. When we think of Walt Disney World resort, we think of the happiest place on earth. When you do this system for customer service, you too can generate world-class customer service on a consistent regular basis. Make sure that you wash is soda in its entirety because knowledge that is about dropped will change the way that you do business, and allow you to achieve higher customer satisfaction on your products and service. Clay Clark breaks down the specifics of customer service through his excellent questions that he asks, and is entertaining at the same time. If you want to know more about customer service, make sure that you, to attend one of our two day intensive workshops where Clay Clark and Marshall Morris will teach 15 hours of business coaching over the course of two days. If you need a team to help you execute the systems that best practices, then one-on-one coaching might be a good fit for you and your team. Make sure that you read more at thrivetimeshow.com for more information.