Creating Magic | Customer Service Magic with Lee Cockerell – Episode 1 – Learn How To Make Customer Service Magic Happen – Part 2
Make sure that you check out this episode on customer service that identifies the three most important qualities in hiring a superstar: skill, passion, and a can do attitude. Lee Cockerell, former vice president operations for Walt Disney World resort, sits down with Clay Clark, former US small business administration entrepreneur of the year, to talk about the customer service magic that occurs at Walt Disney World resort. If you are wondering how to achieve top notch customer service like Walt Disney World resort, make sure that you check out this episode and take diligent notes. Some of the best business training in the world can be found on this website where mentors like Lee Cockerell, and David Robinson, the specific action items that you must take in order to achieve success in your business. Customer service is an important part of growing your business, because it determines the customer satisfaction level on a daily basis. Learn how mentors like we Cockerell were able to maintain such a high level of customer service satisfaction over a long period of time while seeing 52 consecutive weeks of 1 million guests every single year. If you are wanting more content and business training like this, make sure that you subscribe to our podcast on iTunes in order to get the most up-to-date training available from Clay Clark and the rest of the team. Also, make sure that you sign up for one of our upcoming conferences that will teach you specifically what you need to do in order to grow your customer service team. Whether it be customer service and sales, or management and human resources, the business conference that thrived hosts will be one of the best decisions that you will ever make. We are excited to meet you, and help you grow your business.