Creating Magic | Customer Service Magic with Lee Cockerell – Episode 1 – Learn How To Make Customer Service Magic Happen – Part 3
Learn everything that you need to know about delegation and follow-up with Lee Cockerell and Clay Clark, the former Vice President of Operations of Walt Disney World resort and the former US Small Business Administration Entrepreneur of the Year respectively, with a action steps packed episode. Customer service manager was a specialty at Walt Disney World resort, which is why most people describe it as the happiest place on earth. If you are finding yourself struggling in customer service with your own business, this is a great place to start work beginning to fix the systems and best practices within your business. Make sure that you take detailed notes in this episode as Lee Cockerell breaks down is our RAVE system for customer service, and details the different number of direct reports that you should have a business owner. In order to maximize the amount of time that you have with each company employee or contractor, you must limit yourself to know more than 10 direct reports. Lee talks about this in this episode at length, and discusses how you can leverage your time by delegating more effectively. If you want to learn more about delegation and follow-up systems, make sure that you get tickets to one of our upcoming two day intensive workshops where Clay Clark and Marshall Morris will spend 15 hours of business coaching to teach you the specific systems that you need to implement into your business. Get practical and entertaining business education at these conferences, and one-on-one business coaching might be a good fit for you after. Learn the systems that helped Walt Disney World resort that she massive success while maintaining a high level of customer service satisfaction. Customer service satisfaction always increases profits, and we get into the facts and statistics in this episode.