Creating Magic | Customer Service Magic with Lee Cockerell – Episode 2 – Creating Magic | Online Customer Service Training with Lee Cockerell – Part 1
Have you ever wondered what goes into creating a checklist for a company like Walt Disney World resort? Do checklist even make a difference? Lee Cockerell from Walt Disney World resort, the former Executive Vice President of operations, tells everything that you want to know about checklists and this is. Make sure that you check this one out and take detailed notes in order to begin creating the customer service magic that Walt Disney World resort four. Checklists are vitally important for every aspect of business, from operating the ticket lines, to cleaning the bathrooms. Every detail is important. It may seem silly to create a checklist for and their bathrooms, but this is exactly how the Cockerell was able to manage 40,000 employees at the same time is for direct reports. Customer service is not which I think to success. Must be intentional about readings person on a daily basis. If you are not all about creating systems for your business, it will suffer or you will be the necessary to operate the business. Our goal for use to create a business that is not on you, so the time and financial freedom you four. Learn how to start and grow a business to achieve customer service magic like Walt Disney World resort. If you like this training, make sure that you check out our podcast that are completely free on iTunes, and subscribe. Or you can sign up for one of our two day intensive business workshops that will teach you everything that you need to know over 15 hours of business coaching with Clay Clark and Marshall Morris. You can’t learn from mentors or mistakes, and through this program and system it is important that you detail every single step of your process in order to achieve customer service magic. You can make this your your time to thrive, and we can help.