Creating Magic | Customer Service Magic with Lee Cockerell – Episode 2 – Creating Magic | Online Customer Service Training with Lee Cockerell – Part 3
Are you struggling to hold employees accountable? Do you have what it takes to be n effective manager? In this business coach video training, business coach Clay Clark sits down with Lee Cockerell to talk about the specific action steps you must take to be a leader in your organization. One of the most important things that you must do is get your company’s core values out front. When you drfine the mission of your organization, you will find that you create culture. Culture is one of the most valuable parts of your business because you cannot go out and purchase it. If you do not have powerful core values or you let other people dictate your core values, then you will not have collective buy-in from your employees. Make sure that you define the company culture that you are wanting to achieve, and then hold your employees accountable to it. Tony Hsieh of Zappos.com will hire, and fire, people based solely on their exhibition of company culture. Lee Cockerell is a master at creating world-class culture within the Walt Disney World organization. He managed 40,000 employees every week that took care of 1 million guests per week. If the entire company was not on the same page with core values and the mission for the company, then they would have struggled immensely. Learn from the success principles that Lee and Clay have experienced already in their businesses. If you would like to learn more about company management, make sure that you come out to one of the in person conferences that we hold at the Thrive headquarters every other month. Also, if you are looking for a business coach to hold you accountable, make sure to sign up for one of our one-on-one business coaching assessments that will teach you everything that you need to know about starting or growing a business.