Daily Operational Excellence | Customer Service Systems – Episode 2 – Part 2
Are you looking to create daily operational excellence within your business? Are you looking for the customer service systems that the best in the World use to create wow moments at your business? In this episode, business coach Clay Clark (former Small Business administration Entrepreneur of the Year) sits down with Arthur Greeno, one of the Thrive mentors that has multiple locations of Chick-fil-A to talk about customer service. Throughout this episode, they discuss the best practice systems that are required in order to specifically create the customer wow moment. It must be dependent on systems and processes, rather than people in order to grow. When you create a wow moment based on Systems and processes, that will allow you to continue to maintain your high level of service and accuracy. For Arthur Greeno, Chick-fil-A is known for his stores that create wow moments. Developing operational excellence in customer service is not a one time event. You must commit to an ongoing training of your employees in order to help them achieve the level and standards that you require. Going above and beyond is not hey one time event, but you must commit yourself to a reputation of excellence. You must become known for the person that is always going above and beyond and that will grant you more opportunities in the future. If you enjoyed this training, make sure that you check out the other episodes by Arthur Greeno that talk about customer service. If you want to enjoy a two day intensive business workshop, make sure that you come out to the thrive headquarters for a conference to learn everything that you need to know about running your business. If you were looking for one on one business coaching, the Thrive coaching program is the best in the world and offers the most value with all of the deliverables that it provides.