Daily Operational Excellence | Customer Service Systems – Episode 4 – Part 1
Are you looking for a mentor for customer service? Do you need help refining the systems that you use on a daily basis to create operational excellence and implement customer service systems? On Thrive15.com, you can learn from mentors like David Robinson (two time NBA champion), Lee Cockerell (former executive vice president of Walt Disney World Resort), and many more. In this episode, mentor Arthur Greeno (owner of multiple Chick-fil-A franchise locations) sits down with Clay Clark (business coach & former Small Business administration Entrepreneur of the Year) to talk about customer Service systems and creating the customer wow. Arthur talks about how he is self admittedly the big idea guy that plans on the business strategy. His team is the special forces elite unit of individuals that execute his vision and plan for the business. While all of them are capable of doing many tasks, it’s important that Arthur focuses on just one. This is what truly makes entrepreneurs great, their ability to focus and honed in on what is most important. In this particular episode Clay and Arthur talk about how to create a culture of customer service excellence through systems and processes. When you create a system, it becomes scalable across many locations and many people. It is readily scalable. If you were looking for the specific tools to implement into your business, make sure that you check out this episode and all of the other episodes on customer service from Arthur on the website. Also, make sure you sign up for one of our upcoming two-day business workshops that covers everything that you need to know about how to start and growing business including customer service, sales, hiring, firing, management, and so much more. If you were looking for a one-on-one business coach, make sure that you sign-up for a free evaluation that will help you understand where you need to grow in your business.