Learn To Provide Excellent Customer Service from Lee Cockerell – Episode 1 | Customer Service Training provided by the man who once managed Disney World Resorts. – Part 3
An episode one part three of customer service training Learning to provide excellent customer service for me Cockrell the man who once management Walt Disney World resorts in over 40,000 employees. In this Business coach training episode Lee Cockrell is going to tell you about being your own Shakespeare. What this means is you need to write your own story as it involves your customer service experience. You need to be in control of what happens every time your customer has an interaction with your staff in with your brand or with your product and service. You to make sure that every touch point is scripted and duplicatable. If it is not part of the system that is not scalable annual scale a fail. When you scale a fail you lose money systematically and that is a very bad place to be in as an entrepreneur or business owner. Being here on Shakespeare means you’re in control of the entire process. The entire workflow from your of customers very first interaction to the very last follow-up email that you sent to make sure that they had a great time should be scripted out as well as Shakespeare scripted out of play. If you learn how to do this and you can click the conference button At the top of the page book your tickets to the next conference. We will teach you how to script out the entire sales process from inbound and outbound scripting to recording your calls and reviewing the calls in a group and team setting to make sure and script is getting The tweaks that it means to make sure it is the best they can be. Do not waste anymore time get all of us today so we can help you fix your business and make sure your life and goals are on the right track.