The Three R’s Of Business Success: Relationships, Results, And Rewards – Episode 1 – Part 2
We continue our exciting series The Three R’s of Business Success: Relationships, Results, and Rewards on the ThriveTime Show business school. In this segment business coach Clay Clark interviews hall of fame entrepreneur Jack Nadel about the first R of business success – Relationships. He dives deeper into what it takes to build real relationships in your business.
One of the key cornerstones to building strong business relationships revolves around the integrity that you bring as an entrepreneur. When people know that you can be trusted and counted on to be the same person day-in and day-out, that consistency can help you overcome what would be potentially fatal business ebbs and flows. Nadel recounts a particular situation where his company was having difficulty with one of the products that they created for their customers. When he went to explain the issue to the customer, because of Nadel’s integrity, the customer – also a business owner – was understanding and willing to work with him to resolve the issue.
Clay Clark touches on the concept of the Mastermind, first introduced by the late, great, self-help author Napoleon Hill. Hill’s concept of the Mastermind centered on building relationships focused on attaining the same objective. Hill, in his definition of the Mastermind principle, goes on to say, “Success does not come without the cooperation of others.” Nadel shed some more light on this subject with one of his super moves for success early on in his business. His goal was to always show a real interest in your customer’s problem. Nadel goes onto explain that his opening pitch early in business was to ask, “Tell me what you biggest problem is. Let’s see if we can’t solve it together.”
In your business, how can you start building lasting relationships with your customers by simply asking, “What is your biggest problem?” Then begin looking at ways that you can help them solve that problem together.