Quotes Archive

We should be able to significantly improve health-care outcomes. The government is needing that. When you look at ACOs [accountable care organizations] and look at what the Obama administration is talking about, in trying to improve quality, that’s exactly what Express Scripts does.

- George Paz

[Medco] had a different culture with respect to spending money. I believe health care demands that we be as frugal as possible and pay money for things that matter. We’re pretty frugal. Everybody has the same size offices. Everybody has the same size cube. There are no perks.

- George Paz

At the end of the day … Nexium is Nexium, Lipitor is Lipitor, drugs are drugs, and it shouldn’t matter that much who’s counting to 30.

- George Paz

I said one time that it shouldn’t matter who counts to 30 for filling up retail prescriptions, and I caught a lot of grief for that, and probably rightfully so. But that wasn’t the point. The point is that putting pills in a bottle doesn’t change health outcomes. It doesn’t matter whether you get your pills at Walgreen or CVS or Kroger. The reality is: What happens with that process? Who is taking care of that patient? It’s not counting pills and sticking them in bottles. That doesn’t add any value.

- George Paz

I should be only paying for things that matter. I shouldn’t be paying for things that don’t matter. And, if Walgreen wants a premium, and they’re not doing anything different, why should I pay them more?

- George Paz

I would love to do a deal with Walgreen. If they’re willing to come to the table, and offer rates in line with everybody else, then I’m happy to entertain those conversations.

- George Paz

I’ve taken those pharmacists and asked them to reach out to doctors. Doctors still misprescribe very often. They leave gaps with care. People with asthma, they don’t take their inhalers, they wait until they’re sick, and by then, it’s too late. Now we’re already running up the bills and going to emergency rooms. We’re using our pharmacist to do the things they were educated to do, not to count pills. That’s not where the value is.

- George Paz

Medicare and Medicaid costs are skyrocketing. The cost of compliance with some pretty tough rules has become very costly. If I’m small, I have to spend the same amount of money to comply with Medicare, whether I’m 10 members or if I’m 10 million.

- George Paz

The beauty of this deal is bringing a clinical expertise. Medco had developed therapeutic resource centers, where they got their pharmacist to have specialties in things like diabetes, heart problems and asthma. Express Scripts took a different approach. We tried to understand why people do what they do with behavioral economics, which is: What drives human behaviors? What drives people to do what they did? By combining those two pieces, we get that much stronger.

- George Paz

The quality of our integration will be judged, not by the ultimate costs in hitting our targets, but instead by the level of service we give to our clients throughout the process. That’s kind of my 8-to-5 job. My 5-to-8 job is what’s the next move? Where else in health care do we see inefficiencies, that we see a splintered system with tremendous cost overruns?

- George Paz


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