Quotes Archive

Measuring and establishing facts at every step of the process. Without facts, assumptions and misperceptions will defeat whatever reason and good judgment can be brought to effort

- Service Profit Chain

Being nice to people is just 20% of providing good customer service. The important part is designing systems that allow you to do the job right the first time. All the smiles in the world arent going to help you if your product or service is not what the customer wants. –

- Service Profit Chain

Value is achieved primarily through frontline employees who are satisfied, loyal, and productive, in part because of the high degree of capability they possess to deliver results to customers

- Service Profit Chain


Let us know what's going on.

Reserve Your Seat

Attend the world's best business workshop

  • Credit cards accepted

Get More Info

Learn more about the world's best business conference

Get Started

Your first month is ONLY $1!

Get Started

Schedule your FREE 60 minute coaching session

Get Your FREE eBook

Get Your FREE BOOM eBook

You will be redirected to your dashboard in a moment.

Fill out the information below to cancel your subscription