Quotees Archive

Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!

- Herb Kelleher

You can’t have a mid-life crisis in the airline industry because every day is a crisis.

- Herb Kelleher

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

- Herb Kelleher

Just because you don’t announce your plan doesn’t mean you don’t have one.

- Herb Kelleher

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

- Herb Kelleher

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

- Herb Kelleher

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

- Herb Kelleher

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

- Herb Kelleher

A motivated employee treats the customer well. The customer is happy, so (he keeps) coming back, which pleases the shareholder.

- Herb Kelleher

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.

- Herb Kelleher

Culture is one of the most precious things a company has…So you must work harder on it than anything else.

- Herb Kelleher

The spirit of Southwest Airlines is exuberant, it’s caring, it’s dedicated, it’s diligent, it’s fun, it’s rewarding, it’s a joy.

- Herb Kelleher

I forgive all personal weaknesses except egomania and pretension.

- Herb Kelleher

The warrior mentality, the very fight to survive, is truly what created our culture.

- Herb Kelleher

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn’t get off the ground.

- Herb Kelleher

When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.

- Herb Kelleher

I tell my employees that we’re in the service business, and it’s incidental that we fly airplanes.

- Herb Kelleher

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried.

- Herb Kelleher

I’d say my mother made more of a difference to me than anyone else did. I know that’s a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II.

- Herb Kelleher

I’ve found that many of the greatest ideas surface in bars because that’s where many people cultivate inspiration.

- Herb Kelleher

If the employees come first, then they’re happy….A motivated employee treats the customer well. The customer is happy, so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.

- Herb Kelleher

It is my practice to try to understand how valuable something is by trying to imagine myself without it.

- Herb Kelleher

It’s not one of the enduring mysteries of all time. A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works.

- Herb Kelleher

A company is stronger if it is bound by love rather than by fear.

- Herb Kelleher

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