We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was pasionate about customer service.
- Tony Hsieh
Quotees Archive
Weed out the bad fits right away
- Tony Hsieh
Your job should make you want to get out of bed
- Tony Hsieh
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
- Tony Hsieh
Businesses often forget the culture, and ultimately, they suffer for it because you can’t deliever good service from unhappy employees.
- Tony Hsieh
Chase the vision, not the money; the money will end up following you.
- Tony Hsieh
Don’t be cocky. Don’t be flashy. There’s always someone better than you.
- Tony Hsieh
Every company needs people with different skill sets and passions. But early on, everybody should be willing to wear ten different hats. They can’t have the attitude that something isn’t their job or their responsibility. They have to have the MacGyver mentality and do whatever it takes to get the job done. – Tony Hsieh (CEO of Zappos)
- Tony Hsieh
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
- Tony Hsieh
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn boat.
- Tony Hsieh
I view my role more as trying to set up an environment where the personalitites, creativity and individuality of all the different employees come out and can shine.
- Tony Hsieh
Leadership is not dictatorship
- Tony Hsieh
Our customers call and e-mai us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
- Tony Hsieh
Practice what you preach
- Tony Hsieh
So many people label themselves a failure when they fail at something. Instead, the entrepreneurial spirit is realizing that these failures are a necessary part of the path to wherever you’re going to end up.
- Tony Hsieh
Surround yourself with the right people
- Tony Hsieh