The next article features a transcript with Clay Clark (US Small Business Administration Entrepreneur of the Year and business coach) discussing customer service training on Thrive15.com with leadership expert Clay Staires (The Millionaire School Teacher).
Clay Clark: My name is Clay Clark and I’m the COO of Thrive15.com, and today I am excited to be joined with Clay Staires. I’m joined by Clay Staires, the millionaire school teacher! This guy is going to be teaching us the 11 major attributes that every leader has to have if they want to become successful. This guy went from the classroom to the place in his life where he’s a millionaire who’s traveling all around the world teaching the leadership principles we all need to know. As you’re watching today’s episode, specifically you’re going to learn the traits, the attributes, the things we all need to do to lead a group of people to become successful. Learn from a business coach.
Clay, you’re a man who’s literally moved from the classroom to the point where you travel now all around the world. Companies call you and ask you to teach leadership and success and how people can move from where they are to where they want to be. I figured there would be nobody else to interview about the 11 major attributes of leadership, that were originally defined by the late great author, Napoleon Hill. The guy who wrote the book Think and Grow Rich, that made a big impact on your life. Try a meeting with a business coach.
Clay Staires: I’ve read that book yes.
Clay Clark: Yeah, and here’s a little stat here for you. Just to kind of get us introduced into this.
Clay Staires: I like it.
Clay Clark: According to a recent Gallup poll, over 70% of American workers are either actively or passively disengaged from their work. Meaning 70% of people don’t really care about their job. This is a troubling statistic. Not only as a human cost emends, the US economy takes a 370 billion dollar hit from this army of the disaffected. “The message is clear, leaders have to do a better job at building employee buy-in and job satisfaction.” Now that quote comes from Forbes Magazine, 2014. Clay in your mind, why are most leaders so bad and most employees so disengaged?
Clay Staires: Well I think first of all, the primary reason why employees are disengaged is because the reason why employees get up … Just so you know Clay, because you’re very different, all right, than most other employees. The reason why employees wake up every day and go to work …
Clay Clark: This business coach says, Yeah?
Clay Staires: Is to get the paycheck. That is the reason. If there wasn’t a paycheck, I’m not getting up and coming to work. It’s not going to happen. The whole motivation and the whole inner drive to engage in a company all comes from, what can the company give to me? Unfortunately, so often the companies are in a position of saying, “No, what can you give to me?” You’ve got the employee … A lot of times we see in Fast Food or something like that, you go up and order a hamburger and you get a young kid that you just kind of wonder, “Are you going to touch my food?”
Well that kid is there for a paycheck. He’s saying, “Will you give me money?” The employer is saying, “I want you to be here because I want you to represent my company.”
Clay Clark: Yeah.
Clay Staires: From the very beginning there’s this real tug-of-war between the employer and the employee, just in their mindset, their motivation for coming and showing up for work that day. This idea here of 70% of American workers are either actively or passively disengaged, it’s just because we’re just not hitting on the same … We’re not touching the same value systems.
Thrive15.com is 15-minute episodes that are designed to make you laugh while you learn customer service training and leadership principles. Check out your free trial today and learn from a business coach!
Clay Clark: What I have found is that it seems as though the leaders who can really inspire people, and really get people to perform at a high level, they all do these 11 attributes that Napoleon Hill wrote about. They all found a way to be able to grow personally and then to ultimately grow others.
Clay Staires: Right.
Clay Clark: Jack Welch the former CEO of GE, he says this. “Before you are a leader success is all about growing yourself. Now when you become a leader success is all about growing others.” I know that’s what you help people do. You books entitled, Grow.
Clay Staires: Bingo.
Clay Clark: All about helping people to grow, and so let’s dive into these 11 attributes. I’d like to get your feedback on this and kind of hear how we can apply them to our own lives. A business coach knows.
Clay Staires: Sounds great.
Clay Clark: Attribute number one, unwavering courage. Napoleon Hill writes, “Unwavering courage based upon knowledge of self and of ones occupation. No one wishes to be dominated by a leader who lacks self confidence and courage. No intelligent follower will be dominated by such a leader very long.” Clay, from your experience, why is it so important for someone to demonstrate unwavering courage if they truly want to become a leader?
Clay Staires: Well I think first of all to for me, to make sure that we have a good definition of unwavering courage …
Clay Clark: Yeah.
Clay Staires: I think it can be pretty easy for us to get this picture of Maximus. He’s the man with the sword and he’s the strongest guy around and he’s ruggedly handsome type-of-thing. This guy is the picture of courage. Clay I don’t know about you, but I didn’t have very many of those moments when I was starting my company where I felt like I was the guy with the sword. “Follow me!”
Clay Clark: Yeah.
Clay Staires: My unwavering courage was just not stopping. Just keep going, even when I’m freaking out, because I was planning on that client signing up, but they didn’t. I was planning on selling that product, but it didn’t happen. For me unwavering courage was just keep going, don’t stop.
Clay Clark: I’ve found this, it seems like and we talk about this a lot on Thrive, but it seems like the motion is what we have to do if we want to get to success. Your success is over here and we’ve got to take motion, but it seems like we get the e in the way and it just kind of blocks all the momentum here. We can’t move because this e, the emotion is in the way.
Clay Staires: Yeah.
Clay Clark: It seems like we just can’t really move. We get stuck there.
Clay Staires: Oh completely.