The 5 Steps to Success | The 5 Mindsets That Every Successful Entrepreneur Has – Part 1

Show Notes

Want to get into the mindset of successful entrepreneurs? During today’s broadcast, business coach Clay Clark breaks down the 5 Mindsets That Every Successful Entrepreneur has.

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Audio Transcription

Step 1 – You must be diligent

DEFINITION – Diligence – Steady, earnest, and energetic effort :persevering application.

NOTABLE QUOTABLE – “Lazy hands make for poverty, but diligent hands bring wealth.” – Proverbs 10:4 (From that controversial book known as The Bible)


Step 2 – You must be coachable

NOTABLE QUOTABLE – “The best advice I ever got was to hire a (business) coach. The advice that sticks out I got from John Doerr, who in 2001 said, “My advice to you is to have a coach.” The coach he said I should have is Bill Campbell. I initially resented the advice, because after all, I was a CEO. I was pretty experienced. Why would I need a coach? Am I doing something wrong? My argument was, How could a coach advise me if I’m the best person in the world at this? But that’s not what a coach does. The coach doesn’t have to play the sport as well as you do. They have to watch you and get you to be your best. In the business context a coach is not a repetitious coach. A coach is somebody who looks at something with another set of eyes, describes it to you in [his] words, and discusses how to approach the problem.” – Eric Schmidt (the former CEO of Google) –


Step 3 – You must be loyal to your vision and to your brand

NOTABLE QUOTABLE – “CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It’s just cultural. People just don’t want to do it.” – Jack Welch (The former CEO of GE who grew the company by 4,000% during his tenure)


Step 4 – You must not be greedy

NOTABLE QUOTABLE – “Dishonest money dwindles away, but whoever gathers money little by little makes it grow.” – Proverbs 13:11 (From that controversial book known as The Bible)


Step 5 – You must be tenacious

DEFINITION –  The determination to continue what you are doing and to fight through adversity.

NOTABLE QUOTABLE – “Founding a company is a sheer act of will and tenacity in the face of immense skepticism from everyone – investors, customers, friends, family, and employees, to name a few.” – Steve Blank (Blank is recognized for developing the Customer Development method that launched the Lean Startup movement, a methodology which recognized that startups are not smaller versions of large companies, but require their own set of processes and tools to be successful. His May 2013 cover story in the Harvard Business Review, “Why the Lean Startup Changes Everything,” defined the Lean Startup movement. His Lean Launchpad class (taught as the National Science Foundation Innovation Corps) has become the standard for commercialization for all federal research.)

NOTABLE QUOTABLE – “One must realize that all who have accumulated great fortunes first did a certain amount of dreaming, hoping, wishing, desiring, and planning before they acquired money. You may as well know right here that you can never have riches in great quantities, unless you can work yourself into a white heat of desire for money and actually believe you will possess it.” – Napoleon Hill (The best-selling self-help author of Think & Grow Rich)

We are focused on helping you to start or grow a successful business. But you can not build a successful business if you can’t build a successful mind-set first, you know what is the mindset of a successful person? How is that different from the mindset of everybody else tonight, and I would like to tell you as a business coach, other just a little bit different there just a little it just a little different, but it’s not a little bit different, it’s very, very, very different. In fact, there are five specific traits, five specific ways that successful people think that is far different from that of the average person. That is it just it. It’S not even close, it’s like it. It’S like the word we’re not in the same conversation, if you don’t Master these five mindsets, so mines and everyone is, you have to be diligent. If you want to become a successful person, you’ve got to be diligent know. If you look the word, diligence diligence means the study, application of effort, that’s what they Legit To Me: the steady Apple to study application of effort struggle with that, because that would require working hard, even though you don’t, even when you don’t feel like it as an Example. Proverbs 10:4 from the controversial book called The Bible, says: lazy, hands make for poverty, diligent hands, bring wealth, we get lazy, hands make for poverty, but diligent hands, bring wealth business coach success mindset, but I would like for you to share from your perspective. What is the word? Diligence mean to you and maybe what’s the difference between a who’s, very diligent and then maybe walk us through, like I don’t give us a specific client through that the mindset of somebody who is not diligent and what the differences are talking about being diligent. It’S that that thing like you, the definition is right there, but it’s that thing of having that mindset where you’re going to do the same thing cuz, you know that’s what you got to do to get paid.

You need to do the same thing over and over and over until you’re, the best in the world at it, and somebody I’d like to brag on Shelby dr. J up there Tennessee HealthWorks Chiropractic. He has been implementing systems with us for probably 8 months now, he’s breaking Revenue record-breaking all kinds of records with his business because he has been diligent and that’s what we see what people in our coaching program as if you’re, not that diligent, do or mindset, then You going to get behind because there’s a lot of things that you got to keep going to get going all the time and not stop with that makes sense. I think, if your, if your listen to show today – and you said what what is, what does it mean you get to talk about diligence, and maybe it’s too abstract I’ll, give an example. We record this show every single day, which means it 5 days a week of the show is recorded. What you mean there has to be an outline outline written 5 days a week, which means we have to post it on the podcast 5 days. A week means that it it’s means it 5 days a week, we’re committing to a minimum of 4 hours of our time 5 days a week every single week, even if I have a vacation, have to record the shows in advance, or you have to report on The weekend, but you have to be consistent or another example is when I started DJ connection, I couldn’t afford to hire somebody to write my search engine content like we can now I mean now with the Thrive time of business coach program for as little as 1500 A month you get a business coach, web designer, a search engine, optimization graphic design, photography, videography, a business coach. You get all of those things and the web optimization for ,500, but back in the day I paid under my first guy pay that guy about ,000 a month, and let me tell you who was it doing, search engine optimization. He wasn’t that guy would start at 9 a.m. and Brides typically don’t want to meet and take time off of work to meet their potential DJ during the middle to work today and to the bride’s would want to meet win torque to the bride’s would want to Have their up there with their pre wedding consultation with their disc jockey between 5 p.m. and 8 p.m. so I can get up every day and I’m 9 of work in the business from 9 until 8. But I still write that search engine content. So I would set my alarm for 3 a.m. and I would write content everyday from 3 a.m. until 6 a.m. every single day and that’s how DJ got to be top and Google and then once you brought in enough Revenue, I hired someone else to do That and then the rest is history, but I think it’s super super important that you understand it did the diligence typically means you’re doing something over and over and over that you don’t want to do before you begin to see the results. Diligence, I mean the concept of the steady application of effort. If you, if you’re reading the Bible and I use this – is Google search for proverbs 10 form and its desert lazy hands make for poverty, but diligent hands bring well so Steve in the mortgage business. Can you can you walk me through diligence, looks like in your business because I think everybody listen to show has a different kind of diligence, a different way that it applies. But if you get the very basic level, if you cannot be consistent about doing what you need to do, what do you feel like it or not?

You’re not going to be successful, Steve breakdown? What is diligence look like in the mortgage industry? Well, I think it’s in the unit in our industry, for whatever reason I don’t, I don’t know why. But most of your mortgage guys are mortgage companies, clay or rolling out of bed about 9 rolling out of bed around 9:45 or 9. That’S when it kind of like they’re stretching their like. What am I going to do today and then sometimes, because you have the opportunity to make good income when you’re in the mortgage business people taste a little bit of good income commission, you know where we work on commission only and they will get satisfied and they Get lazy so then they start working where you used to work from like 9 to 4 or 5. Now you’re working like you, know, 10 to 4, so I think to be diligent our business. If you just got up and came to work everyday from 8 to 5 Monday through Friday, you be like one of the most diligent mortgage guys out there and that’s what I’ve done, but a little bit different. That I do is just like. You said: there’s things that have to get done that aren’t going to get done unless I do them. So when I get in between 5 and 6 in the morning, that’s what I do I spend so you think about this claim like if most guys are rubbing the sleep out of their eyes at 9, and I got to the office at 5. Then I’m having lunch about the time, they’re waking up, and so that’s what the story of my life is Clyde. That’S what I have to do just to keep up cuz, I’m not the smartest fastest running, most intelligent, biggest idea. Guy out there. I just overworked not around you, you look like a gazelle when you have speeds, do you don’t don’t Jerry West, the NBA Hall of Fame basketball player, who went on to have massive business coach success as a as a NBA executive? He said you can’t get much done in life. If you only work on the days when you feel good, that’s big, so shut up. You were right. I got him manage the construction crew talking to me about what that’s like, because I’m sure there’s a lot of guys on your crew that only wanted to come to work when they felt good and not even then half the time. My concrete, especially in Oklahoma, in the summer, will you got to be at work at like midnight for 5 days a week if we’re pouring concrete everyday and if you don’t, have the diligence to realize and plan your day out and get to bed on time and Get prepped for the next day, you’re going to be behind every day perpetually and you just lose money. I just want to make sure you’re getting this. If you are a believing a Christian, if you’re, not that’s fine but like half the audience, half half of the people of Proverbs 10:4 says again.

This is a rule. This is not my rule, it says a slack hand causes poverty, but the hand of the diligent makes rich. This is like a Biblical loss. If you are a slacker, you deserve to be poor. You’Ve got to work hard, and so I did is I wanted to be prepared for Today Show and Chip. I went the extra mile cuz I didn’t I thought of people. It would be hard to take me to it’s it’s seriously. When you hear my voice reading a Bible verse, let me go ahead and I’m 63., It’s what I’m doing here. You can explain what you’re seeing here. Okay, so here we go do what your parents Brewing will Buffalo your other double that that got kind of a scary voice of music during Today Show are, you will have to get back if we don’t want to talk too much about Lucifer on Today Show fat People out but you’re, not even getting to work before your employees come on just get her office most of the teammates they get there at 9 a.m. is there supposed to at 9, so you’ll get there before Devin gets there early John gets there early you’ll see. There’S certain guys were there consistently early, I get it. I just want you to know that I’ve always been awake for 4 to 5 hours. Before I see anybody already have a game plan for the day, but I see so many business owners that are just on a fundamental level, not starting the day before the team. Your team coming to work and you don’t have a plant that set such a bad precedent rear seats after years ago, and he used to come to the meetings always late and never will plan. And he always had an opinion. And I had to pull him aside and go listen dude. Like nobody respects you, man, you’ve got to have a plant in the pastor of the church, showing up with wet hair. Looking like you just woke up just don’t care in the pastor’s kind of making up the sermon. As he goes, I mean it’s ridiculous, I’m working with fitness trainers. I’Ve ordered two people that that you can tell if a fitness trainer gets there after the people who get there to work out, you can’t be a personal trainer and be arriving to work out after the people. After your ear, you know your clients. Do you just have to indent – and I think that the cons up here, though Steve police or somebody was in Today, Show Who’s just struggling to be like they just they just let you know they want the money, but there is no it’s a hard cuz right Now they got a headache and I got to their tummy hurts that got their going through a thing I mean that something about business coach entrepreneurship. Steve I mean you, don’t get days off to help somebody out there who’s struggling to get out of hell. Oh geez, you know shuffle appreciate this because Chuck knows that I, like donuts, donuts, all the time. Imagine entrepreneur out there if you owed on the donut shop, could you imagine if you rolled in right at the time that your shop opened? Have you don’t have to make them fresh over there? That’S that’s! Okay! That’S what they call. You actually seen this happen with small business owners who have not opened up a shop on a consistent basis, and then people don’t come back right because they don’t want to show up and be like there’s no Donuts, I’m just going to not go there. I’D rather go to a place that I know has it, but that’s a very good example of if a donut shop has to get up early and get there to get prepared for customers to come in then why wouldn’t you no matter what you do, no matter? What you sell, if Kwik Trip and come and go opened, every time a.m. everyday at 5 a.m. they wouldn’t be unlocking the door as customers were coming up. Trying to help me get this register on know people get prepared for their work day and then sister Nancy diligence you’re. Not doing that then you’re, listen, if you’re not doing that. If you can’t do that, one fundamental thing then just go work for someone else. Absolutely that manages there’s nothing wrong with you just go to fail as an entrepreneur if you cannot be at the fundamental to 3 Baseline level. If you cannot be diligent know if you are diligent the next success mindset, you have to grasp The Next Step Up. 3D. Staircase into success is you have to be coachable?

We come back we’ll talk about what it means to be coachable as an entrepreneur get ready to enter the Thrive time show on Talkray two men, 13 multimillion-dollar business is good. Kids, one business coach radio show it’s the DriveTime business coach radio show with dr. Clark Return of the Mack Mark, Morrison Return about returning from jail. He went to jail, you know and that’s how he he came out of jail and he’s Return of the Mack Return of the Mack and Elvis said he messed up again went back to jail, No Return of the return. The thing that he struggled with was being diligent staying out of trouble Chuck II, just if you, if it were talking about that mindset for success and successful people, can do the same repetitive task over and over everyday. They can be consistent. I’M going to give you an example of a situation about 4 years ago that just irritated the crap out of me and it almost led to the end of a relationship with a client, but it was it’s a trip. Is it true story? There’S a lady! I’M working with in our weekly meeting was always early morning on the phone early morning phone call to every week. At the same time, it with your coaching client, by the way it looks, is every we could say that you’re a client and we do a call with you. Every Tuesday show me, Tuesday morning at 7 a.m. that your call every week at Tuesday morning, at 7 a.m. we do the call that’s. When do we do the same call every week at the same time, and we help you consistently get to the top of Google know your business coach advertisement statistics what’s going on how many leads are getting help you convert the old Help Me Grow the business, but the fundamental Level we have to meet you every week at the same time, because that’s what a successful company does if you work at Walt Disney World Resorts, they have the same meetings. At the same time, every single day they open the park. At the same time, every single day they the same check list every single day they clean the bathrooms at the same time every freaking day. So we were doing these calls and she is a rockstar. So we’re doing the cause every week were on time. Do the calls will then her husband decides that, because they’re married, he would like to know get involved in the business cuz. He lost his job. So now surely he’s going to hop in the car. He helps on the call the first week the car starts like at 7 and its got like its 7:10 calls it, and you can hear all sorts of noises like you can hear him like adjusting the TV. You can hear my telling the kids like a guy’s Guy seriously. You can hear him like a making coffee during his hair and if you’re here, like a guy, like you, know, maintaining a vehicle in the background and there’s all this stuff going on and then he’s like yeah yeah yeah. I really see the point of these weekly calls and I know that we’re talking Google now so we need to stop investing in writing articles, it’s taking a lot of our time and we need to stop and Dustin articles and we got a trip coming up this Week going down for some barbecue we’re going to be going out to Tennessee this weekend and because we’re going to be getting some barbecue Tennessee again anyway, I’m going to see the movies going to see concerts going to whatever we want me to make this week’s call Email so then, the next week we sent him an email, the next hey man, sorry it’s at 7 teen for 7 a.m. call, hey man. Sorry, I didn’t get those action items done. You know I didn’t get a chance to do that, but I would Circle back and each week he just keeps drifting Circle Sac. 72017 28th. I mean, while the lady who’s always been consistent, who have done very, very well in the coaching program who built a multimillion-dollar business by the way over the past year before he decided to hop in with his daily epiphanies Zuni says: hey, we don’t even need to Do these calls? Why don’t I just email you what you just email me when you are not going to be successful in your have plummeted since you got involved in the business, your wife has asked you on a fundamental basis to answer the voice. Mails return the calls and set appointments for her, but you don’t return the calls you don’t set appointments. You don’t hop on the calls consistently you’ve got to be consistent.

I don’t give a crap when you’re married to your screwing up the business. You are destroying her business like stop doing anything. Are you calling me out on the client? I might actually have called you knucklehead be on time, I’m not kidding, so he ends up no longer participate in the calls, and he calls back a few weeks later. Apologizes and others healthy, but he never did even to this day I met the guy and he’s like he cannot to anything consistently and I don’t know what the heck’s going on it. So it’s Kranium shape, but they can’t do something daily. What is it about diligence or consistency that freaks people out? I see it all the time with new clients as their entering into our system, and we start talking to him about their F6 goals and how they need to do the stuff everyday and you got to be diligent and you can see it in their face. They’Re like what I can’t quite understand what it is that free it freaks them out. There’S a doctor who used to work with in Dallas. We got this got to the top of Google, his phone’s ringing all the time if you set an appointment Steve for 3. With your doctor, you said you said I need to see my doctor for a check-up at 3 p.m. and your mind. Let me know it’s perfect, but what’s a reasonable, when should he meet you? He said the appointment at 3. What’S a reasonable cut-off time, maybe he’s running behind. What’S a reasonable time 3 I mean that’s my pet peeve about these doctors. You know they have an appointment at 3, but they don’t knows that he’s not consistent, so I can’t make it in today. I don’t feel good. So it’s okay, you know I’ll, give you the day off so long story short, I’m not kidding. Clients were writing bad reviews going hates 3:30 and no one’s greeted me. I called the guy said dude how come no one’s getting your patients. He says. Oh, I had to let her off today because she didn’t feel good and it’s like consistent that would he look at his business. He never opens on time. He never greeted patients on time did the bad Google reviews. What would not stop? I mean it just any. Just on a break fundamental level struggles to be on time, if you struggle with diligence, I want you to listen to this wonderful Bible, verse and I’m going to switch to the voice of God. What more time just so we get it because you’re arguing with God you’re not arguing with me. God says in Proverbs 10:4 that lazy hands make for poverty, but diligent hands bring wealth. It’S a rule, it’s a consequence. It’S a it’s a cause and effect, and it makes sense. I bet you. This is the problem for 85 % of the business owners.

I’ve worked with over-the-air son, read the Bible verse to you in a sing-song any kind of way. Here we go lazy. Hats made for poverty Proverbs 10:4. No, that sucks, I was looking up around. I was there like, okay, but you know what, even if God came down into some people’s bedroom and said that everyday, when you’re so popular. Medical Clinic on time, you freaking idiot, but still want to get ahold of me. If I told you everyday people, because the voice of God – and it’s still not enough – that’s what you want to be successful, you have to get up at 5 a.m. every single day and get stuff done. You got to work on your business for at least 2 to 3 hours every single day and, if you’re not going to do that, you have to stay up after the kids go to bed shut up. You have to have some important get up and work on. Your business don’t get up and move around with the coffee and watch the news for an hour and a half and then all the sudden. You are going to jump in the shower and go cuz, then you’re still late. And if you don’t believe this, then just stop right now, because the next point about being coachable is for you not coachable Steve. When we come back to talk about coachability, my friend, I’m sorry to cut you up with some bills to pay stay, we have to pay the bills commercial break when we come back we’re talking about business coach ability – and I am super excited to break this down with you On the drive time show on your radio make sure you never miss a broadcast by signing up for the Thrive time show podcast to men. Million-Dollar business is 8 kids, one business coach, radio show it’s. The DriveTime business coach radio show call Lenny Kravitz make it happen. Lenny Kravitz wow wow. I cannot, I cannot wait for tomorrow, show tomorrow so we’re talking about this success and the path to success of Lenny Kravitz Hannity. Do it? I’M excited to tomorrow’s entire show is focused on how Lenny Kravitz achieved success, but today we’re talking about how you can achieve success and specifically the five steps you need to take up the staircase to success. Step number one: if you’ve got to be diligent now, step number to you’ve got to be coachable. You got to be willing to take advice from somebody who knows the proven path and Eric Schmidt. This is the CEO of Google. He said his bed. The number one advice he has for you is: he says you need to hire a business coach you just might Vice to you is to have a coach, explain, cuz he’s here he is he’s. The CEO of Google, in his number one advice, is to have a coach. Did you know that Eric Schmitz business coach, they was Bill Campbell, looked at a bill Campbell and Bill Campbell was also the business coach of the late great Steve Jobs and the business coach of Jeff bezo. So the guy who started Apple, Store to Amazon, guys running Google all had a business coach. Did you know that I have? I have yet to meet somebody who’s in tremendous physical shape, who doesn’t have a accountability, partner, workout partner, a coach. I’Ve never seen any know where that is it’s, because the pull of drifting is simply too much.. It’S too easy to drift a by default. We all Drift, But every single person was in the show myself included my default. If we don’t have accountability or a coach or Mentor ship or a partner or something we all drift and people, people hate it hate accountability, but they need it and successful people love accountability. Let me show you what I got done. Oh, so that’s a successful of your feedback on this in your mind, set on having a coach generic. I want to get your feedback on this, because this is, if you want to get in great physical shape, you need a few to cupshe need a personal trainer. If you want to get your business in great shape, need a business coach. If you want to be successful with your accounting, you need an account to help you Steve talking about the power of having a business coach, we’re having a mentor in your life, and maybe maybe just maybe share some stories about some of them mentors you had in Your life yeah, I think it’s in fact, I don’t know if it’s important so usually usually let the office that I thought you’re going to go the office that I’m in now. I actually am in and started in that office because I wanted to be closer to my coach, who was at the time dr. Steve Green in before I had any full-time employees. Before I had anybody that I paid, I paid a coach that actually paid a coach. More money than I paid after I did get employees and then my first probably to a police, because I saw the value in it, and so what I did is I met with dr. green and actually did a drive to Oru, and I would go to the To the deli you been to the deli to are you right now, it’s a beautiful day. You can smell the bacon from like all the way down the hall right when you walk in the door, so I mean every every Tuesday and Thursday from 7 to 8:30. Every Tuesday and Thursday she was two times a week that we are meeting, and that was in 2008 2008-2009, and so I think it’s it’s vital to your business to chat with coach and Clay. You know this shut up.

You know this when you’re running a business, even if you have employees, I think the natural, what most people do as they have that, like a a person or two that’s within their company, that they that they trust, or that is like they’re kind of like right Hand or right hand, woman or man or whatever, but you don’t really have anybody above. That’S giving you advice on what you should do with your business somewhere. You should. Let me give me an example from Proverbs. 24 Proverbs. 20. 22. 24. He says the Bible says the sluggard does not plow after the Autumn, so he begs during the Harvest and has nothing so somebody had to point out: hey you need to plow after Autumn, if you’re going to have a good harvest, you have to do that and I’Ll have the business, you don’t know what to do. If you don’t, you don’t know in a what? What what should I be plowing lot of times? It’S not obvious what to do so as an example, and they wanted to get to the top of Google searches. Don’T know what to do, can you walk him through the four steps basic of what a broad, but can you walk us through what you need to do to be typing? Google go to website that is canonical complaint through and 37 specific. You got to have a mobile complaint website, looks good on cell phones and mobile devices. You’Ve got to Google reviews, you can have more Google reviews and everybody more reviews. Ok, Google read reviews. In just a couple of days. You got to have more original content on your website than your competition. What to do when you don’t know what you don’t know. I didn’t know that until I hired clay and his team, that’s right. I mean I knew that Mike Bean topping. Google was the thing you know that you could be Yellow Pages how to get there, but I’m a smart guy right and done some things. Another example: we have a lot of people who want to write a book and we can typically help you write a book start to finish. Get the whole thing done like 3 months. Where are there there’s actually a firm in Tulsa right now that charges ,000 to write a book with you and that book will take about a year and we can get it done for about ,000 and it would take you about 3 months will be better. If you did that clay, would we actually you you, would you have to write, or would you guys like to eat before we have to ask? What’S weird, I don’t know how to write. Oh nice yeah, it’s okay to find out what to do. If you, if you, if you want to get the top of Google, you have to find someone who’s done it and ask him how to do it now. The next step is one that I’m very, very, very passionate about, and it’s one that nobody else cares about. Its one that almost everybody else says this is stupid. I don’t want to throw anybody under the bus, they say it all the time I don’t want to throw anybody under the bus. It’S called loyalty and loyalty means that you establish the bus you get on the bus and the bus goes from destination to destination and whoever’s in the way of the bus, gets run over the wheels on the bus go round and round over all day long to Boil tea is about hate; this is the bus. This is where we’re going and people that are getting out of the boss and protesting about the Boston, sabotage sabotage and trying to yell at the bus driver people. That think what happens is that you have to run over the bus and get in fights on the bus. Loyalty is standing up for something, even though it’s not convenient. We come back. Rib breakdown. What Loyalty means in the world of business when I’m a business coach, podcast at DriveTime,, you make me feel, live in the center of the universe? Has a 3:15. Com world headquarters? Alright, graduation. Welcome back to the conversation is the Thrive time show on the radio and say we’re teaching you specifically the five steps of the stairway of success, and this third step is loyalty. Now we talk about loyalty, I want to break down loyalty into two separate areas here, but I never wanted you to be loyal to your idea. Give me the oil to your vision, loyal to your dream, loyal to your business coach vision. You have to be loyal to your own Vision in an invite. A few people want to help you with that pigeon. In fact, I would argue that nobody wants to help you that, because it’s your vision, even worth people want to tear that Vision down once you start getting some success right now, absolutely is it in business everybody everybody’s going to run into some opposition in all the Time with every business I’ve ever done, it’s all Give an example DJ Connection in the room on Fridays. It’S a men’s. Only grooming Lounge, you know that’s what are the dimensions only and we have a lady who is a lesbian who looks like a dude who wants to get a haircut and last time I checked it doesn’t say: elephant in the room, men’s and lesbians, grooming Lounge sets Men’S Grooming Lounge, I don’t give a crap about put put paprika correctness. I don’t care about making all the employees happy. I don’t care it’s a men’s. Only! That’S the rules. I’Ve set up until I changed the rules.

I don’t care so I’m loyal to the vision that, because that requires now that the front desk person was like sorry man. We just can’t cut your hair. What do you mean? You can’t cut my hair? I have a. I have a man’s haircut so versus like well, you just can’t do it, so the person decides to just get up on Facebook. It’S a lot of fun right now. You can find a comment on Facebook right now. It’S a fun Festival of comment should go on to Art Festival of delight. You can go on the Shelf in the room, Men’s Grooming, Lounge on her Facebook page. I’M sure you can see that, but the thing is she’s going to go. Tell everybody else that oh my gosh, they wouldn’t didn’t. They did. They denied me service cuz, I’m a lesbian you’re, not you’re, just not a man, then so I’m not going to provide you service. You don’t have to start the business to serve. You want to go. Tell all the lesbians, okay, find two lesbians it’ll be a whole bunch of lesbians that why won’t be cutting their hair either? Why am I tell my friends who sympathize with their cards? Do that I don’t care. The business does not exist to serve you and I don’t give two craps about your opinion of the world until the government says. I have to provide service for lesbians at my Men’s Grooming, Lounge, I’m not going to do it. If the government says I have to don’t have to, but if it’s just how it is also is a father. You can’t come over to my house unless I like your parents., I don’t care who you are, I’m not let you come to. My house looks like your parents, I don’t you judge, kids, I do I will not. I will not let you to my house unless I, like your parents, it’s a strategic move, because I don’t blame the kids I blame their parents. Did. I don’t have time to run around writing all the wrongs of the planted in fixing our school system. All I can say is if your parents are idiots, you can’t go over to my house so just. I don’t care. Another example. Example, if I think you’re a slow, walking, chronically yawning negative person, you can’t come work for me. That’S true! By the way, will you can’t come work for us because the wheels on my vision, bus go round and round and people who are in the way to get run over cuz you’re on the ground division? You got to be loyal to your own Vision, now shut. This is the part I want to get your take on CEO of all time, who grew GE by 4000 %. He points out. You can talk all day about Vision, but at the end of the day, if you’re not willing to fire the jerks, it doesn’t matter. Sears is notable quotable, I don’t have you break it down, he says CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They can name the jerks for you, it’s just cultural people. Just don’t want to do it. Jack Welch Chuck breakdown. I don’t want to throw anybody under the bus, but you got to think about it like this. If your manager, if you’re a business coach owner and somebody on your team, isn’t loyal to the vision to the process to the teams in there, not really on your team, I like to sleep, that’s not how we do it. I like to do it my way, you’re, not on the team. I don’t know where they were everywhere all ways to kill. I just saw looking Fury in your eyes just right when you brought for you or you in the building, when I got rid of the server when I start losing my crap about the server. Yes, can you explain what happened with the server there’s a lot of things that happened with the server? I don’t know where things are saying: they don’t know where it’s at I’m, putting weird things on the work, server and – and we all can work one day and then play was just like a guess. What we’re not using the server ever again, because it’s not working out right in the thing was we have Dropbox, it’s all backed up. Everything goes to Dropbox, it’s all saved, but people kept saving it on their local driving to come back later and put on the server, and then they are around or they’re not there whatever, and no in the person that has to do the job next can’t find It because they’re not following the system plus I got rid of the server and people like you got rid of the server.

I sold it to dr. Z for when his businesses and we sold to another company to all is well, but it isn’t the end of the day. It’S the undertale, it’s the it’s, the undermining passive-aggressive, culturally defiant crap that Steve talk to me about that cuz. This is what I boil tea and there’s people who are there: cultural to fires. There, people that just it’s a passive aggressive, I’m not going to record my calls you’re not going to I’m not going to save on the server. You know I’m just not going to show up on time. I know that you made a video which is very, very good on explaining how to download my calls and save them to Dropbox, but I can’t figure out how it’s that purse, I don’t want to. I just can’t figure out how I’m trying on monkey could do this, but I’m trying and people when they don’t want to do something. They will find every excuse in the world not too, which is why, with our outbound sales, people that make calls and follow the script, if I print out 4000 leads that they need to call – and I just said call these every day for the next 10 days Or I have them log into the internet to do that right. If I have him, do that right, what happens when they log on the internet, and then I got home and my password doesn’t make me a sweater, couldn’t get on the Ariel overall? They said they don’t want to see any opportunity that someone has to not follow the system or not be loyal they’re going to so here’s an example for you in my office, so we have people make cold, calls all the time for different business coach businesses. We make cold calls on behalf of our business coaching clients, whatever business coaching clients struggle to get their teammates to make cold calls it’s hilarious, but I’ve had multiple occasions were some of our clients have fired employees for not doing a good job quote on quote, and They come work for us and they do it job. So, what’s the difference? It’S because of my office, I will set. You need to make a hundred calls today and I need to get some coffee. First might not know. You need to make a hundred calls today. We’Re going to make a hundred cost to why don’t know what script Heroes and I don’t feel good, that’s how it works at the clay Clark show you will make calls or you don’t work here and it’s it’s it’s it’s a clear Line in the Sand. Get on the freaking phone make the calls or get out of here. Culture expectations expectations, and so, if you are listening to the show today – and you are struggling with getting your employees to get things done, you got a problem with. Loyalty is what it is and you need some help pulling the weeds out of your business card because of those weeds Adventure going to choke off your vision. You have got to fix the Loyalty issue in your building. How do you do it? There’S three three ways: one! You set up the expectations from day one. This is what you do step to. You tie compensation with expectations. Yes, that’s how you do it right? You do you tie it. So it’s it’s! It’S your help.

You get paid not based on the hours you work, but the results you produce preach, like QuikTrip like Starbucks, like UPS like companies that are not terrible. You have to have a merit-based pay system in the third. You must communicate how you were going to be communicated with that the expectations it’s a compensation in communication. This is how and when to go to communicate. Do not tell me that you couldn’t make the calls, because you couldn’t figure out how to do it. You’Re going to go and make the calls at the end of the day, there’s a set time that you can ask me any questions. Here’S a set time where you can ask me any questions about the system, but you have to do the work. You can’t not do the work and then get to the end of the day. Until I didn’t do the work, I was waiting to hear back from you yeah. Well, that’s a big problem too, and I call it it’s out of the book, The business coach Ultimate Sales Machine that the Godda minutes to God, damn it. It is so kill you – and I I deal with this in my company right now and I just have to keep Coaching back to the system, I have a question. I don’t care, have a question: it’s not time for question. If right now there is a problem where you cannot complete your job. There’S an internet problem. There’S a phone problem, there’s an issue then by all means come tell me if the building’s on fire we come back. So don’t you talk more about God, I’m in a meeting, so we need to break down and got him at meetings and also Eric Chapo want to talk more about passive aggressive, because that is really the issue. In my opinion, that will not experience with working with business owners. I’Ve seen that the lack of loyalty in the company and refuse to hold people accountable is really a huge issue. It’S not knowing what to do in every time. Do they choose not to do something? It becomes more and more the norm and then pretty soon you have a culture where people come to work and don’t work, but I have a business coach. If you have to subscribe to podcast, you really should do what you got to go to thrive time. Show. Calm And subscribe to the podcast. You have to be out to get to attend in person workshops. I would invite you to go to thrive time. Show., Com book, your tickets,


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