How to Create Processes and Workflows | Systems Audit

Show Notes

Clay teaches the mind-freeing and company scaling super move known as workflow mapping. Once workflows, processes, systems, and checklists are in place miscommunication disappears and growth is possible.

1. Do you have a documented and visible workflow for your team?
   1. AMPLE EXAMPLE – https://www.dropbox.com/s/vh3wd6paclegqsf/Workflow%20Diagram%20-%20Version%205%20-%20River%20City-01.jpg?dl=0
   2. FUN FACT – How to Make a Custom Dry Erase Board or Whiteboard for under $35
      1. https://www.youtube.com/watch?v=EgqrQqhghw4

1. Do you openly and transparently score your team on a scale of 1 to 10 in the areas of using your workflow each week?
   1. AMPLE EXAMPLE – River City – Workflow https://www.dropbox.com/s/vh3wd6paclegqsf/Workflow%20Diagram%20-%20Version%205%20-%20River%20City-01.jpg?dl=0
2. Are all systems and processes being used by the team?
3. Do you send out Net Promoter Score surveys on a weekly basis to your customers?
   1. How likely are you to refer our business to a someone in the future on a scale of 1 to 10 with 10 being the highest?
   2. Why?
4. Do you use a Scorecard to track the weekly key performance indicators of your organization?
   1. AMPLE EXAMPLE – Tracking Sheet – Template – Tip Top K9
   2. https://docs.google.com/spreadsheets/d/1UulAcbW6UW4isj_bQeBXakk5uhNaPaWIf6teayy-DHk/edit?usp=sharing
5. Does everyone in your organization have a number that is held accountable to?
   1. AMPLE EXAMPLE – Elephant In The Room – Organizational Chart – https://www.dropbox.com/s/afbxhsxzu82hcab/Organizational%20Chart%20-%20Version%207%20-%20Elephant%20in%20the%20Room-01.jpg?dl=0
6. Do you have a weekly budget that you are adhering to?