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The Elephant In The Room Handbook
Our Standard of Excellence Starts with You
By Clay Clark (CEO / Co-founder of Elephant In The Room Men’s Grooming, Amazon best-selling author, co-founder of 5 human kids, former United States Small Business Administration Entrepreneur of the Year, host of The Thrivetime Show Business Radio Show and Podcast and he took Algebra 3 times)
My name is Clay Clark and rumor has it, you are kind of a big deal. Well, it’s almost official. You are now almost on our team and I’m super excited about it. The anticipation almost feels like the night before Christmas, except there are no presents, and you are not my parents and I’m not 9 years old any more. But, the fact remains, I’m excited about having you onboard the mothership as we expand this franchise throughout America (and if Elon Musk has his way maybe even to other planets). I grew up poor and now my entire mission is mentoring millions and that includes you. As we get to know each other and as you begin to climb into positions of leadership it will become increasingly important that you feed your mind positive things.
**Bonus Tip – Don’t put the lyrics of Post Malone into your head
Everyday I host the hit 2-hour LIVE radio show and Podcast with my mentor, friend and my “business father” Doctor Zoellner called, The Thrivetime Show which is focused on providing YOU and the hundreds of thousands of podcast “downloaders” with the business knowledge they don’t teach you in trade school or college. Listen to the show while you are driving to work or on the way home and I promise you will have your best year yet.
“The mind is what the mind is fed.” –
David J. Schwartz (The best-selling author of The Magic of Thinking Big)
“You can’t put coconut oil into the gas tank of a L amborghini and expect it to work.” – Clay Clark (A man who took Algebra and his ACT 3-times, but who was willing to wake up at 3 AM every day while working at Applebee’s, Target and DirecTV to turn his dreams into reality.” – Clay Clark
I started my first business DJConnection.com out of my college dorm room while attending Oral Roberts University. I funded the business by always having 3 jobs while attending college.
Our show is like Steve Martin meets Steve Forbes. You will laugh and learn as you gain the skills needed to earn more than just enough to pay your bills. My mission is to mentor million and yes, that does include YOU. And so now without any further ado, let’s get into this handbook. Now to get things started on a light note, let’s first by talking about the things that will get your fired.
What does the name Elephant In The Room Mean?
An Elephant In The Room is something that everybody sees, but that is never talked about, it’s something that begs the question that nobody asks, it causes one to pause and wonder when somebody is going to fix that broken window or when somebody is going to call that person out for their odd behavior. As it relates to The Elephant In The Room Men’s Grooming Lounge, The Elephant In The Room stands for:
Elephant In The Room #1 – The consistency of wonderful men who have bad haircuts.
This epidemic must be stopped. As a society for the greater good of the planet we must move beyond the mullets, the skullets, and the bowl cut. We must work together the chop the mangy mops that should be stopped. We must work as a team to tame the bangs that make other men say dang. We must remove the look that men choose that causes them to lose. We must trim up that yetty hair that says “I don’t care.”
Elephant In The Room #2 – The Real Elephant In Room – America’s Youth Need Our Help
At the Elephant In the Room we believe that one of the biggest problems in every city is break-down of the family and the effect it has on young men. To show our support and to help make a difference, with each service that is sold at our lounge we proudly make a donation to a local charity that helps support and mentor fatherless boys.
How Big Is the Elephant In the Room?
Vision: Where We Are Going?
Purpose: The Reason We Are Going There.
During the process of delivering an excellent experience to men on the planet Earth, we will provide solutions to following three “Elephants in the Room” facing our country:
1) The lack of high-quality experience-based grooming service providers for men.
2) The lack of employee development, leadership and empowerment training.
3) The lack of authentic mentorship for America’s young boys and men.
**As an extra bonus purpose – I feel called to help to greatly reduce the number of mullets on the planet. Sorry Billy Ray, but these haircuts tend to cause “Achy Breaky Hearts.”
Core Values: How We Got Here
Value #1 – Over-deliver – We want to exceed the expectations of all of those whom you come into contact with on a daily basis.
“Going the extra mile is the action of rendering more and better service than that for which you are presently paid. When you go the extra mile, the Law of Compensation comes into play.” – Napoleon Hill (Most successful self-help author of all-time)
Value #2 – Be a thermostat person – Regardless of the temperature and the attitudes of those around us we want to bring relentless positivity, joy and love to everyone we come in contact with. Our focus is treating people the way we want to be treated, not to treat people the way that they are treating us.
“Control your own destiny or someone else will.” – Jack Welch (CEO of GE)
“Do to others as you would have them do to you.” – Luke 6:31 (From that controversial book known as The Bible)
Value #3 – Be an enemy average – We are declaring war on mediocrity, drifting, procrastination, pretending and intending by building a reputation as an organization filled with diligent doers. Diligence means the steady application of effort and that is what we do. Never being satisfied, strive for excellence in all that you do one haircut at a time.
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” – Steve Jobs (Founder of Apple)
Value #4 – Long-Term Focus without Neglecting Our Current Duties – We are focused on the long-term goal while obsessing about executing on our current responsibilities. You and I must focus on the achievement of our long term goals by committing to being diligent when it comes to completing our small daily tasks.
“Diligence is the mother of good luck.” – Benjamin Franklin (One of the Founding Fathers of the United States and the inventor of the haircut known as the “skullet.”)
What haircut did Benjamin Franklin have in this picture? _____________________________
With a little help from Photoshop I was ever to glimpse into the future to see how I would look if I was rocking the skullet haircut. I kind of like it.
“You’ve got to eat while you dream. You’ve got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.” – Jack Welch (The former CEO of GE who grew the company by 4,000% during his tenure as the CEO of GE)
Value #5 – The Brand Comes First – In order to build and protect the brand we realize that the customer has the power to fire everyone from the CEO on down simply by choosing to spend their hard-earned dollars somewhere else.
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton (Founder of Walmart)
Strategy: We Know Our Niche
**Extra-special note – If our clients ever want to bring back the part-in-the-middle “butt cut” we want to be the first to know.
43 Actions That Will Get You Terminated, Fired, Unemployed, Let-Go, Released, Excommunicated, Evicted, Kicked-Out, Punted, Promoted-to-Customer-Status, and Started Job Hunting:
In order to get that warm and fuzzy feeling going on I have taken the time to list the following actions that will cause you to get fired. To make this exercise more fun, I have elected to not list these items in alphabetical order to spice your life up by 2%, you’ll never know which issue is coming next. There are video cameras in every location. We can hear and see everything that is going on everywhere.
EITR’s Standard of Excellence
Expectation #1 – You and I are expected to have a positive attitude in every situation. When we choose to not be happy bad things happen. Customers stop paying companies filled with unhappy people and effectively fire everyone from the CEO on down simply by deciding to spend their money somewhere else.
“Every adversity, every failure, every heartache carries with it the seed of an equal or greater benefit.” – Napoleon Hill (Best-selling self-help author of all-time)
Expectation #2 – You must choose to be happy on a daily basis you must commit to being a proactive solution-orientated person to work at the Elephant in the Room.
Expectation #3 – Remain emotionally in control at all times. You must not be led by your emotions. You must be able to put your emotions to the side so that you can resolve issues with a team first mentality.
Expectation #4 – Respect. You must show other people how to respect you based upon how you respect them.
Expectation #5 – Advancing to leadership positions. You must act like a leader if you want to be treated like one. You must be respected like a leader before we can promote you into a position of leadership. You must do more than you expect from others to become a leader at the Elephant in the Room.
“One of the penalties of leadership is the necessity of willingness, upon the part of the leader, to do more than the part he requires of his followers.” – Napoleon Hill (Best-selling self-help author of all-time)
Expectation #6 – Above and Beyond. We must exceed the customers’ expectations by always going over and above what they expect us to do. Keeping in mind that the details are what makes the difference in customer service.
Expectation #7 – Train yourself to ask, “How can I get better?” As long as you are coachable you will win in the game of life, business and at Elephant In The Room.
From a professional perspective, what do you sincerely feel that you can most improve on? _________________________________________________________________
NOTABLE QUOTABLE –
“The best advice I ever got and that sticks out I got from John Doerr, who in 2001 said, “My advice to you is to have a coach.” The coach he said I should have is Bill Campbell. I initially resented the advice, because after all, I was a CEO. I was pretty experienced. Why would I need a coach? Am I doing something wrong? My argument was, How could a coach advise me if I’m the best person in the world at this? But that’s not what a coach does. The coach doesn’t have to play the sport as well as you do. They have to watch you and get you to be your best. In the business context a coach is not a repetitious coach. A coach is somebody who looks at something with another set of eyes, describes it to you in [his] words, and discusses how to approach the problem.
Once I realized I could trust him and that he could help me with perspective, I decided this was a great idea.” – Eric Schmidt (The CEO of Google describing the relationship he had with his business coach Bill Campbell)
Who was Bill Campbell? ______________________________
FUN FACT – Before his death, Bill Campbell was the business coach of Jeff Bezos (the founder of Amazon.com, Steve Jobs (the co-founder of Apple) and Eric Schmidt (the CEO of Google).
**Note – Although it was a tough call the decision was made by our leadership team to not hire Lil’ Wayne if he ever applies for a job at The Elephant In The Room.
Can We Come to Work Shirtless, Curse, Vape E-Cigarettes, Smoke Cigars, Smoke Cigarettes, Chew Tobacco, Drink Alcohol, Inhale Paint Fumes, Smoke Joints, Smoke Marijuana, Use Heroin, Take LSD, Inject Morphine, Pop Pills, Ingest Mushrooms, threaten co-workers or otherwise behave like hormonal pirates?:
What is Jay-Z’s profession? _____________________
The Elephant in the Room:
It starts with one
Are You A Destiny Designer or a Happy Hoper?
What does it means to set specific goals? ____________________________
“Vision without execution is just hallucination.” – Thomas Edison (The man who invented the lightbulb, recorded sound and recorded video)
“All successful men and women are big dreamers. They imagine what their future could be, ideal in every respect and they work every day toward their distant vision, that goal or purpose.” – Brian Tracy (Success author and multi-millionaire businessman)
“A goal is a dream with a deadline.” – Napoleon Hill (Best-selling self-help author of all-time)
3 Steps You Must Take To Get You From Point A To Point B
“As I grow older, I pay less attention to what men say. I just watch what they do.” – Andrew Carnegie (One of the world’s wealthiest men during his lifetime)
Elephant In The Room Execellence
There is no competition when our own minimum standard is higher than the maximum expectations of most hair salons
“You can’t get much done in life if you only work on the days when you feel good.” – Jerry West (NBA Hall of Fame basketball player)
Core Training Areas:
As an Elephant In the Room employee you are expected to know and to demonstrate a mastery of the following 6 foundational documents:
Dress For Success
We strive to give a clean professional image while presenting a uniformed look without requiring you to wear actual uniforms. We do this by adhering to the following dress code.
All items must be presentable, no tears, stains or odors and wrinkle free.
People Judge By the Words We Use, Let’s Make People Assume We’re the Best.
“As I grow older, I pay less attention to what men say. I just watch what they do.” – Andrew Carnegie (One of the world’s wealthiest men during his lifetime. A man that grew up poor and who had to start working 70 hours per week at the age of 13 to support his family)
Effective Time Management:
Presentation of your barber or cosmetologist license.
Optimizing Your Paycheck:
Communication Skills + Technical Skills = Bigger Checks
_______ (write number)
When no customers are calling or walking in shop
Things Employees Can Never Do:
Note: You will attend ongoing training at “Elephant In The Room University” forever because we strive for excellence not just good enough.
Team Priority List:
Hierarchy / How Do I Get Promoted?
See organizational chart
At The Elephant In The Room we promote the diligent doers to leadership and management positions who get their jobs done consistently with a spirit of excellence and an attention to detail. We do not consider longevity of employment when considering whether to promote someone or not?
**Note: Only Franchise Owners, Managers and Lead Grooming Professionals are allowed to train, mentor or coach team members. We want everyone to be trained to the highest service standards possible and only our best people should be training others.
EITR Pay Scale:
Will employees be compensated for voluntary meetings? ____________________
Grooming Professional Pay Scale:
Guest Service Card:
Clients contacting employees policy:
Employee Proper Conduct & Interaction Policy:
Are employees allowed to date other employees? ___________________
How to Handle if Someone Contacts You Personally to Schedule a Booking.
Additional Employment Policies
SICK DAYS & TIME OFF
At the Elephant In The Room, our goal is to make sure that we can offer both employees and customers alike a stable and dependable men’s grooming lounge environment. In order to provide a standard of excellence and consistency we have established the following time off policy.
Time Off Policy:
Yearly Employee Time Off:
Request Time Off Steps:
Scheduling Out Policy
Employee On-Time / Late Policy:
Employee Discounts Program:
What is the name of the green little character in the Star Wars movies? (hint, his name is Yoda) _____________________________________
Write Up Policy:
DRUG AND ALCOHOL FREE WORKPLACE POLICY
Elephant in the Room Policies strive to provide a safe work environment and encourage personal health. In keeping with this policy, the company considers the abuse of drugs or alcohol on the job to be an unsafe and a counterproductive work practice. It is, therefore, company policy that an employee detected to have alcohol or illegal drugs in his/her system or possession of, using, selling, trading, or offering for sale illegal drugs or alcohol during work hours, will be subject to disciplinary action including discharge. (Company sponsored activities which may include the service of alcoholic beverages are not included in this provision. Discretion should be exercised by the employee to avoid overindulging in the consumption of alcohol.) Substance Abuse includes possession, use, purchase, or sale of drugs or alcohol on company premises (including parking lots).
Are you allowed to drink at a company party if alcohol is provided by the company? ______________________
Employees will be required to submit to drug and/or alcohol testing at a laboratory chosen by the company for the following reasons:
In addition to testing for the purposes above, Elephant In The Room reserves the right to randomly test employees. Refusal to such testing will subject an employee to disciplinary action up to and including termination of employment.
Elephant In The Room has a zero tolerance for and therefore prohibits all forms of illegal harassment of employees by managers, fellow employees, and employees of contractors and/or visitors including any demeaning, insulting, embarrassing or intimidating behavior directed at any employee because of their sex, race, age, nationality, religion or disability.
Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature when (1) submission to such conduct is made, either explicitly or implicitly, a term or condition of an individual’s employment, (2) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual, or (3) such conduct has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.
Sexual harassment can take two distinct forms: quid pro quo and hostile work environment.
What are the two forms of sexual harassment? _____________________________
Sexual harassment includes verbal harassment, such as epithets, derogatory comments, or slurs; physical harassment, such as assault, impeding or blocking movement, or any physical interference with normal work movement and visual harassment, such as derogatory posters, cartoons, or drawings.
Elephant In The Room will take incidents of alleged sexual harassment seriously, with follow-up investigation and appropriate corrective action if necessary.
Any individual who believes he/she is subject to sexual harassment, or believes sexual harassment may be taking place whether or not it directly affects that individual, must report the circumstances as soon as possible to any one of the following: immediate Supervisor, Human Resources Administrator, Officer of the Company, or any person designated in the Employee Handbook as a Contact Person. Upon completion of any investigation, Elephant In The Room will take appropriate action.
ADA and ADAA POLICY
Elephant In The Room is committed to complying fully with the Americans Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. All employment practices and activities are conducted on a non-discriminatory basis.
What does ADA stand for? ______________________
Hiring procedures have been reviewed and provide persons with disabilities meaningful employment opportunities. Pre-employment inquiries are made only regarding an applicant’s ability to perform the essential duties of the position.
Elephant In The Room will provide reasonable accommodation to the known disabilities of any employee; if such accommodation is required in order for the employee to perform the essential functions of the employee’s job and accommodation would not cause undue hardship. All employment decisions are based in the merit of the situation in accordance with defined criteria, not the disability of the individual.
Qualified individuals with disabilities are entitled to equal pay and other forms of compensation (or changes in compensation) as well as equal treatment in job assignments, classifications, organizational structures, position descriptions, and lines of progression. Leave of all types will be available to all employees on an equal basis.
Elephant In The Room is also committed to not discriminating against any qualified employees or applicants because they are related to or associated with a person with a disability. Elephant In The Room will follow any state or local law that provides individuals with disabilities greater protection than the ADA.
This policy is neither exhaustive nor exclusive. Elephant In The Room is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable federal, state, and local laws.
REQUESTING AN ACCOMMODATION
If an employee feels that they are in need of accommodations, they should contact their immediate supervisor/manager, Human Resource Administrator, Officer or Owner of the Company, or any other person in the Employee Handbook designated as a contact.
The following mandatory deductions will be made from every employee’s gross wages: federal income tax, Social Security FICA tax, and applicable city and state taxes.
3% credit card processing fees and payroll taxes are deducted from these payments appropriately.
Every employee must fill out and sign a federal withholding allowance certificate, IRS Form W-4, on or before his or her first day on the job. This form must be completed in accordance with federal regulations.
The employee may fill out a new W-4 at any time when his or her circumstances change. Employees who paid no federal income tax for the preceding year and who expect to pay no income tax for the current year may fill out an Exemption form Withholding Certificate, IRS Form W-4E. Employees are expected to comply with the instructions on Form W-4. Questions regarding the propriety of claimed deductions may be referred to the IRS in certain circumstances.
What does the IRS stand for? ________________________________
Other optional deductions include the portion of group health insurance not paid by the company, which is deducted from each payroll check. Other voluntary contributions, such as credit union and pension plans, are also deducted each pay period. Any other deductions from pay require your voluntary, written and specific authorization to do so.
Your tips that are processed through Elephant In The Room are reported on your paycheck and taxes are deducted from these payments appropriately. These tips are considered part of your salary income.
I have received my copy of the Elephant in the Room Policies that outlines the policies, practices, and guidelines of the company, and I have read and I understand the information contained in the manual.
Since the information in these policies is subject to change as situations warrant, it is understood that changes in the manual may supersede, revise, or eliminate one or more of the policies in these policies. These changes will be communicated to me by my supervisor/manager or through official notices. I accept responsibility for keeping informed of these changes.
I further acknowledge my understanding that my employment with Elephant in the Room Policies is considered at will and may be terminated at any time with or without cause. Only official executed, legally binding contracts of employment supersede employment at will.
Employee’s Signature: _____________________________
Name (Please Print): _________________________________
This Confidentiality Agreement (the “Agreement”) is made effective as of the date set forth on the signature page hereto by and between Elephant in the Room, INC., an Oklahoma corporation (“Elephant In The Room”) and the undersigned employee (“Employee”).
Employee is or will become an employee of Elephant In The Room (the “Employment”). During the course of the Employment, Employee will receive certain confidential, proprietary information related to Elephant In The Room, its operations, the franchised Elephant In The Room businesses (“ELEPHANT IN THE ROOM Businesses”), and/or the proprietary methods for establishing, operating, and promoting ELEPHANT IN THE ROOM Businesses (the “Licensed Methods”). Elephant In The Room is willing to proceed with the Employment as long as Employee is willing to maintain the confidentiality of this proprietary information as follows:
To the extent that any Invention comes within the definition of a “work made for hire” under the U.S. Copyright Act of 1976, such material will be considered a “work made for hire” owned by Elephant In The Room and Elephant In The Room will be deemed to be the author of such material.
To the extent that any Invention cannot for any reason be considered a “work made for hire,” Employee hereby assigns and transfers exclusively to Elephant In The Room all of Employee’s right, title, and interest in and to the Invention, including but not limited to claims to copyrights therein and to any derivative or moral rights relating thereto. Employee acknowledges that Elephant In The Room will be free to utilize the Inventions in its sole discretion. If requested by Elephant In The Room, Employee will execute and deliver to Elephant In The Room all additional instruments or documents deemed necessary or desirable by Elephant In The Room in its sole discretion, to vest in Elephant In The Room all right, title and interest in and to any such Inventions.
This Agreement shall not be assignable by Employee. The prevailing party in any suit or action arising out of or related to this Agreement will be entitled to recover from the other party its attorney fees, costs and expenses in the amount that the court determines reasonable in both the trial court and appellate courts (as applicable). This Agreement shall be governed by and construed under the laws of the State of Oklahoma, U.S.A. The invalidity or unenforceability of any provision of this Agreement shall in no way affect the validity or enforceability of any other provision.
The parties have signed this Agreement effective as of this _____ day of _________________, 201___.
ELEPHANT IN THE ROOM EMPLOYEE:
Printed Name: ____________________
Signature of Employee: __________________
ELEPHANT IN THE ROOM MANAGER:
Printed Name: ____________________
Signature of Manager: __________________
Broadcasting live from the center of the universe, its business coach school without the bs get your mugshot tight at the shop, that’s right in the driveway and while your wife say no to the bowl cuts, just say no flat top rock in rocky phone, because I thought that caught burying caesar rocket too much just like your liquido deep in the room, is on your head. Take the $1 haircut challenges to invite you out the found in me. First haircut is a dog. If you don’t like it, it’s free! It’s the elephant in the room. It’s the place to put your listening to this rob time, show with clay and psyllium seeds, seeds, no nation and the elephant in the room. Employees welcome to the elephant in the room handbook where are standard of excellence starts with? U repeat:welcome to the elephant in the room handbook, our standard of excellence starts with. U e f of you speaking to me that you say and I have to be excellent. Absolutely, and you might say why in the business coach world, are you giving us the handbook on an audio format? What’s because I want to make sure that we’ve had this talk you and i, we discussed we gone over this, so there’s not any misgivings about expectations between what I’m expecting when, you’re, expecting, so clark, and the co-founder of the elephant in the room. Men’s grooming, lounge I am an amazon best-selling author i, actually, the co-founder of five human kids and the former united states small business administration entrepreneur of the year, most of the thrive time that business radio show and punt cast and and check it out and I took algebra and I took algebra I took algebra how many times I took algebra 3 times, which is pretty cool.
You know, because that shows that I have an area of dysfunction as well right, so my name is clay clark, and I am a business coach which is the rumor. Has it to you? You’re kind of a big deal I mean well, it’s almost official I mean you are now almost on our team and I’m super excited about almost the anticipation almost feels like the night before christmas, except there are no presents, and you are not my parents and I’m not 9 years old anymore, but the fact remains, I’m excited about having you on board the mothership as we expand this franchise and if you’ll on musk’s musk has his way, maybe even the other plants I grew up poor and now my entire mission is mentoring, millions-and that includes you too, as we get to know each other and as you begin to climb in the positions of leadership, it will become increasingly important that you feed your mind. Positive things you say and I have to I have to put the positive things in my head, like yeah yeah, and so what I wanted to do is just make sure that that you’re understanding what I mean by positive things, there’s a song out there right now that I’m sure that there’s overtime, this podcast will get older and and it’s getting less and less relevant to this lyrical reference. But right now, post malone has a song called I’m a rockstar and he Says:i’ve been effin, hoes, poppin pillies man I feel like I’m, a rockstar, hey, hey all my brothers got that gas and they always be smoking like a rasta. If it was me cuz, it’s just call up on a uzi and show up man them the shottas. When my homies pull up on your block, they make the thing:go:aaa switch. My whip came back in the black I’m, starting to saying rest in peace to bon scott, a close the door we blowin smoke. She asked me what a fire leave. She asked me what a fire like I’m morrison, a act. The fool on stage probably leave my effing show in a cop car s was legendary through a tv out the window of the montage cocaine on the table, liquor pouring don’t, give, a, d dude, your girlfriend is a groupie.
She just trying to get in saying I’m with the band aa. Now she acting out of pocket trying to grab up from my business coach pants a hundred bees. In my trailer. They say they got a man and they all brought a friend yay yay, and that’s what I’m talking about not putting in your head, you don’t want to put the little bonus, tip tip, don’t put don’t put the lyrics of post malone into your head and think that will help you become successful. Furthermore, it makes you on a subconscious level and if you don’t believe in the subconscious, mind, that’s fine. You would just be wrong, but the things that the music that you listen to in the things you surround yourself do impact your your normal and so haven’t grown up for I I just thought. This is how certain things are. Not and certain people think that to other things are normal, but what happens if you’re around enough poor people long enough enough people that are struggling with good life decisions pretty soon you begin to make those decisions and using those decisions, are normal tip. Don’t put the post malone lyrics, don’t put, the post malone lyrics into your head? Okay, we got that sweet, everyday I host the 2-hour hit, live business coach radio show and podcast with my mentor and friend my business father. If you will play i, am your father, dr. Zoellner I called the? What time should we just focused on providing you and the hundreds of thousands of podcast downloaders with the business knowledge that they don’t teach you in trade, school or college? Listen to the show, while you’re driving to work on the way home and I promise? You will have your best year, yet you couldn’t be here today because he’s dead, david, j schwartz, says the mind is what the mind is fed the mine is what the mind is fat, you put into your mind, does have an impact on you do during the day, but when they sound like the people that did a lot of the school shootings, they found it.
These people we’re playing ultraviolet video games and putting really negative things into their head. Another recordable from myself is you can’t put coconut oil into the gas tank of a lamborghini and expect it to work so here’s the deal I took algebra 3 times, i, wake up everyday at 3 a.M. Because I remember what it was like to work at applebee’s and target and directv all the same time. I had three jobs all at one time in order to start my first business dj connection at my business coach dorm room while attending oral roberts university, and you know how I funded my business I funded the business but always having three jobs while attending college. Now are so it’s kind of like steve martin meet steve forbes. If you’re going to laugh & learn as you gain the skills needed to earn more than just about to, then just enough to pay your bills, my mission, though, is to mentor millions, and yes that does include you, you i, don’t want to be mentored. I just want to cut hair. That’s cool, except job is all about what I look at management today. Is it’s all about mentorship teaching you how to become more successful to get things started on a light. Note looks first by talk about the things that will get you fired. What’s switch in, let’s first get into what does the name elephant the room mean then we’ll come back to them, and elephant in the room is something that everybody else sees. That’s never talked about. It. Son begs the question that nobody asks and it causes one to pause and wonder. Why wonder when somebody is going to fix that broken business coach window or when, when somebody is going to have to call that person out for their body in defensive behavior, as relates to the elephant in the room? Men’s grooming lounge, the elephant in the room stands for two things:number one:the consistency of wonderful men who have sincerely bad haircuts, this epidemic must be stopped as a society for the greater good of the planet.
We must move beyond the bullets the skillets in the bowl cuts. We must work together to shop, the, mangy box. That should be stopped. We must work as a team to tame the bangs that make other men. Say. We must remove the look that men choose, that causes them to lose. Weight must trim up that yeti hair that says I do not care elephant in the room number to the elephant in the room. Is the america’s youth need our help at the elephant in the room. We believe that one of the biggest problems in every city is the breakdown of the family and the effect it has on young men soap to show our support and help make a difference with each service that is sold at our lounge. We proudly make a donation to a local charity that helps support and mentor fatherless boys. So how big is this business coach elephant in the room? 43% of united states children live without their father. According to the us department of census, 63% of youth suicides are from fatherless homes according to the us department of health and sciences 90% of all homeless and runaway are from fatherless homes according to the department of department of human services and the bureau of the census to 85% of the children who show behavioral disorders come from bottle of homes that came from the center of disease control by the way 80% of rapists with anger, problems come from fatherless homes, that’s from the justice and behavior study. I, don’t know if, if you’ve ever met at a rapist, it doesn’t have an anger problem, but only 80% of the rapist with anger. Problems come from bottom of all. High school dropout come from a father was home. The national principals association report at 70% of youths in state-operated institutions come from bottles homes, department of justice 85% of all the use in prison come from fatherless homes in county, georgia, texas, department of correction to the business coach person I have for you, i, like it right this into your handbook. Right now. We’re going for the handbook is what percentage of the youths in prison, from fatherless homes, what percentage of the use come from bottles of paw patrol songs by the way you can cheat, because you read the handbook and the text is right. There, 71% of pregnant teenagers lack a father according to the us department of health. Now I can’t get out there and solve every problem.
What I can do is I can do my part, and what are things I want to do is I want to make sure that we are giving back to the community as we grow this great company. So what’s the best? What where we going? Where are we going are we there yet is a question of my kids like to ask I like to ask me a while I’m driving until my business coach head explodes in as an entreprenuer. The question I like to ask myself are:where are we going and how can I personally improve? My personal mission is to mentor millions. However, as a business, our focus is to create a men’s grooming lounge that caters to the modern man who is looking for a fantastic experience and not just a haircut and elephant. The room we are committed to supporting the mentorship of the next generation of men and boys through the its it starts with one program, starts with one program where we donate $1. We don’t eat the first dollar, where we actually donate the first dollar we charge for the first haircut to the local boys homes in the communities that we serve so the first haircut. We always charges a dollar. Some people say:why do you charge an hour for the first cuz? We donate it to the local boys helps the purpose.
This is the reason why we’re going there. Why are we? Are we there yet are we there? Yet? Why are we going there will during the process of up delivering an excellent experience for the men of the planet earth drink during the process of delivering an excellent experience to the man of the planet? Earth, which is what we do. We will provide solutions to the following three elephant in the room space in our country:the lack of high-quality experience-based grooming service providers for men I want to fix that only provide great haircuts for dudes. Second, on a deeper level. I want to make sure that there’s up this mutual active employee development to me leadership and empowerment, training I mean people are, are coming to work. If you know you’re looking for a job, we don’t want to have a job where you’re you’re you’re cutting hair with with no hope of improvement or advancement or ownership, or you want to help you become a successful business coach person and I know that’s hard to hear that and go yeah. But I know that’s true, but you have to see it overtime and my character going to be proven over time. You can’t prove your character if your words, what I want at least tell you my ideals, so you can see them come to fruition overtime, the lack of authentic ninja, the third. The third issue is the lack of authentic mentorship for america’s boys and men, as an extra bonus. I also feel called to help greatly reduced the number of mullets on the planet. I mean sorry billy ray, but these haircuts tend to cause achy breaky heart, so core values how we got here. We have value, never want everybody needs to have his value. You got to over-deliver. We want to exceed the expectations of all of those who come into contact with us on a daily basis, scary pete. We want to exceed the expectation of all of those whom you come in contact with on a daily basis. So what does that mean? We want to go the extra mile on napoleon hill, the best-selling self-help author of all time says going. The extra mile is the action of rendering more and better service than that for which you are presently being paid. When you go the extra mile, the law of business coach compensation comes into play, feel like i, should do something nice for you like tap.
You mean the people who work for elephant in the room that do a better job get tipped more. Yes, we have people within our company they’re averaging tips of 15 to $20 per haircut. We also have some people averaging tips of like $5 people that are doing such a bad job. We had to let him go right, so jack welch, the former ceo of ge, who grew the thousand percent during his tenure, set control your own destiny or someone else will look 31 from that controversial book known as do to others, as you would have them do to you. I, like the bible, number 3, you want to be an enemy of average. We are declaring war on mediocrity, drifting, crastination, pretending and intending by building a reputation as an organization filled with diligent doors. Diligence means the study, application of effort, and that is what we do. We want to never be satisfied. You want to strive for excellence in all that we do one haircut at a time because you’re worth it and I were that we want to go out there and just wow the absolute crap out of every single business coach customer. You know why cuz, it is the absolute most selfish thing that we can do is to wow people cuz. We well people they’re, going to tell their friends they’re going to bring other friends and pretty soon you and I are driving a bentley repeat that when you over delivery service and you wow people they’re going to come back and bring their friends and then one day you could be driving a benz value number for you get promoted, you become an assistant manager, then a manager, then maybe one day of franchise owner, that’s how it works for you get a job working the corporate offices and we we pay well so value number for batting cleanup long-term focus without neglecting our current duties are so excited cuz.
This is what I do. We are focused on the long-term goal, while obsessing about executing honor responsibilities. Give me i, can’t just dream and not cut hair right focus on the achievement of your long-term goals, while committing to being diligent when it comes to completing your daily business coach tasks. You must you and I you and I must focus on the achievement of your long-term goals, right on the achievement of our long-term goals, right by committing to being diligent when it comes to completing our small daily tasks. Benjamin franklin, one of the founding fathers of the united states and united states, not the united state. What are the founding fathers of the united states and the inventor of that haircut, known as a skullet, where you have no hair on top, but you have long hair in the back. He said diligence is the mother of good luck and you might say to yourself what what does diligence mean? Will diligence means the study, application of effort the day by day grind that is behind the success that you will find its the day-to-day grind. That is behind the success that you will find. What is diligence? It’s the day-to-day grind? If you won’t find behind right the wealth you’re going to find that works now and again, we have a little visit interactive handbook so that question here for $5,000, benjamin, franklin alex. Okay, the question is:what did benjamin franklin? What haircut did benjamin franklin have in this picture? Could you repeat the question? What haircut did benjamin franklin have during this picture? I also add a picture of myself with a little help of photoshop.
I was able to glimpse into the future to see how I would look if I was rocking the score tonight, I kind of like it I might just make it happen. So jack welch former ceo of what company ge how much percent he says you got to eat. While you dream, you got to deliver on the short-range commitments while you develop a long-range strategy and vision and implement the success of doing both walking and chewing gum, if you will get it done in a short range and delivering a long-range plan and executing on that busines coach value, number 5 the brand comes first in order to build and protect the brand. We realize that the customer. We realized that the who we realize that, though the hoop the what we recognize that that point. Where does the word it’s so hard to say in order to build and protect the brand, we realize that the customer has the power to fire everyone from the ceo on down, simply by choosing to spend their hard-earned dollars somewhere else. Yes, but I just feel like i. Just do a really good job. If they don’t like what I do they can just go somewhere else to tell you that that’s a cool you know idea to have accepted, leads to poverty, yet I just want I just want to say one thing as a business coach :i want to keep it real dog I want to keep it real I want to make sure that I’m absolutely I’ll, send it to myself. I want to make sure that I’m an alignment, that’s cool, but you’re going to have to be unemployed. You know what our customers. We got to make sure that our customers misunderstood, that they are the boss. They can take the $3 anywhere. They want to go. Sam walton, the founder of business coach case study walmart, says:there’s only one boss, the customer, and he can fire everybody that company from the chairman on down simply by spending his money somewhere else right somewhere else somewhere, where somewhere over the they could spend their money. And then you and I could be sleeping in a van down by the river somewhere everybody now so, where over, the rainbow, we could be sleeping and a van down by the river with the customer takes their money somewhere else right. So we got to make sure we wow our customer. We focus on marketing exclusively two men to do two bros and two young men who appreciate an experience of based grooming lounge in a custom-tailored approach to their personal styling. If we have a very convincing a non dude who wants to pretend to be a dude I’m, not going to sit there and be a d argue or of the gender bender I’m not going to sit there and then do a testicular check on the scene to see they are, in fact a man.
So many questions about whether, in fact, the person when you get your haircut is a man. That’s okay, but we’re going to have to go ahead and just assume there a man. Does it mean by that i? Don’t understand what you mean by the way:eric chaplet of our business coaches. Just joining us now on the handbook edition of the thrive time show handbook edition according to the audio of the elephant in the room handbook, and we are now at the strategy portion where we know our mitch business coach boom. We want to be the leader of the men’s grooming industry by paying extreme attention to detail and offering products and services of uncompromising quality. We provide our client community with a clean upbeat, positive, an enjoyable atmosphere that creates the feelings of relaxation and comfort you have, but I just want to be real. I. Just tell you this:if I’m not having a good day, I ain’t, I ain’t going to pretend like i, am I ain’t going to front. You can do that. The elephant in the room ambiance is achieved by filling each location, with uplifting music, modern, rustic, decor and quality building materials that are authentic, manly, upscale and cozy. Our location feature man-sized, barber chairs, music, that is consistent from location to location and a signature smell that makes men feel right at home. What is number 80 on this glorious handbook? I, don’t know man, that’s nice of you. How. Many people right now, they’re trying to listen to a podcast version of our handbook. I have found, since you must find the strategy and you was navigate to point, never eat. Otherwise, you cannot be a good public reader. That is true. Okay, we are navigating. Thank you show me a sound strategy for navigating to every point:where is luxury hotel in vegas stanley superior to the other men’s grooming service providers in the industry, to our clients to understand and adapt to their present and future need extra special business coach note if our client ever want to bring back the part in the middle known as the butt cut, we want to be the first ones to know. So now we are under the 43 actions that will get you terminated, fired, unemployed, let, go, released, 43, excommunicated evicted kicked out, punted, remove, promoted to customer status and the start and started job hunting. So in order to get that warm and fuzzy feeling going on I have taken the time to list the following actions that will cause you to get fired to make this exercise more fun. Eric chuks, going to read them off here for us and I have elected not to listings, in alphabetical order to spice it up, 2%. That will never know which issue is coming next and slow like the usher song. Damn it take you to a place in nassau i, just wanna, take it nice and slow or drinking alcohol at work. Okay, keep reading shot by drinking a lot being consistently using your smartphone, while at work delivering poor quality service.
Are you saying have a smartphone can make me distracted and dumb and it delivering bad haircuts can make customers go away? Therefore, yes, ok, stealing, clients. You know it seems weird. He did a job and then take the customers with you and true story. We’ve been doing this business for a long time, and this has happened and all the people that have done have been fired, but just kind of having a bad day doesn’t mean you can harass the person next to you and say:hey, listen, buddy, i, sweat after this shift, I would have freaking and we have video cameras and all of our stores that record audio I want to make sure all the listeners get. This I want to put this on the show notes of the handbook. Here we do have video cameras in every single location. So that way we are recording both. What is being seen would have been done and, what is being said, we’re hearing and seeing that’s how you was an employee to know that you’re going to be safe, and just this week we had a member that made a very overt sexual advance at two of employees and we let them go, and you know how we knew that happened. Cuz we can play the audio. You. Can you read off being a male who sexually harasses other male employees who sexually harasses a female employee? I’m, a sexy man I feel super connotation.. You know you can’t do it, no business coach harassment, the next being a female who sexually harasses a male employee that he was flirting with me. I’m, just tell if you are working for elephant the room I’ve seen this happen, we’ve had employees who you might think that that guy is going to digging you digging on me. I have I known you even act like we don’t play the next one being a female sexually harasses other female employees being a transgender who sexually harasses me one please. Me, so you can’t beat that also I thought, because I was transgender i. Could harassment, okay, continue being a transgender female employees, tomato tomahto, 14 being a transgender who sexually harasses other transgender employees from the harassment? Okay. Now the number 15 explain cleavage to the extent that it looks as though that it was we are what we are selling this blank leave it to extend. It looks as though we’re not selling sex now I know there are men’s grooming lounge is out there there’s.
Also, a restaurant called restaurant where they want to market the sexual attributes of their employees and that’s not what we do back to you. Chip vaping in the stores, that’s weird and continue to know. I needed to wear pants, well, you’re going to have to wear some pants. Gossiping is next to talking negatively about people that are not physically present. You don’t shut the heck up bad attitude. Haircut mishaps, you keep jacking up a guy’s mop. You just keep messing up over and over cuz you’re, just choosing to do a bad job, not good money from the store’s number 22, stealing products from the correlation, 42424, physical threats, chronic and accuracy in the areas of completing checklist, membership, cancellation and billing issues, cleaning, bathrooms, cleaning, bathroom and just doing your job. Okay, well. The! Next one attempting to date, your boss, that’s so weird! It’s so weird! You can’t do that contain by the way. I’m a man bear pig. Have you seen me? What are you doing? 27 arguing with the manager having sex at work? We’ve actually had happened to all the all the all the podcast downloader and all the business coach employees. Remember this handbook is for the elephant room and plays you mr. New employee I want you to understand that this has happened and I have fired. Some of these are all things i, five people for remember cameras in the store’s, not good in complete tasks. I, don’t understand your communication. If you come to work of the poor attitudes of a personal issue, I care, not when you come to work, it’s showtime when you come over, it is showtime.
Go time when you walk through that door, you must say it is showtime sit with me. Now it is moving on 33, poor performance sleeping at work. I can tell if you’re sleeping, it’s obvious. Necklace are closed. 35 smoking in the building smoking in front of the building bonus. Rumor has it. If you quit smoking, you will live longer to it’s nice to thing. 37, stealing, you can’t do it. Don’t steal 38, taking customers or soliciting customers can I got I got customers 139 using equipment for activities unrelated to work that you couldn’t use our ipads to sign up for a dating website. Don’t use the trimmers to cut the hedges at your house and I want you to know that this has happened and if you take the ipad with you into the bathroom I have to assume that moved over 40 is what you’re up to between adult content at which has happened. I don’t have cameras in the bathrooms, so I don’t know. But then, when you come back and it’s on the history, then it’s more obvious. What number 4141 working on non-work related projects will that work, aka, stealing time lyrics and we talked about earlier, but i, don’t lyrics, post, malone or not lyrics I can get behind as a business coach, but this is a. This is a song right now. I can understand. I want to see. Brianna is trying to educate a guy who wants to be her lover, and so she wrote the song called work and about you know who this is. This is what you know you got to do to date, her and she says work work, work, work work. Let me see me i, be work, work, work, work! You see me to be dirt dirt, dirt dirt dirt.
There’s something about that work, when you going to learn me not care. If we tired, tired, tired, tired, tired, that’s how it works, so I’m, just telling you when you know those lyrics was there a guy for this? He brought his dog to work. We put them in the back and said sunglasses until had on him. Are you going? Is that a dog and burger? What what dog you know? The dog that is? Definitely your dog has urinated back there. So it was thinking like a chameleon in a purse. I’m just saying:don’t bring your dog to work, bringing your human kid you’re, young, human kids, to work and pretending they are not there. That’s another movie, you can’t do you can bring your kids to work cuz, it’s not mom and dad mom and dad sunday, mom and daughter day, dad and sunday, dad and daughter day, so you’re good with the employee expectations elephant the rooms standard of excellence station number, one. You and I are expected to have a positive business coach attitude in every situation. When we choose not to be happy bad things happen, customer stop paying companies filled with unhappy people in effectively effectively fire everybody from the ceo on down simply by deciding to spend their money somewhere else. You know napoleon hill, the best selling authors of self-help, author, the best-selling self-help author of all time, says every adversity. Every failure, every heartache carries with it the seed of an equivalent of an equal or greater benefit. He said every adversity, every failure, every heartache carries with it the seed, open, equal or greater benefit. 2 years ago, when my dad was came down with lou gehrig’s disease I chose to not bring the negativity into the workplace, but I knew that my dad would die of suffocation.
That’s how he would go out. Okay, als attacks the body over time. You lose the ability to move your business coach body, and then you automatically die while mentally present. From suffocating when my son was born, blind, I didn’t i, wasn’t I didn’t sign up for that. I. Remember, checking I’ll check the box here. I, don’t remember when my wife had two miscarriages signing up for that. But you know what I did I decided to get better and not bitter in the people that can make that mindset. Change are going to be the most successful. If you choose not to make that mindset changed it. So, okay, you just have to go work for the other guys. You see, there’s like a quick trip in our town, at quiktrip, convenience store and there’s the other guys. There’s like a walt, disney world and there’s the other guys, there’s a chick-fil-a and the other chicken place. We want to be excellent and I can’t do it without excellent people. We can’t do it on x1 people and some people that bring the daily drama to the workplace. We replace expectation you must choose to be happy on a daily basis. You must commit to being a proactiv solution oriented person to work at elephant in the room. Expectation number three remain emotionally in control at all times. You must not be led by your emotions. You must be able to put your emotions to the side, so you can resolve issues with the team first mentality into this is what happens typically in the elephant. The room we have a lot of great customers, overwhelming majority of our customers are great, but you’re going to have one person a day, hey maybe once a week if it comes in and they’re upset, because they’re going through a divorce, they don’t like their job. They just got a speeding ticket, they have other issues unrelated to you and they come in an express. That drop may try to take me to contaminate the atmosphere that we’re creating and what you have to do. Is you got to got that fire extinguisher and douse those flames can’t spread? But if you start singing to yourself is this burning, an eternal flame, close your eyes. Do you all the sudden people are singing eternal flame by the bangles, there’s crying going on. It’s not the aura that we’re going to respect. You must show other people how to respect you based upon how you respect them. Respect your boss, respect the customer number 5 expectation for 5, advancing to leadership positions. You must act like a leader if you want to be treated like one daisy. Our office was promoted because of the work she does not because of the fact that she’s hispanic, not because she knows me not because she’s a woman.
The reason why cynthia has been promoted to the at the time of this recording to master stylist is because for 3 years she has faithfully served her clients and I noticed diligence. The reason why everybody we have is in a manager position is because of the work they do and not because of the connections they have or some political issue. You must have the act like a leader before you become a leader, that’s how that works and napoleon hill the best-selling self-help author of what of all time, one of the penalties. What a pill is of leadership is the necessity of the willingness upon the part of the leader to do more than it depart he requires of his followers. She got to do more than is expected before you get the job. If you want to get the job shop, what’s the next one above and beyond, so we we must exceed customers expectations by always going over and above what they expect us to do. Keeping in mind that the details are what makes the difference in the company right, that’s the details. If they said it was a hard part, we had to do it right if they don’t want to hard part, we don’t have to do aardvarks visit you if I want a bowl cut as a business coach , cuz I love the look of a boil on my head to ask:how can I get better as long as you are coachable, you will win in the game of life business and at the elephant in the room specifically I want to ask you this in your handbook.
I want you to write this down, I’m a professional perspective. What do you sincerely feel that you can most improve upon? Think about that for a second? What do you feel like you? Can most andrew apply not to I want to read a notable quotable from a guy by the name of eric schmidt, who was the ceo of google ceo of google and I want to read another recordable from eric schmidt because he explains how important it is for every single person to have a coach. You have to be coachable chuck. We had to us the best advice, I ever got and that sticks out I got from john door who in 2011 said my advice. My advice to you is to have a coat. The coach he said I would have. Is bill campbell i, initially resist the advice, because after all, I was a ceo I was pretty experienced. Why would I need a coach am I doing something wrong? My argument was:how could have coach advise me if I’m, the best person in the world is about the size you, if you’re the best at cutting hair I mean if you were awesome at cutting hair, how could I possibly help you get better? That’s a question. A lot of people have asked, and we will discover is reason why I’ve been able to build multiple multimillion-dollar companies is because I’m able to push you to be your best I bring people into your life master, stylists manager. Who can push you to be the very very best you that you can be back to you, but that’s not what a coach does? The coach doesn’t have to play the sport as well as you do. They have to watch you and get you to be your best in the business contact. The coach is not a repetitious coach. A coach is somebody who looks at something with another set of eyes, describes it to you and their words and discusses how to approach the problem. That’s how it works. So eric schmidt goes on to say once I realized that I could trust him. My business coach, bill campbell that he could help me with perspective. I decided this was a great idea. Why do people look at steve jobs, the co-founder of apple? Are you looking eric schmidt, the ceo of google? They look at jeff bezos, the founder of amazon. They said awesome, but they don’t realize the bill. Campbell was the business coach for all three of them, so I want to make sure we’re getting this. So again, although it was a tough call, we had to make the decision. Our leadership team had to make a decision that we cannot hire lil wayne if he ever applies for a job at elephant in the room, because he violates a lot of our values and principles. Although he is a talented rapper, not here’s the deal.
We’ve had people over the years, not ask me directly chip, but they they have asked me through their actions. So I made a list of all of the things that I’ve seen happen at the elephant in the room stores are the other businesses I run over the years and so I thought I would go ahead and open up her q&a, where anybody could ask me getting a people that were ever come to me and ask me these questions. What dates do their actions I realize I hadn’t clarified so I’m a little worried here for myself, right? Shirtless? Can we curse? Can we vape e-cigarette smoke? Cigars? Can we smoke cigarettes? Can we chew tobacco? Can we drink alcohol help paint, fumes, i, know smoke. Marijuana use heroin, take lsd inject morphine negative pop pills. Now that was one we talked about it. We said no, no! No! On that ingest mushrooms. We absolutely said no, no on the mushrooms threaten co-workers or otherwise behave like hormonal pirates. These are. You cannot behave like a hormonal hormonal, the right venue for you to showcase to the world your vast knowledge of decoded jay-z, lyrics chapel’s number to while working at elephant in the room. You will eventually get into an argument with a co-worker and when you do, you cannot threaten them with physical force or imply that you were going to threaten them with us before we want to create a safe environment for great employees like you and it’s really hard to give him a nice fade, while attempting to dodge the ninja kitchen buffalo bill worker, the elephant in the room is a tobacco-free facility, you’re not allowed to vape e-cigarette smoke cigar smoke, cigarettes, chew, tobacco, drink alcohol and paint inhale, the smoke, joint smoke. Marijuana use heroin, take lsd inject morphine pop pills, orange s, tobacco. We are a tobacco-free, but we are we are who is? We are a free, a tobacco-free, a what we are a tobacco-free facility usage with in or around the facility is strictly prohibited. Why is it strictly prohibited? Cuz? That’s the business coach rule. This list is not all inclusive, yeah, there’s other ones, I’m sure there are other things that we forbid you from doing, but I just want to make sure we hit on me highlights you’re not allowed to curse of the elephant room facility if you’re, absolutely, if you have, we cannot keep yourself from cursing at work. I recommend that you would consider buying a low-intensity dog shock collar or consider that half of the people hearing use people judge you as being a moron. If it doesn’t deter you, then you could try to use the full elongated an actual intended meaning of the word such as you could say, stripping hi transit rich chuck. Can you read to me a little more about this except mean I transit, although many would argue that the word password did not originate as an acronym for ship high in transit? It does make sense to use when referencing transporting massive shipments of manure to prevent them from becoming waterlogged and releasing explosive methane gas I just wanted to I just want to just so.
You could try saying what under consent of the king, okay chuck, and he argue that the f word did not originate from when sex was outlawed, unless it was permitted explicitly by the king, so that the only people who were allowed to have sex outside of marriage had fornication under consent of the king. It would make sense if this, where did mean this, and it’s not a good word to say, anyways, okay. So what’s the problem? What’s 80% of the people working in the salon, industry are stuck in a rut, because most people in the hair industry feel that they know everything and that they are trapped financially because of some bass metaphysical conspiracy, office. Politics are because, where they’re from, however, success is possible for a diligent door like you soon, they will discover what you already know:proverbs 10:4 reads the bible audio lazy hands make for poverty, but diligent hands bring wealth. Or you know you are not a christian. He was curry he’s a guy who also is in battle having a good work ethic, and he said what so work like hell. I mean you just have to put in 8200 hour work at works 8200 hour weeks every week. This approved the odds of success if other people putting in 40 hour work weeks and you’re putting in a hundred hour work weeks than even if you’re doing the same thing. You know you will achieve it for months, but it takes them a year to achieve in the room, I’m not going to schedule you to work 90 hour weeks or $100 weeks on the schedule to work, probably 3837. That kind of thing, but whatever saying is, if you ever want to rise up in the company right, it wouldn’t hurt for you to occasionally get there earlier to stay until the job is done and that’s how that works. That’s our manager! They do that. They set the tone for that they’re. The expectation of the business coach rise & grind is there and your people that are struggling with this concept. Soon. If you google me, you’ll discover that I used to work at target, applebee’s and directv simultaneously 7 days a week to start my own business dj connection, but most people in the industry, not you other people that jump from shop to shop, believing that at the salon they worked at a better location, more traffic and more advertising baby, better people, they would just be more happy, most stylist, simply or just over broke because they keep hopping from job to job, we’re just getting them nowhere quickly.
So the solution shop, what’s the solution to make a solution at the elephant in the room were focused on being the best in the industry. So, as a byproduct of our focus, you will be taught how to jump into the top 20% of industry in terms of both skill and income. So, as a top 20 professional, you will make more than most people. You will work with a better clientele them people and you will have more room for advancement than most people in the industry. Chuck. We will help change your life. If you’re willing to study successful people do what they do and change the way you think it’s a question I would have, for you is, are you a destiny designer or a happy hoe purchase a destiny? Designer is someone who diligently does their job on a daily basis and diligent do or who has mastered the ability to turn their hopes and dreams into clearly defined goals. These people have a cluster crystal clear vision of today, as well as tomorrow. You know, I happy hope her. That I was somebody who says I hope to be successful. Someday I mean someday I’m going to own my own business and I wish I could make more money. Happy hopers happy helpers on the kind of people that they never get to where they want to go because they don’t have a specific action plan in place to get from point a to point b. If you want to own an elf in the room, franchise, someday, I’m telling you this, you can absolutely do it and I owe your manager behalf sit down with you to show you the path, but until we learn how to become a destiny designer, we are all by default. A happy hoper think about that. So again, I would like you to take notes right here on the bundle on the bottom of you in a handbook. What should I write down? What is the difference between a destiny designer and a happy helper? In your own words, and to be successful, you got to have smart goals now that there’s s in the word smarter than him, there’s a there’s are in a tea using the word. Smart is spelled smart and there aren’t that the word smart this. This was broken down into a way of teaching you how to set gold, arash dibazar, just smart system. Let’s go ahead and read the s play specific. The problem most people have with goal setting is that they are setting goals that are too vague and general to to do you and I any good. Having a specific goal keeps your attention and energy focused if your goals are too big, you will not know exactly where to direct your efforts. I’ll tackle you, by making your goals measurable and tracking the results you’re able to keep score and to determine whether you are improving or not. You must utilize the daily tracking system we have in place if you’re going to make progress and yes, it does take extra time to keep track. If success were easy, everyone would be successful as a business coach. So how long do you have to drink? Well, you only need to keep tracking your numbers forever or as long as you want to keep improving, you want to track.
The number of services are doing per day, the number of clients you have, the number of products sales, the number memberships, the hours worked and your tip chuck. What’s a action oriented will have specific action, steps on which to focus attention and behavior thomas edison would like to chime in here the notable quotable. This is the man who invented the lightbulb recorded sound and recorded video he’s a vision without execution. Vision without execution is hallucination means that if you have a big dream, pure life, which is good, that’s awesome and want to help you get there. But if you’re not willing to do these daily tasks, you won’t get will stay as a dream. Look for the connection between achieving your goals in your personal life, improving because you were trying to improve yourself. Your goals must be intended to stretch you yet be within your reach, brian tracy, who couldn’t be here with us today, because he is very busy. As the best-selling author of the multimillion-dollar business man, he says all successful men and women are big dreamers, the imagine what their future could be ideal and every respect and they work everyday toward their distant future. That goal or purpose can I get a t. T is time-limited. Setting a deadline for achieving your goals will help you to avoid procrastination and motivate you towards your goal. Napoleon hill couldn’t be with us here today, cuz he’s dead, wrote a goal is a dream, with a deadline to a commitment. There’s three steps that you must take to move from point a to be in your career without search up, let’s go with whomever one write down your goals in order for you to be motivated to move, you have to know where you want to go. Elephant in the room is just a vehicle to get you from point a to point bassett babies I’m talking to myself, because we can’t help you to get from point a to b. If you don’t know where a or b is so goes with magnets, they pull you towards business coach progress.
Kohl’s force you to become more focused, more discipline and more creative and more confident. You got to take a leap going to take aleve. If you have to take a blind leap of faith to believe without question the ideas that you don’t yet understand. If they don’t work, you can always go back to the city of mediocrity, see where the other 80% are waiting for. You I hear you post point a postpone, postpone, postpone judgment for 6 months. It’s so easy for me to say I’ll say it again postponed judgment for 6 months, 70% of people hate their jobs. According to the federal reserve at the average american has less than $500 saved, with these statistics being what they are. There is a strong chance that you know exactly what you’re doing, and you are already on your path. Ridgid, however, for the other people there’s a 70% chance that they are not going to ever get ahead. If they keep doing what they’re doing when they, when they not. You, would think, would they start working at the elephant room I would highly recommend that they not. You would blindly find the systems and processes the processes for the 6 months before evaluating as to whether or not you, but they are happy with their job and the systems. We have used that elephant in the room to build our company to build our to elephant in the room into the company that is today. You must commit to tracking your results each day. You must track your results. You cannot improve anything, you cannot see and you cannot manage anything. You cannot measure business coach superstar andrew carnegie, who couldn’t be with us here today because he’s dead, but he wants he’s a guy who started working at the age 13 470 hours a week at the age of 13 to support his family.
He says as I grow older I pay less attention to what men say and I just watch what they do to talk about the elephant in the room. Excellence, you see, there’s no competition when our minimum standard is higher than the maximum expectations of most hair. Salons chuck rita’s move number one, how you feel and what you say doesn’t matter it’s what you do. You must have an unconditional willingness to do. What needs to be done, whether you feel like it or not. The it slid i, don’t feel like a daze come from everyone, but only weak people at their feelings. Dictate their actions jerry west, the nba hall of famer. What is he say? They’re jumping national, basketball, association hall of fame basketball player. You can’t get much done in life if you only work on the days when you feel good, so move number to expectation number to our expectation of excellence number to our expectation of excellence number, never negative. On the floor. Talking about negative dirty, off-color, offencive whitaker were racist things while on the floor is simply not acceptable. Great chapel number 3. You must implement our processes and systems each and every time with each and every business coach client. Failure to use your client checklist will result in you not being paid for the service you rendered aka, you being fired. When you say fired, I mean, can I still office. Out of here, I mean, can I still come to work, the rent, a spot. You would be promoted to customer status, core training areas and when you start working the elephant in the room as an elephant room employee, your expected no to know and to demonstrate a master. The following 6 foundational document:i, don’t make you memorize anything I’m, not a big memorization guy I’m, a big systems guy. So, if you’re like me and you struggle to memorize things, if anyone tries to teach me something I’m, always going.,
so I can’t remember what you just sad. Can you say it again? I went through repetition. The checklist is for remembering it turns out that most people, though, actually learned from a repetition not for memorization. So through the six areas, we have to learn a 6 lb, 6 foundational document number one service, circle overview of you, the menu phone number three products, services move number 5 need to know sheet. What is book? Number 6 for 5000 you from operating out of the dress code, is the business coach dress code for success at elephant the room. So we strive to get a cleaner professional image while presenting a uniform to look without requiring you to wear actual uniforms. We do this by adhering to the following dress code. So please read off the first time. Okay, this is required. Okay must be presented, no tears, stains or odors wrinkle-free. Okay, continue, hair styled. No one will respect you as being an authority on person out personally grooming and style. If you don’t look the part, you can’t be a chain-smoking pastor, a dentist with oral hygiene problems, a personal trainer who is not in shape or a financial planner who has the habit of not saving money, shirts, collared, shirts or artwork card shirts or the official elephant in the room. T-shirts must be warned all-time, colors permitted, black or grey and combinations are accepted. You may choose from a black or grey shirt bird with a color, black or grey dress, up shirt with collar, long or short sleeve, a black or grey pullover sweater and any company shirts are acceptable. No more than one button is allowed to be unbutton. The top we do not allow are female employees to show cleavage for ra. Also we don’t allow. Are male employees who want to show cleavage I’ll, never go out. We don’t allow female employees make sure we get this. We don’t allow female employees to show cleavage in for our mail employees who want to show cleavage. We don’t allow that either chuck pants pants.
They must be denim. Color permitted include black gray and indigo will check dark blue a belt as we grow. We don’t want to be the brand known for sagging pants and for unintentionally showing off our derrieres. What is the spanish word for pants pantalones nice shoes on shoes, color permitted includes black or shooter, must be white or neutral. So at and wear a brown shoe requirements. Shoe options that are allowed include, dress, shoes, slip-ons black boots and fashion. Sneakers are allowed example, vans, tom’s, polos etc not allowed to bring us. The list of things are not allowed. No hats with logos of an elephant in the room, logos or no hats without manager approval I’m getting it is not the thing we do know uncovered over excessive facial or ear piercing. Yes, no visible tattoos related to drugs, pornography, games or full character. That’s so weird hugs, no foul odors, including cigarette smells and baby odor body odor, no foul odors, including cigarette smells and body odor, get back to you, know hoodies or sweaters that are not black or grey. True, no tattoos on your forehead that read I hate people are allowed. No racial slurs are allowed no clearly enunciated racist statements are allowed either. People judge you by the words we use. So let’s make people assume that we’re the best in people judge by the words we use. Let’s make people assume that were the best required. You have to do what be a happy person. Okay, I got to be on time. You got to be time. Manager, yes, be positive, uplifting, so good, be confident. No gossip gossip is defined as discussing anything negative with somebody who can’t help to solve the problem, bringing an issue to someone who can’t do anything about it is considered complaining and is disloyalty motto, negative or positive down. All business coach negative feedback needs to go up to a manager. All positive feedback can be communicated to anyone beneath you and or at your level note in deep thought.
It is not considered to be gossip of a manager with his management is discussing how to deal with an insubordinate employee work that we help. You achieve your goals and help you get to where you are to where you want to be. We keep file of your one year, 3 year and 5 your goals at the elephant, the room we realize that everyone is either green and growing or right and rotten so jump. They got to feel right now. If you’re listening right now, you got to take a moment to fill this part I get to fill it out and search up. If you give us some jeopardy music, real quick, could you do that? Boo, doo doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, doo, alex I would like to take. Can you please stop for 500? Actually, no, because we have to have you fill out this part of the handbook, so doodoo, okay, don’t make me her ass I want your goals on there:okay, one two three and five years old, nice and elephant the room we are committed to helping you reach your goals. In order to ensure that you become the best person you can be consistently follow up. We we consistently follow up with you to make sure that your daily action steps are parallel with your goal to make sure that you’re held accountable to yourself in the area of self-development. Chuck. Can you read us from andrew carnegie one of the world to become successful by working at the age of 13 to support his family? The homeboy work 70 hours a week at the age of 13 to support his family.
What is he saying as I grow older I pay less attention to what men say:i just watch what they do so effective time management consist sub check. The priority list before you take breaks. Work on elephant in the room related work, a hundred percent of the time you’re at elephant in the room and drink open shop hours. You understand that’s for maintaining and making sure that we are actually doing what we’re supposed to do. Take care of a customer, but before after that’s for that growth, so you want to own your own franchise. I mean you do that before or after work. Okay now license requirements. Are you have to sign right now? I need to get you to run right down the date we have to sign it and I need you to present your license so get up right now. Hit pause on the podcast. Get up right now. Go talk to your direct manager. Your direct report and give them a copy of your license. Cuz I need you to do that, will take a photo that beast save it on your file. Chuck. Can you read us the the restrictions in the rules here, as relates to having a license? All grooming professionals must provide a copy of a valid barber or cosmetologist license. All licenses must be kept in good standing or be subject to any fines incurred. Grooming professionals will not be permitted to work on the floor without proof of your license. As of the date, the right of the writing of this business coach handbook, the elephant in the room, has never hired a cosmologist cosmologist study of the origin caught cosmologist evolution and eventual fate of the universe realize that I have my cosmetology license. I haven’t even have definitely with 10 being the highest in the following areas. So that way we can help you meant or you and help you get to become great at your job. Search up. The first area is what circle of service the next day is:what menu in the next 3 days, once. The next appearance dressing for success or to regress. Do it on the circle of service and just put them on? If you have, no, he never seen them in. You would probably want, if you don’t know, you’re a fake, he was probably wanting out even shadowing for a while. Then maybe it’s higher experience, I mean how experienced are your personal appearance? I would like to know how you would write your own personal appearance. Your timeliness rate yourself on a scale of 1 to 10, cutting and styling rate yourself on a scale of 1 to 10 and doing was job-related issues in a positive way for you to take a second to write down the areas that were. You must improve the areas you know where you must improve upon the most.
This is so big because if you don’t know what you need to improve on, who does right now ready to go through the position expectations. This is a huge thing for a lot of people have a job, but they don’t know what’s expected, and so until you know it’s kind of hard to hold you accountable for doing the job. If you don’t know what is expected, hey welcome back we’re talking about the assistant manager, it’s the job of the assistant manager, to aid the manager in the implementation of the elephant in the room systems on a daily basis being assigned assistant manager for open and closing duties, and your job is to greet clients with contagious enthusiasm. It’s your job to check-in and check-out people with contagious enthusiasm. You want to answer the questions they have with contagious enthusiasm at work, steve currington on the handbook edition of the elephant in the room, elephant room handbook. So it’s like a the drive time show meet the handbook of this. Isn’t the ideas to make it easier to get through the handbook so steve? You are not in any way involved in the ownership of elephant in the room, but you are a customer. I’ve had a haircut, and so when you go to other places where they do not greet you with contagious enthusiasm, how does that make? You feel not wanted unhappy? So everybody out there who’s reading this handbook in process of becoming a health in the room employee? Why should they greet people such as yourself with contagious enthusiasm, because I have money which I would like to spend it? That establishment into I would not be spending it there. If people didn’t treat me with contagious enthusiasm this just in so when no customers are calling or walking into the shop you want to tend to the daily tasks sheets down. The employees can never know things that you would ever do, but things that other employees might never do. If we don’t clarify, so you can’t leave the shop early. You can’t leave the shop during your shift without notifying the assistant manager or you’re on duty. You cannot use your personal smartphone during your shift. You cannot eat 12 week old yogurt at the store or meat that has been left out. 420 hours do major problem. The brighton me you can’t leave vegetable salad in the office refrigerator for three months. You cannot use your computer for personal use. Ever you can sit down. While on the store business coach floor, you cannot turn back to the front door. You can’t turn your back to sleep. Why is that not a good thing if you walk into the store again you’re, not a haircut owner you’re, a customer? It’s if you walk into a place and somebody is not faking that they don’t they don’t greet you how many seconds before you leave me. We are having minutes about 30, so I can sleep and no one greet you you’d leave in about 30 seconds.
If you weren’t created, maybe not 30, but how many? How long would be if I did stay longer than 30 I would not be happy because it’s just it just not common decent. You know you expect when you go into a place that there’s going to be someone that there is happy to see you and anybody. That’s ever been into any business or they haven’t been greeted knows exactly how customers board there’s a subway over there by the thrive offices, I’ve been to numerous occasions and I’ll ask be probably the front desk person, I guess the sandwich artist, which is a loose term, I guess but I’ll say hey how you doing you can’t do that elephant in the room, 5, more sandwiches. That would cause you to be fired. Now:grooming, professional, this. What you got to do you have a positive, enthusiastic, energetic, give me the tour guide for clients. You got to educate and inform client. You got to do all of the services you got to know all the scripts, all the products and services and priority list you be a team player and you’ve got to be well-groomed. Now here’s the deal you’re going to be going out to the elephant, the room, diversity, training on an ongoing basis, forever young steve you seen as to what we’ve been use:every single friday, ucs trading, our team, and why? Even though you’re not a member of the ownership team, you are a customer. You are a friend you’re, a colleague. Why do we have trains every single week, elephant the room, because training is a process not in a bit, because you constantly need to train there’s things that happened, things to change theirs processes and systems that are improved upon, that everyone needs to know yes, and if you are a person that wants to get better than you should really love to get training and now we’re talking about the opening and the closing it checklist. So this is the team priority list. Man is the job of the manager to make sure that the implementation bealls in the room systems occur on a daily basis. The business coach manager is responsible for opening closing products stocking etc manager. Bonuses are based upon membership sales and product sales, they’re, not based upon the hours you work. Yes, you have an hourly basis, but steve. Why do we pay our manager so well with those? What does membership bonuses? Why it’s a performance-based pay system which works in every single company that I’ve ever been involved in ps?
What I heard out of you I paid the same amount of money, because I just think of everybody got paid the same amount of money, then I will be all of the same I’ll be there. I want to be paid all the same, performing at a higher membership rate and selling more product than the store at in downtown. They should get paid more because he’s making more. Let me have a higher key, so you can know how to get promoted. Now we have a torque chart. You can get this right now. This is the time right now. I want you to go if you’re listening right now and you work at elephant. Remember you want to you need to now go get the org chart from your manager need to have it in front of you get the org chart. I! Need you to have that in front of you I’m going to I’m going to open the room, we promote the diligent diligent to get their jobs done consistently, with a spirit of excellence and attention to detail. Consider longevity of employment when considering whether to promote someone or not do this 5 years from now, when we have your 50 locations all over the world. Are you might be listening to us tomorrow, but the point is I’ll. Tell you what all the managers that we have a jason is now are super manager, and you know why he’s the super? Why is the manager of the managers that he is super because he did a good job as a business coach and you don’t like daisy? Is a manager, I wendy’s, a manager? Do you know why dan is a manager because they do a good job, and so, if you don’t need to be managed, then you get to be promoted to become a manager note only franchise owners, managers and lee grooming professionals are allowed to train mentor or coach team members. We want everyone to be trained to the highest services tire service standards possible and only our best people should be training, others scale. Oh, this is a hot one. Now the pay scale could be addressed in your org chart. So I want you to look at that. Org chart right now. Mister new potential employee and ask yourself:does that make sense if it doesn’t make sense, want you to go talk to a manager right now. It’s work it out. Let’s have a copacetic agreement, let’s have a meeting of the minds, and now we talk about login or hours. You can’t login more than 30 minutes before the storm opens. Unless for a meeting, and you can’t you can’t log out more than 30 minutes after the store closes, you’ll be compensated for meetings that are mandatory, and if the meetings are voluntary, like you want to get together and hang out, then you won’t be compensated and we used to have a thing about 4 years ago that employees have had these meetings where they would get together. Have a very nice panera, bread breakfast quiche, just adult the finest account rements, the finest the finest of gluten there but good for me, but it tastes right, toe and then are they returning a receipt to me for these very elaborate cinnamon rolls and very elaborate bagels. You know the ones with the cinnamon on it.
You know we can’t have a meeting without eating and then I said:hey i, don’t recall, asking you guys to meet tonight. I. Furthermore, don’t recall asking you order these. This is just great food, so he’s a good guy. I’ll reimburse you one time, but that’s the last time you feeling pay scale again talk to your manager about this. The tip policy I’m not going to spend a whole lot of time. Getting into this with you, but I’ll make sure you get this. All of your tips must be added to your paycheck to the proper taxable amounts will be withheld and paid to our friends. The government, you think, there’s a lot of people that don’t want to have jobs at all, and so they get to collect welfare they get to have. We have libraries, we have roads. We have all these things to the first, not to discourage you, but the first, probably third of your day is deducted taxation. You know that don’t support the fine country that we live in and so you, even if even if it’s on a credit card, we’re going to make sure that that goes on to your check and it’s deducted. So that way you never owe back. Taxes I never owe back taxes, I love to pay uncle sam next next, next, next to the clarifier, all cash tips must go to the front desk and are to be recorded on a tip sheet. However, however, steve steve, we are a cash free shop. However, we are a cash, the free, no cash on me when we used to take cash and you’ve known me, since we quit taking cash. Oh yeah, can you tell me why you think as a outsider? Why? Because you are a business owner. Why do you feel like we don’t take cash anymore? Will probably no one who is listening to this because they’re awesome. We have the only the best people list out of this, but other people, audio edition of a handbook. Take cash isn’t theirs, and you know what’s interesting is the people that don’t work it off in the room anymore, but that I caught on camera? They were actually taking the cash and they must have been confused. They were taking some of the business coach cash put in their pocket. Oh man that got confused. Sometimes you have different cash in your pocket and soon, as you can, which one’s yours and which one’s the companies are responsible for maintaining the working order of all of your equipment and your actual workstation you be charged a hundred percent of replacement cost for all equipment that disappears or is reported as missing you’ll be charged a hundred percent, the replacement cost for all equipment that is damaged due to carelessness or accidental breakage.
An accident i, just sometimes seems like just played against the wall and I hate this equipment and sometimes, and when you do that, you get to pay for it. Sometimes, when I look at the mirror and I thought the store, i, think of myself, I just want to will be clear. If you do that, you will pay for the mirror right now. Cynthia, who works with us she’s, never been charged for broken equipment and she’s been with us for 3 years. I take the high road and that, if you made a mistake, like I made a mistake who hasn’t made a mistake, I made a mistake but you’re saying that you would not ever do this, but other people. If a person breaks a ton of tools, they’re, probably a tool I notify that person. If you damage your lightsaber, you will have to repair it yourself, expensive in rumor. Has it that the cost has gone up again, I mean think again of the full of the part. You can’t get it stop. Now, it’s like becoming more valuable in there. Just i, don’t know if your bicycle on work-related bike trip, you are 100% responsible for the repair fees paid to the bike shop. On bike we had to downtown elephant room person back into. He would ride your bike to work in one day after work to ride my bike, home and they’re. Building on the bike. You know the ride the bike, and then they they hit a curb or broke the bike somehow and they came back and they said had damage my work vehicle you know, could I know when I can reimburse you okay. So every time of service is performed by service provider. This form is used to track of the service. The service provider, the guests and products. Note include the name, haircut, notes and add ons clients contacting employees policy, you can’t text or email the clients. You can’t use it. Nothing. You would want to do this for various reasons, but if you work it off in the room, you can’t email or text our client. Every booking needs to go through our website or call center orrin house booking center, because this ensures proper booking. This is employee. This is big. This is big. Somebody here needs to hear this employee proper conduct, an interaction policy are not allowed to date. Fellow employees yeah, but I just was at work. The other day and I was saying to myself as a business coach. I think you know. If, if, if you was going to eat, cuz I was thinking. Maybe it’s someone like you with someone like me, but these are the week. If you would, you know what I’m saying, if you would i, don’t know what you mean and I don’t know I and I and I wasn’t saying, but I was just saying like i, just I seem to like a slip and fail and I fell. I fell into you and I just was leaning on you and I was saying to myself like i, just love that embraced.
Did you know that it breaks cuz I’m, not saying that I love that a break I’m, just saying? If you what happens if I’m just told you I’ve been running elephant room now for over five six years now and I’ve seen a female and employ you know what they did, they say:hit the male employee on the butt with a towel and I didn’t see. I couldn’t watch the video every single second every day. Next thing I know he hits her on the butt with the town. Next thing I know in this is over. Of time she hits him on the butt. With the next thing you know he decides. I’m going to do it like the reach move, I’m going to reach. Is it oh? No, that’s not what I said, or did you just touch me so I would just say this. I would just encourage you to keep your hands to yourself. Don’t touch fellow employees, even the other fellows or girls are not allowed to date. Client’s employee out there and you say, I really want to date. This client and he’s married there’s all sorts of president to believe that that’s not a move and I had to fire some people for trying that move. Oddly enough, employees are not allowed to create with each other during working hours and I can say. It’s only happened. One time that I know of you go through the business coach office and you say I’m looking I remember this I have left my briefcase upstairs I need to go, get it and is after it’s after hours or during work out there to find my briefcase, and it’s like. If I wanted to take my briefcase and stuff it with briefs that work being bored, I could have done it because I discovered a horizontal and interaction, and that’s not what I want to discover there on my upstairs office, terry i, just don’t want to see that kind of networking that kind of procreation to do you want to procreate, don’t do it with fellow employees and don’t do it at the office how to handle. If somebody contact you personally to schedule a book, that’s a question. People ask:what is the customer called me directly? What do I do? I just happened today was actually two days ago. A darlin who works in an office did awesome job. We had a former client who reached out to him directly and said:could you help me on a project? Know I’ve told the client hate that site. You know how we do that we help. You is your pay. Us customer decided i, don’t like that rules over each other darling directly, and he did the right thing. He put it off the email of the interaction and I dealt with it. So this, what you want to say you don’t part of the benefit of working here-is that I don’t have to book our own appointment.
We can we visit that we don’t have to book our appointments right because of that to give you the best service possible. Please call the main number and they will get your schedule. Employment policies, sick days and time off. Our goal is to make sure that we can offer both employees and customers alike a stable and dependable men’s lounge environment in order to provide a stand of the following time off. Employee time-off employees are allowed at 7 on paid vacation days per year requested this a request time off step. If you want to request time off step. These are the request time:off. 5, easy, steps, step number 1, c., steve, one, step number one. As an employee, you must submit your time off request form to your direct manager, yet that will fellow co-worker they was supposed to give it to you and all the sudden, all the thunder, the miscommunication know you got to get directly to your direct manager said that is. Your manager must sign off on your request, acknowledging that you requested time off has been received step 3. Your manager will then respond to your time off, request within 7 days, not 7 seconds or 7 minutes, but said when 7 is time to inform you as to whether or not you requested time off was granted or not okay, because you are running a business when people typically they get this twisted, they just don’t do it. They just say I was confused. Where do you see a lot of employees, not our people at the person? Listen to this handbook! Well, you know they’ll say hate. You remember, I’m off next wednesday through friday, remember I’m off next wednesday right, no i, don’t remember, because I didn’t get a time-off request from you. I didn’t sign off on that request and I didn’t respond within 7 days. It was approved, okay., the manager approves, it makes a copy of them, makes a copy for employee file, then stop by the manager returns the approved form and returns it to the employee, rights of man returns the approved warm and then returns it to the employee. Why. Don’t we return it to the employed so that we know-and you know that it has happened all right. If you requested time off with less than 6 weeks notice, she must notify your manager before or after the shift. Employees may not take both the day before the holiday and the day after the holiday off to simultaneously as much as it pains me to put this in an actual handbook and then also record an audio. This is a big deal, so you can’t say I’m taking the day off before thanksgiving and the day after I think I’m sick I forgot go off at it even get to eat turkey day after thanksgiving me. I just hit the business coach thing. So that’s a no right to tell you to call your manager 24 hours prior to your scheduled start time will result in an unexcused absence regardless.
If a doctor’s note is present or not, managers right and assistant managers are expected to not take extended vacations during the holidays picture has to be there to run the shop. You can’t just take two weeks off. Employees must have a doctor’s note for sick days off if you’re so sick. If you have to go to the doctor, I get it I can’t even talk. I just got buried if you can barely just barely get it out. If you’re doing that, then it’s okay, you just go, get a doctor’s note. Cuz I will call and say I’m at the doctor’s office and I just I just feel terrible. I hate drugs remote to make sure that you turn in a doctor’s note, send a text. A text message to manager is not an acceptable form of communication is not acceptable means of communication. You must speak with your manager over this is huge scheduling, indicate can’t communicate policy. You required to be at work punched in and ready to see customers 15 minutes before the start of your scheduled shift. You’ll be considered late. If you punch in after your scheduled start time, makeup and hair must be done before you clock in now, steve. Why would anybody? Why would any company such an elephant in the room make the people that the tyranny of having to be actually ready to go before you start your shift? Will you know if she worked at quiktrip and the store open at 6, and you got there at 6 and had to turn on the register and fix your hair and put your cutie shirt on that one work with it and you weren’t expected to be ready to work when you shift starts not 10 minutes. After not doing your makeup. Do your hair and you should be presentable and ready to work in your uniform. You couldn’t figure out how to be there on time and as they were firing you they would say it will be paid for the assigned 15-minute breaks employees clock out during lunch. It will not be paid to go to lunch. Breaks employees who work at 5 hour shift or less will be given a break. Employees who work 5 to 6 hours, she’ll be assigned a 15 minute break employees who work 6 to 7 hours, shelby inside a 45 minute break and boys. You work open to close shelby, a side of 45 minute lunch break and a 15 minute break the assistant manager or manager on duty free chill out in the room location, shallow sign the break x coordinator aka, the assistant manager for each elephant in this is big. This is biggby system business coach manager or the manager steve. The assistant manager, not not just anybody, but this is the manager or the manager of each elephant in the room. Location, shall I sign and stagger lunch time lunch at same time. We do this at my company. You know you can’t all go to lunch once and then there was nobody there to cut their employees, just wanna have lunch.
Together we don’t want to cut no hair because we can we draw the water. Have lunch, not you other people, I was singing along quite like we want just want to have lunch. We just we just bought a we just what I have to be able to give you a lunch break at an ideal time whenever possible, based on our client volume, we will give our best effort to give you a lunch between the hours of 11 a.M. And 3 p.M. However, however, arise where we could get an influx of clients. We will at time need to push your lunch break outside that window. Thank you for understanding and your cooperation. Here’s the deal I want you to understand this mystery elephant, room, new new team member. This so far is almost an hour and 30 minutes, audio, recording of his hand book, and you know what I have to continue, because you have to initial every single paid. If you do not attend, if you don’t understand, what’s going to happen, is it every time you do it you got to do it? Do it to you, satisfied I’m, satisfied, you got to make sure you do it in the initial repaid I got to make sure you actually did. This managers and assistant managers cannot leave during normal, open a store hours unless there is an ass another. A manager present managers and assistant managers can break for a 10-minute personal break throughout the day as needed. The assumptions that elephant in the room can trust the judgment manager not to leave their post during the workday unless they truly have a pressing need management will determine, on a case-by-case basis, any absence that would be considered an emergency and not require the 24-hour advance call to the manager employee on time. Late policy arrival you want to arrive fully dressed. You want to arrive 15 minutes before your shift, that’s considered on time, so arrival arriving at work arriving at work, 15 minutes before your shift is considered on time, employee discount programs, male elephant, the room employees can get their haircut for 70% off the normal pricing and the haircuts must be scheduled to the call. So you know why, because I want you looking good babies seriously, don’t don’t use that voice, stop saying, ok final move on cell phones, smartphones, old, rotary, dial, phones or phones. Many times must not be brought to the elephant by grooming professionals, an outbreak of rotary dial,. Sorry I had to bring the most part 1 ft long shoulder. Cuz I got that thing on the back of the phone that don’t make, so we can hold it up their phones ringing all the time, but we grandma take this case of an emergency. You can always be reached through the store manager.
Okay could take you out all right yeah. It is therefore company policy that an employee detected to have alcohol or illegal drugs in his or her system or possession of using selling trading or offering for sale. I don’t take my just sell them at work and I can’t do that. I can’t do that. Hit me walgreens at work. No drugs, no alcohol during work hours, any employer does that will be subject to disciplinary action, including discharge company-sponsored, which may include the service of alcoholic beverages are not included in this provision. You see. Description should be also exercised by the employee to avoid overindulging of the consumption of alcohol substance, abuse includes possession use, purchase or sale of drugs or alcohol on premises, including parking lots can’t even do it in the parking lot to drug and alcohol testing at a laboratory chosen by the company for the following reasons. If you were observed to have alcohol or drug abuse during work hours on company premises, apparent physical state of impairment, incoherent mental state babbling about flat earth series, 1 gauging unsanctioned finger paintings, while using someone else’s fingers. Let me hold your hand I’m going to put this pain on your head and working flat earth, you so other actions that provide reasonable cause to believe that the employee may be under the influence. The employee has an ankle bracelet that keeps vibrating while they are filling up their red solo cup of jamaican rum punch in the bathroom between haircuts, as required by any government programs such as the us department of transportation, in addition to testing for the purposes of all the elephant reserves the right to randomly test employees. Refusal to such testing was subjected employee to disappoint disciplinary action up to and including termination of employment steve. Can you read the anti-harassment with some real fire? Oh yeah, alright, so elephant in the room is a zero tolerance or has a zero tolerance for and therefore prohibits all forms of, illegal harassment of employees by manager still employed and employees of contractors and or visitor’s, including any demeaning, insulting, embarrassing or intimidating behavior directed at any employee because of their sex, ray age, nationality, religion or disability. For I couldn’t say you are so old i! Don’t want you dying on me as a business coach, but will you be quiet? I put you down for next week. Shafter. Are you going to go dying on me? First I couldn’t do that to write that wouldn’t be funny, because I’m getting out of each state I mean offended by the way I’m going to put you on the schedule here. I just want to know, can I count on you to be alive tomorrow for your shift. Don’t go. I mean your for your jello break. You get to go in 15 minutes for jello break hate to grow hair anymore. Can you cut it off? I was going to put I want you to know something. It’s your birthday coming up here and I wanted to get you a copy. The bible, because I wanted you to have stories written by people who were born. At the same time.
You were I actually watching tennis. This weekend, I thought of you and I went to the sporting good store and I took the tennis balls. I cut it in half and I put it at the bottom of this thing called a walker and you can use it while cutting hair. I’ll look. This product is 1999 the year you were. Can you see me steve seriously? Can you see me over here? Hey steve, i, wonder sometimes, could you what was it? What was we talking about steve? Okay? So we can you find sexual harassment claim in to find his unwelcome sexual advances, how you doing request for sexual favors and other verbal or physical conduct of a sexual nature win here’s. What I discover I won’t get too explicit on this, but I want you to look at all the hand book readers get this. There are people that this is a move. They do what they do. They go. How you doing how you? How are you? How was you do with how you doing how you doing I walked in, and you was always here and I’m like? Are you coming to work for me, cuz I know you is seem like you here when I got here, I just I’m just saying this, and then you start talking about your own, like kind of conquest this weekend, what they, what I was doing and are you curious about what I was saying, so it’s like any other verbal or physical conduct of a sexual nature when one submission to such conduct is made either explicitly implicitly a term or condition of an individual’s employment. So the reason why you got promoted into this spot is because we are having a relationship that would be not of it. I’ll tell you what I’d hate for you to get demoted I hate for you as a business coach to be promoted, but if you did, you couldn’t do that movie so then to submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual or three such conduct has the purpose or effect of substantially interfering with an individual’s work performance for creating an intimidating, hostile or offencive working environment. Sexual harassment can take two distinct forms:quid pro quo and hostile work environment pro quo harassment occurs when submission to sexual content is made a condition of employment or employment benefit. Hostile work environments occur when sexual conduct unreasonably interferes with employees, work, performance or created, intimidating, abusive or offencive work environment.
Sexual harassment includes verbal harassment. Such a derogatory comment has been such as assault impending or blocking movement, or any physical interference with normal work. Movement in visual harassment, such as derogatory posters, cartoon or so I can’t have any pictures of hot girls at myself in the room will take incidents of alleged sexual harassment. Investigation, appropriate correction. Ask if necessary so help me god reporting procedure any individual. My pictures who believes he believes it may be taking place while recording this handbook. Steve stop look at me that way. Not it directly affects that individual must report the circumstances as soon as possible. Steve stop looking any one of the following immediate supervisors. Are you saying I can get a raise if I look back at you? No! No! That is no no immediate supervisor human resource, administration office of the company or any person designated in the employee handbook as a contact person upon completion of any investigation, elephant room will take appropriate action s rite, aid aaa. This is hot, it’s not cuz. He said it’s like what like 200,000 I’m, going to look it up real quick here to do that and I’ll read it 2371 some of the handbook right now that are offended by your lack of knowledge of ada by 1% since 2000 according to the census and that’s exciting, because the city was named for a to read, the daughter of an early settler was incorporated. 1901 at 8 is now the home of east central university in his headquarters of the chickasaw, can I clarify that I think the van wyck is referring to the americans with disabilities act, disabilities, act or ada, and ensuring equal opportunity employment for qualified persons with disabilities. All employment, practices and activities are conducted on a non-discriminatory basis during procedures have been reviewed and provide persons with disabilities. Meaningful employment opportunities. Pre-employment inquiries are made only regarding an applicant ability to perform the essential duties of the position in the room will provide reasonable accommodation to the known disabilities. Of an employee of such a combination is required in order for the employee to perform the essential functions of the employee’s. Job and accommodation would not cause undue hardship. All employment desisted decisions are based on the mayor of the situation in accordance with define criteria, not the disability of the individual steve. Well, you know if I was blind and I needed to cut hair. That would be maybe not matching up with cutting hair. You might cut. Some I only see 2100 out of my right eye for you to say that right now, I will report that to a direct about your as soon as possible, I am a guy who can’t see so I can say that so qualified individuals with disabilities are entitled to equal pay and other forms of compensation, or changes and composition, as well as equal treatment in job assignment classification, organizational structures, position, descriptions and lines of progression. Leave of all types will be available to all employees on an equal basis. Here’s the deal this so far. This handbook is almost an hour and 40 minutes long, but we must continue because we wouldn’t want to have to start over i. Can you read the next part they’re also elephant? The room is also committed to not discriminate against any qualified, employee or applicant because they are related to associated with a person with a disability in the room will follow any state and local law that provides individuals with disabilities greater protection than a da.
Now now this policy is cesar exhaustive, nor exclusive. The room is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities, in accordance with the 88 and other applicable. That’s a good one, federal state and local laws requesting an accommodation. If an employee feels that they are need of accommodations, they should contact your immediate supervisor manager, human resource administrator officer owner of the company as a contact. That’s right now, I’m at the payroll deductions, following mandatory deductions when made from every federal income tax, social security. If I see an applicable city and state taxes, every employee must fill out and sign a federal withholding allowance certificate, irs form w-4 on or before his first day on the job. My love, what regulation anytime when his and her circumstances, change and change is good employees who paid no federal income tax for the preceding year and who expect to pay no income tax for the current year. They filled out exemption from withholding certificate, irs form, w-4 e, a hole with instructions on form w-4 regarding the propriety of claiming deductions and maybe a refer to the irs in certain circumstances. Yeah, that’s great I tried the other. Optional deductions include the portion of group health insurance not paid by the company, which is deducted from your payroll check. Other voluntary contribution, such as credit union and pension plans, are also deducted each pay. Any. Other deductions repair require your voluntary written in specific authorization. To do so, that’s good that are processed through elephant in the room are reported on your paycheck and taxes are deducted from these payments appropriately. These tips are considered part of your salary and support know that if you do report your tips, you will pay taxes. So then you won’t owe any taxes and it will help you qualify for a mortgage or hear people and they get they get their tips and they don’t report them and then they better ford never got them. You know what I’m going to do it now, but I’m going to college right now is not going to read the first part of acknowledgement. Sean then going to go to you. You read the second paragraph and then steve you read the third wechat. He have to up and we have to each other out.
Do the other person here we go. I have received back my copy of elephant in the room policies that outlines the policies understand information, since the information in these policies is subject to change a situation where it is understood that changes in the manual made super, singer, vice or eliminate one or more of the policy in these policies. These changes will be communicated to me by my supervisor or through i, accept responsibility for keeping me informed of these changes through my understanding that my appointment at elephant in the room policies is considered at will and may be terminated at any time. You said that will oh yeah I know I can be terminated at any time with or without cops. Only official executed, legal, binding contract of employment supersede employment-at-will, which I do not have know where you’re going to sign this party, but you’re play signature. You put your date, you need to please print, though please print that name now:steve confidentiality agreement, this confidentiality agreement-this is confidential-is made of active as one of the date set forth on the signature page your to buy in between elephant in the room, inc corporation elephant in the room and in the undersigned, probably aren’t known as the embroidery embroidery is or will be coming in employee of the elephant in the room, the employment. During the course of the employment, the employee receive certain confidential proprietary information related to the elephant in the room, its operations, the franchised elephant in the room, business, the elephant in the room business coach is an dordy proprietary message for establishing operating and promoting elephant in the room. Businesses elephant in the room is willing to proceed with you as long as he is willing to maintain the confidentiality of this proprietary information as follows:tell everyone at will employment consideration. This agreement does not affect him.
Please employment status as an at-will employee, meaning you know the room or the in may terminate the employment with elephant the room with or without causing any time except I would know about it. Employee acknowledges that the offer of employment or continued employment is adequate and sufficient consideration for the terms and conditions of this agreement. Employee further notice, you, your knowledge that he or she was advised prior to i, would know whether you were a he or a she or an undisclosed, I’m, the kind of guy that always knows that kind of fast. So you further acknowledge that he or she or him was advised prior to employment of the requirement to sign an agreement containing the term set forth is going to say you don’t know about this. Just now we can go now. You know about confidentiality, two things that matter, your man or woman or whatever. Now it’s time to read. The confidential information recognizes that much of the information provided to employees by the elephant in the room in the developed by the employed in the cost of the employment will it be confidential and proprietary from information of the elephant in the room. Confidential information constitute trade secrets of the elephant in the room and will remain, the sole and exclusive property of elephant in the room. What purposes of this agreement that confidential information includes but is not limited to all proprietary information concerning elephant in the room? Businesses? You know the license method, all the financial information of the elephant in the room or what’s franchises with any government regulatory agency, marketing methods, sales and promotion, methadol, non-public, statistical business coach information, the strategic plan that budgets and the projections for the elephant in the room, all information concerning negotiations of any kind conducted by the elephant in the room.
Why that, pending all completed on marketing research data in marketing plans, all information contained in the elephant in the room? All operations manual help you. This is a long one and any other manual, non-public region, information, internal list of franchisees and customers of the elephant. In the room, businesses and all other information may be considered, purchase a trade secret or proprietary and such confidential information, as maybe further develop from time to time by the elephant in the room. Say you please read segment, be please:okay, employee shall at all times during and after or wait did I skip one at all times, during and after the term of employment, keep secret and retain in the strictest confidence all confidential information and not use for personal gain or disclose the confidential information to anyone outside the elephant. The room, except for disclosure of information in the normal and proper performance of employees, duties and in accordance with the instructions by employees supervisor or with elephant in the room prior written consent, I’m not saying that most handbooks are insincere and that giving a people giving somebody a handbook and it takes 2 hours to get through this year. I’m, not saying that the troubadours I would just say most people probably have never read the handbook and let alone this much of it. I just want to take a pause and say we’re not there yet, but right now, I know that the whole australian accent is something you’re working on top:oh yeah, it was fun, but you’re dying, light mastered. It’s I want to give you the next really couple pair together to work on. So when we got ready. Okay he’s most probably deliver the elephant, the room, it’s on the expiration of or termination of employment for any reason whatsoever, I think I’m british. What anytime that elephant, the room so request, all memoranda, notes, records reports, manuals and other documents and all copies of them, constituting confidential information, otherwise relating any other than the rooms, businesses and play possess possess, is or controls do not either, during or after the term of employment use receipt to use any of the confidential information for employees own benefit for the benefit of a competitor or elephant in the room or any elephant the room business or to benefit any other person or entity in any business coach way adverse to the interest of elephant in the room, the room, the room, the room, the room or any elephant in the room. Business college entrance discoveries is it good, that is where it gets good weather.
The best grammar that yoda ever had to go to the room and considered part of the confidential information. Steve. Look this comes within the definition of a work. Made for hire under the us copyright act 1976 for 3 years before I was more material will be considered a work, made for, hire own by elephant in the room and elephant in the room will be deemed to be the author of such material. So you’re right it. While you work it to the extent that the invention cannot, for any reason, be considered. I work, made, for, hire employees here by on signs and transfers exclusively to leave the room. All employees right title interest:i did not the invention, including, but not limited to the claims to copyrights that and then to any derivative of moral rights. Heading back out to employees acknowledges that the elephant in the room will be free to utilize, the invention to its sole discretion, if requested by and if an elephant in the room employee will execute and it’s a it’s a new way to engage the reader so so cute and deliver to elephant in the room. All additional documents deemed necessary to vastu best to wrestle…., but i, would be all right title and interest in and to any such a pinch of dusty. Don’t want you to channel your inner redneck here, because this water heater do the redneck I personally cannot relate to what was said. Nor can I I would struggle to read it a handbook. This long I know most people have read all the handbooks at every job I’ve ever had, but we don’t. We want to make sure all they are both gone through this with your inner redneck I want to make sure I can understand what you’re saying okay I got it I might there’s no interference. Employees covered in grease that for. One year after completion expiration are in the termination, business coach employment, neither plane or any member of the boys meet at family show interfere with the business of elf in the room by interfering her, whether just dropped in her tempted, interfere with or disrupt their relationship, congrat contractual otherwise, between elf in the room and any of this existing a perspective. Franchisees customer suppliers, partners or joint venture division, diversion of employed employed in florida and agrees that for a. Of one year after inclusion, expiration or any other termination of employment may be the employee nor them any member of the employees are from family. So I can’t be your wife shall divert or temp to divert the employment of any employee, other or other representative of elephant in the room. Consult consultation or any position outside of elephant in the room by direct inducement is an injunction in the junction of tell you breach or breach of this agreement. That’s in the room I’ll be an authorized and entitled to seek for a minute card of of competent jurisdiction. Jurisdiction is all I can say at a preliminary and then permanent injunction relief, in addition to any other rights or remedies to which you may be entitled miscellaneous on waverly by employee or the elephant in the room of a breach or provision of this construed as a waiver waiver agreement of elephant to employ an elephant room relating to the matters set forth herein, it may not be changed.
Turn my moto pardes elephant in the room at all or part of this agreement in the right switching dinner and to hit a hair under the consent of the invoice and I’ll. Look here stay there is a out there. All mine this year. Agreement shall not be assignable by employee, its prevailing party in any suit, or action rising out of related disagreement. We entitled to recover from the other party’s attorney fees that I listen expenses and mount that the court determines, who we have a court terms that it’s at a pellet. That’s why I knew that other way too far to go to apple store to get it well by and construed under the law. The state of oklahoma usa-okay, not another state you can say, is like cons trudy. It cannot become sturdy. Okay, the invalidity or unenforceability. Have any provision of this agreement shall in no way affect the validity or enforceability of any other birds? I mean I should tell you was, and now we’re moving on to eight rement for good consideration as an adjustment for the elephant in the room llc to employ the undersigned employer by agrees not to directly or indirectly compete with the businesses of the company and its successors and assigns during the period of unemployment and for a. Of 2 years following the termination of employment and, notwithstanding with the cause or reason, with termination accordance with the law. You are free to pursue employment opportunities in the slide here, styling in the hair, cutting businesses after completing your education, employment in the room, but something’s not, but you may not solicit customers from the off in the room, llc shall mayor main reliance of this agreement, provide employee access to trade secrets, customers and other confidential data, and goodwill agrees to retain information as confidential and not to use that information on the pain ever bring it up or her own behalf or disclose same a third party parties have to sign this agreement effective. As of this day, sign right. There cuz a blank spot super serious, but it’s long as a business coach. That’s a lot of stuff around emily, brittain, name, title signature and play elephant in the room manager, right name, title name of manager for the love of all that is holy and well and true, we’ve completed this work. We believe this this handbook, but I almost part of me, says i, don’t want to be that part of me says if we can have this much fun just going to the handbook. What kind of memories could we have to get an interview during to say, in all sincerity, welcome on board? Let’s get done with the paperwork and, let’s start get some money. That’s right., he, further reduce 3 to 1 and 2