How to Retain Quality Staff

Show Notes

Do you have a hard time retaining high quality staff? Learn the proven steps for retaining and inspiring high quality people within your business. Business coach Clay Clark gives the specific things you must do to keep A-players.

Step 48 – Retaining Quality Staff

    1. The most important asset that you have a human is time.
    2. The most important assets in your business are culture and people .
    3. Create an Organizational Chart
    4. Create Clear Expectations
    5. Provide Weekly / Scheduled On-Going Mentorship and Training
    6. Provide Merit-Based Pay
    7. Fire Idiots
    8. Be a Leader That People Actually Enjoy Working For
    9. NOTABLE QUOTABLE – “Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.” – Harvey Mackay
    10. NOTABLE QUOTABLE – “Data developed in a study for the U.S. Office of Consumer Affairs suggest that satisfied customers for consumer services in their survey were likely to tell five people. On the other hand, dissatisfied customers were likely to tell eleven other people.” – The Service Profit Chain – James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger
  • 11 Attributes of a Successful Leader


    1. Attribute #1 – Unwavering courage based upon knowledge of self, and of one’s occupation. No follower wishes to be dominated by a leader who lacks self-confidence and courage. No intelligent follower will be dominated by such a leader very long.
    2. Attribute #2 – Self control. The man, who can’t control himself, can never control others. Self control sets a mighty example for one’s followers, which the more intelligent will emulate.
    3. Attribute #3 – A keen sense of justice. Without a sense of fairness and justice no leader can command and retain the respect of his followers.
    4. Attribute #4 – Definiteness of decision. The man who wavers in his decisions shows that he is not sure of himself. He can’t lead others successfully.
    5. Attribute #5 – Definiteness of plans. The successful leaders must plan his work, and work his plan. A leader who moves by guesswork, without practical, definite plans, is comparable to ship without a rudder. Sooner or later he will land on the rocks.
    6. Attribute #6 – The habit of doing more than paid for. One of the penalties of leadership is the necessity of willingness, upon the part of the leader, to do more than he requires of his followers.
    7. Attribute #7 – A pleasing personality. No slovenly, careless person can become a successful leader. Leadership calls for respect. Followers will not respect a leader who does not grade high on all of the factors of a pleasing personality.
    8. Attribute #8 – Sympathy and Understanding. The successful leader must be in sympathy with his followers. Moreover, he must understand them and their problems.
    9. Attribute #9 – Mastery of detail. Successful leadership calls for mastery of details of the leader’s position.
    10. Attribute #10 – Willingness to assume full responsibility. The successful leader must be willing to assume responsibility for the mistakes and the shortcomings of his followers. If he tries to shift this responsibility, he will not remain the leader. If one of his followers makes a mistake, and shows himself incompetent, the leader must consider it is he who failed.
    11. Attribute #11 – Cooperation. The successful leader must understand, and apply the principle of cooperative effort and be able to induce his followers to do the same. Leadership calls for power, and power calls for cooperation.
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Audio Transcription

Want to attend the legendary thrive time show business conferences for free, subscribe on itunes leave. It objected review and send his confirmation at info at thrivetime show.Com to claim your tickets want to live in a van down by the river, come by and see us at our riverwalk offices and will be able to make your dreams come. True alright thrive nation, welcome back to the podcast edition the radio broadcast edition to thrive time, business coach programmer. We teach you specifically the super moves that you can use to grow. A successful company and I have built 13 multimillion-dollar businesses are working on number 14 15 right now, and I can tell you this that the most important asset that you have as a human I want to put this on the show notes. This is a powerful thought. The most important asset that you have is a human is your time, but you can always make more money, but you can’t make more time. We got that same page. We got those kind of profile, the most important asset for your businessthose people, walk out of your business everyday check out the most important assets that your business haves has. They walked out of the business everyday and you hope they come back the most important assets that your company has the part the competition can’t beat.

Is your culture and your people herb keller of southwest airlines says it’s like a spiritual infusion within a business conferences they can buy your planes, they can buy the same marketing materials. They can even go higher. You know similar employees, but they can’t they can’t take the culture that the people create right. So this is the thing. This is the thing if you want to keep high quality people. These are the steps for keeping high quality people and I’m going to go fast, cuz, there’s a lot of them that you need to drop down. Okay, so here we go. We have moved everyone you have to have an organizational chart got to have it. People need to know where they fit into the organization now you’re starting a business. It becomes less important when you’re starting to just need to sell something which we teach at our business conferences and greg. You need to sell something into accounting and install the product, but as you get older, it’s going to be on 95 employees. You have to have an organizational chart in your business. Coach can help you create one of clear expectations have to know what they need to do a lot of times. People say well, so I need to spend to hire someone to write job descriptions now takes to get it done, but you do need to be clear about what they need to get done. So you can’t assign action items via email at a vague way and then be violently frustrated when people do not execute jump. You price it all the time, coaching clients where somebody will assign homework for their team in a very big way and express great frustration that the person was not able to knock out the task for two very vague who it is. They say you know you guys get this done or bobby and rachel get this done or you you know. Where have the team work on this, and then nobody doesn’t know the next moves?

You have to provide weekly, scheduled ongoing training and mentorship marshall. Why do you have to have weekly ongoing training to run a successful company in to keep great people, because you have to commit to the growth mindset constantly improving this constant creation of redundancy of within the business? You got to schedule this, because otherwise it just doesn’t happen. Something other more pressing will come up embrace the process. The word kies on meads continual improvements. You’ve got to do it to provide merit-based pay if people don’t make more if they work them or they’re, not going to be motivated to do it long term, but you have to do, is constantly identify ways that you can provide people with bonuses, carrots things to strive for in order to grow the past, and you want those that does metric to be tied to what helps the business grow right. So, like marshall asain, another episode of your sales person, how many calls did you make like that’s a metric that we can use to measure to see how we’re going to grill idiot go to keep great people? You have to fire the idiots marshall?

Why do you have to fire them all rides great people don’t want to work with idiots fire on get him out. That is as simple as just fire them. So great great culture will drive great numbers. Great numbers do not drive a great culture. That’s why I hate starting a business card is because the good business conferences employee, the great employee, who was thinking about coming to work for you. They say how many people work for you, and then you say it’s just me and then they have to be a little crazy to say yes, so typical, you end up surrounding yourself with a bunch of morons when you start a business, because the only people crazy enough to come start the business with you are typically crazy there, but nothing to lose as you grow. The business still start to attract more and more emotionally and mentally stable people. Harvey hockey the best selling author, the renowned sales trainer-he says employee loyalty begins with employer loyalty. Your employees should not know your employees should know your employees should know that if they do the job they were hired to do with a reasonable amount of confidence and efficiency. You will support them. Another example would be if you read the book called the service profit chain. They found that happy employees it turns out. Marshall tend to deliver great service and upset employees tend to deliver bad service.

Marshall marshall think about that happy employees delivered great service. This is this is this is nothing groundbreaking, but it is profound because you’re not firing the idiots okay, and so when a guy kawasaki of apple of apple computer reset a players only want to work with a players, but be players want to work with cd players and see players want to work a d players and d players all the way on down to z players. Pretty soon you got this big bozo explosion happening in your business, so you’re going to grow a successful business. Is you have to retain great people and nobody who has a sound mind on his a great person will work for somebody who’s incompetent. So it’s not about employer bashing, but if you’re incompetent people are not going to stick around so I’m going to read off napoleon hill’s 11 attributes of a successful leader as the real off each one, eric chapel service are color commentator to break down what this means in terms of real application number one every leader has to have. If you want to keep great people, you must have unwavering courage based upon knowledge of oneself and of your occupation. No intelligent business conferences follower will be dominated by such as we’re going to be. No intelligent. Follower will be dominated by an incompetent person, very long break it down. If you got have the courage to leave yourself in the right way right before anybody is going to follow you, so you got to be able to leave yourself and make the right choices and be courageous.

As far as that goes number to self control, the man who can’t control himself can never control others. Self-control set the mighty example for one’s followers, which the more intelligent people will emulate. I mean how much break time does that need really I like self-control. If you can’t control yourself, you’re not going to be able to control your schedule, you’re not going to be anybody else when I think about saying no, no one wants to work for mr. Feels a lot mister pa, if it’s your anger or you’re, a glutton or whatever to it, control myself. So I’ve seen this at least in my personal coaching, clients have worked in the past 5 years. I’ve seen in office affairs right destroy no fewer than a dozen marriage. Isn’t companies right straight business conferences ticket to the pour house right there have you ever worked as a creeper who touches everybody, not bad, but I mean yeah. There’s some people I’m just meeting with bar after work. Right. That does not work. You. Remember three marshall a keen sense of justice without a sense of fairness and justice their leader can command retain the respect of his fault. You got to hold people accountable. You got to hold him accountable, fairly cuz. If you are an unjust and unfair leader than nobody wants to follow that first decision, the man who waivers in his decisions shows that he is not sure of himself and he can’t lead others successfully attribute, make the plan and then work.

The plan right answer for number 6 going to do more than paid for one of the penalties of leadership is the necessity chop of the willingness up on the leader to do more than he requires of his followers. This is like the moral authority right like people when they see that you’re, the business owner you’re the leader that you’re working hard that you’re getting stuff done. Just now actually going to want to fall into that negative careless person can become a successful leader number eight sympathy and understanding the successful leader must be in sympathy with his followers. Moreover, he must understand them and their problem attribute number 9 mastery of detail. Successful leadership calls for the mastery of the details of one’s position and willingness to assume the full responsibility. Marshall. The successful leader must be willing to assume responsibility for the mistakes and shortcomings up his followers marshall. What does that mean? You got to be able to take all of the business conferences successes. Give it to the individuals that created in your business, and you have to take responsibility for their shortcomings, must understand, apply to principal of cooperative effort and be able to induce his followers to do. The same leadership calls for power. Powell leadership. Calls for power and power calls for cooperation to cooperate with you and that’s why you keep quality people


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