The Power of Checklist Driven Systems | The Foundations of Building Repeatable Processes (Part 2)

Show Notes

If you are trying to duplicate yourself as scale your business then you have to listen in as Clay Clark teaches you the power and the necessity of checklists on this Thrivetime Show episode.

  • NOTABLE QUOTABLE – “(Without a checklist) the volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Knowledge has both saved us and burdened us.” -Atul Gawande (The bestselling author of The Checklist Manifesto, a surgeon and a professor in the Department of Health Policy and Management at the Harvard T.H. Chan School of Public Health)

 

  1. NOTABLE QUOTABLE – “We don’t like checklists. They can be painstaking. They’re not much fun. But I don’t think the issue here is mere laziness. There’s something deeper, more visceral going on when people walk away not only from saving lives but from making money. It somehow feels beneath us to use a checklist, an embarrassment. It runs counter to deeply held beliefs about how the truly great among us—those we aspire to be—handle situations of high stakes and complexity. The truly great are daring. They improvise. They do not have protocols and checklists. Maybe our idea of heroism needs updating.” -Atul Gawande (The bestselling author of The Checklist Manifesto, a surgeon and a professor of surgery at Harvard Medical School)
  2. DEFINITION MAGICIAN – Visceral – relating to deep inward feelings rather than to the intellect.
Business Coach | Ask Clay & Z Anything

Audio Transcription

Alright, Thrive Nation, welcome back to the affordable business coach thrive time show on your radio and on today show were talking about how to build systems in specifically right now we’re talking about the volume and complexity of what we now know has exceeded our individual ability to deliver its benefits correctly, get if you’re looking for the today’s podcast, we are tiling this podcast, the volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly. I’m going to give you today, my wife calls me up and it if we’re going on a trip here, we’re going actually at today the 25th we’re going tomorrow and I have got myself to an emotional state. I’ve got myself. I’ve got myself to a level when I’m prepared to travel to florida enter, really really have a good time. You look like you, have a new column about you. I was going to say something right did i. Tell you how I’m doing I want to know is I’m going to bring my backpack and in my backpack I’m, going to bring whatever fits in my backpack, so I’ve got shorts.

It I’ve got two three pairs of boxers:three socks:the shoes I’m wearing my wallet and I’m, going to bring my soup in my super highlighter in a book and that’s it and I’m going to go with the exclusive mission to make my wife and my kids have so much fun. There brains can’t handle it, so they can remove all the memories from their brand of me affordable business coaching traveling, while working, but when I travel, while working. It’s like I’m bringing part of nasa with me, I’ve got to laptop everything. I got a backup. I’ve got bowling ball back up a chargers, backup everything books with me:cuz I’m speaking I got back up projection screen that I bought backups, but when I’m traveling with my family I want to be mentally present. My family., have you been on fox, news and I said I said no, no! No! Through the head. Why it says passenger dead blood everywhere after engine explodes forces landing in then yesterday she says:hey. Did you catch the news story and I said what news story and she says:oh the one where it’s like the the one where it’s at I guess, there’s somebody who’s fighting with somebody else on the plane or something I said no I did not long story short she’s telling me these stories. I would know you can’t you can’t work me up and I know she wasn’t trying to be i. Don’t want to hear about affordable business coaching airplane violence stories, while I’m in the air, but this is what I know is true stuff. Here the probability of you getting into a car accident is dramatically higher than you getting into a commercial airline accident very true and I’m, going to tell you why?

It’s because there are checklist, there are procedures. There are faa guidelines, it is a big deal to get a massive multi-ton piece of aluminum into the air and I’m telling you what they have all these regulations. All these systems in place in a lot of people out there are allowed to drive a car without a fully functional mind. Today, I was driving to affordable business coaching work and I saw somebody doing this. It was like they’re not present at all, while driving right, and so they are on 169th. The creek in this person literally stops in the middle of the road news that isn’t that so there’s an area where it where it’s like they have the concrete barricades and there’s one little gap police use to hop on hulu on the creek, just like at 5:30 in the morning and I’m, just like I drive, slow and I’m a terrible driver, somebody driving slow kind of the shoulder, but that were that right there, because they can’t see if another cars come into right.

They punched it and luckily there’s nobody right there been thinking. I could have been terrible right and all I’m saying is that I know that statistically, it’s less probable for a commercial jet to crash, which is why I feel safer to spite of the recent. In spite of the recent news stories right business, though I feel in a small business, I feel almost zero security with most small businesses, zero confidence that most small businesses will deliver what they say, they’re going to do, because most business owners have all of the specific knowledge that the company must have to deliver the product or services trapped inside the mind of one affordable business coaching individual member of the team. I told her one day. This is the guy. Is the best-selling author of the checklist manifesto, a surgeon in a professor in the department of health policy and management at harvard he is a notable quotable forest from page 63 of the start here book. If it’s the amazon best-selling book that all the listeners can download you, you can download right now for free, just go to thrive time show.Com, you can download the start here book right there on the homepage. Thrive time should I come. It says without a check list. The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly safely or reliably. Knowledge has both saved us and burdened us. A lot of business owners are saying it’s really hard for me to document our systems, because every customer, but the problem is if you keep saying that your business will never scale. You got to eventually embrace this affordable business coaching idea that everything worth doing is repeating.

So one thing on this that I’ve seen working with some of the clients is that a lot of times they’ve been burned by bad employees in the past and so they’re scared to give up the secret their tricks of the trade and the goal here is to systemize all this stuff, including, if you listen to it couple seconds ago, we were talking about how you have to always be recruiting so that at any point somebody starts putting you in one of those weird spots. You can punt them as soon as possible and use the systems and processes to train somebody quickly back into their spot. If you think about a company like outback or a company like olive garden I’m recently I took my daughter to olive garden. She was turning 13, so I took her with all her affordable business coaching friends for her birthday and I’m walking by the bathroom and take that kind of have that that kick a door. Where does one door? You walk in as a waitress and when you walk out of the waitress right, you walk in as a waiter when you walk out of the traffic flow. Long story short one of the waitresses kicks open the doors. I got a glance into the kitchen, most of the people that were making the italian food hispanic weird, and so this is not a political agenda to businesses and observations. When I worked at applebee’s, almost the entire kitchen staff was hispanic.

So if you got a system, so well documented that you can teach how to make grandmother’s recipe for making italian food and meatballs are possible to be made by a somebody who’s who is hispanic, who doesn’t even speak. English, that’s the kind of system. Do you want to have in place right temple now what you built those systems chop, the way you keep people from screwing you? Is you really don’t, because the people that would screw you don’t have the diligence in the character needed to execute the systems you see it’s not about. It said that you do need to make the systems yes, but even a very, very nefarious person usually can’t execute a proven system very long, because consistency and diligence is a marker of a man or woman into affordable business coaching consistency. The ability to be consistent and diligent is a marker of high character. People, which is what business owners have to do every single day, that you have a choice of these people, don’t write, and so are they still. Your systems are almost always going to implode. I see it all the time, almost every single person that has ever worked for me. This ever screwed me by starting a affordable business coaching company to directly compete with me. Based upon my knowledge. They almost always implode immediately the ones that did not explode immediately imploded over time. We come back. I want to talk about a great business right here in tulsa. It’s not employee, but it covered. It’s exploding with growth. Stay 2 attend the world’s best business workshop, led by america’s number one business coach for free by subscribing on itunes and leaving us an objective review, claim your tickets by emailing as proof that you did it and your contact information to info at thrivetime show.Com all right the conversation.

It is what it is the drive time to show on your radio into. They were talking about how to build systems, and you might say to yourself:why do I need to build systems? A system is simply a way that you can create time. Freedom and financial, freedom and I want to do. Is I’m going to I’m going to give you an example of what a system looks like I’m, going to have eric church opry, two notable quotable from a guy by the name of atul gawande he’s a harvard medical school professor, and we can really get it deep into what affordable business coaching systems look like. But before we do that, I want to brag on a company right here in tulsa. That’s growing systematically I mean I as a business owner have realized every single day. There’s always something that I could be doing to improve. The efficiency of my life is a recently we’ve discussed with a doctor sibley of having him adjust us after we record the shop, so my wife trying to buy a table right now and in this table it’s a chiropractic table. You you roll it out and when he comes into the studio he’s going to be adjusting ask. Why would you like to be adjusted by dr. Sibley honestly, what would hurt you specifically? My pelvis is shifted to the left and it’s out of whack, which makes me walk weird, which makes my lower back hurt. So I would definitely like to stop that from happening. Is it like a throbbing pain like a little dull ache whenever it’s sore, you know what I mean, but it just didn’t make me walk all weird and it just makes my shoulder hurt. However, weird that is i, don’t know. If so, can I explain to you why I’m excited head. I want to hear I want to hear it I like the sound i, do I do for fun, but I will go on to youtube with vanessa and I’ll watch back crack’s. Are you serious I know if somebody like pop their ankle is a guy. That’s awesome. I’m excited to have him just like I’m, going to say:hey dude i, just cuz i, don’t I mean again:i have people my family who claimed to have had allergies and headaches and they go after being adjusted like i. Don’t have them anymore, that’s their experience and in so I can’t say it like I was excited, I’m excited about being just I wanted another one time we should do that. We should we just might as a back crack.

Can you crack the little guy here this little one to that one give the big one, no I’m just saying if I don’t know what it is. I’ll tell you like a weird and a weird way, just like a really like there’s something wrong with you by I’m, saying, if I could go to a play, nba career, if I had a fallback position, cracking back I’d like some hey, do you mind over here? We can you, do you get into it like you watch those youtube videos of people popping zits, all I’m saying is that like I’m, asking myself. You might want to get a chiropractic adjustment on a consistent basis? My wife, out of my wife, does for health reasons, but you know what’s the most efficient way to do it so systemically we talked to dr. Sibley and we said:hey, you know you’re a affordable business coaching show sponsor you’re, a good guy. Why don’t we just have you adjust our our back after we record that? What do we need is I need a rolling table. I need abc123, sewer doing that it in the business. You just ask yourself:what’s our biggest limiting factor? How can we make it better and you make a system for that, so she doesn’t even have to be something complicated. It can merely be a list of office supplies that you need every month and I would argue that a system shouldn’t be complicated, because complexity will fail. Zach simplicity scale to bring me out there. I just want to simply get into a spot where my back no longer hurts where I can walk them with great posture feeling great. How can I get a hold of dr. Sibley dr. Sibley is website? Is dr. Johnson, dr, j, o h, n s, I b l e y.Com, one more, time, dr, j, o h, n s, I b l e y.Com, dr. John, sibley. Com.

You can call him at 918-749-5741 and one more time for you, its 918-749-5741 dr., john, sibley. Com of the start here book, which is an amazon best-selling book that all of our listeners can download for free. It’s going to start here, books in amazon bestseller. We always make the e-book available to download for free, chuck rita’s to notable quotable for my tool go on daisy harvard, medical, school, surgeon and professor. He says we don’t like checklist. They can be painstaking, they’re, not much fun, but i. Don’t think the issue here is mere laziness. There’s something deeper more visceral going on when people walk away, not only from saving lives, but for making money. It somehow feels beneath us to use a affordable business coaching checklist and embarrassment. It runs counter too deeply held beliefs about how a truly great among us those we aspire to be handle situations of high-stakes and complexity. The truly great are daring, the improvised they do not have protocols and checklist. Maybe our idea. Isn’t needs updating. This is a big big, ideas. Visceral means like in word feelings related to intellect it’s in word, feelings it’s at relating to deep in work feelings, rather than intellect visceral again relating to deep and weird feelings, rather than intellect it’s where you literally will make decisions emotionally, regardless of what the facts show.

Example about steve jobs and how he finally did pass away, not like in great detail when do something. This is this is probably not a a+ up. Uplifter, it’s okay, but steve jobs died on october 5th of 2011. How many people realize that he? How long are you serious yeah? Oh, my gosh yeah I didn’t he died from cancer. The one thing it was pretty crazy was that they told him what was going on and he thought I’m not going to seek traditional medication because, through the power of my affordable business coaching mind, I can just drink. Alkaline, water and I can reverse the acidity of my water of life on my body, I can reduce the acid levels. In my body, the ph balance and I can begin to eat a certain diet. It I will be able to force the cancer out of my body, and it was a belief-and in this point the cancer had gotten so out of control when he decided to finally fight it with treatment. He couldn’t do it in all. I would say. Is that there’s a time to to fight there’s a time to yield to logic and i? Think a lot of business owners are fighting right now. There’s somebody out there listening or somebody right now, you’re listening right now and you’re saying to yourself, but it might business every customer is different. I can’t make a script. I can’t make call us and you’re missing your kids baseball game tonight. You’re missing your kids soccer game tonight.

Are you just in my business? You don’t understand and you’re missing something. What were you missing? Are you are you? Are you missing your kisses friend comfortable? You might want to change the station. You want to stop right now, but I encourage you, I’ll, be half of your wife on behalf of your husband. There was a affordable business coaching client that this is a true story. This happened. What was it probably 12 weeks ago, horrible story, there’s a guy who I talk to this guy is not going to see a client he reached out to me. He told me all the problems as business is true story and I said to the man. I said:hey I can totally fix these hundred percent. I can fix these I have to accept the dicks. These issues with somebody in your industry, sir sure i, can help you do this, but your tree, you keep saying in your industry, it’s different and if you fundamentally believe that it is different, that I cannot help you because I say a teacher cannot appear until student is ready

Sir I have to ask you this:how many times have you been divorced for times for not one? Not two, not three. Not four he’s been divorced for time now and he is saying-and this is when he gets in you-but you don’t understand like it. It has nothing to do with that. Okay I’m bad relationships, but no, but you literally, are working 70 plus hours a week and you’re not making a profit. You been doing this business for over over 20 years and you’re being so resistant to call scripting to affordable business coaching checklist making to these basic 10 instead of allowed dr., zoellner and I to build 13 multimillion-dollar companies there’s obviously something bigger at work here. There’s something bigger at what this. This is a a visceral situation when you get to a level where you are unable to make decisions based upon logic. This is what we call a visceral visceral visceral visceral. It’s relating to deep in word, feelings rather than the intellect, and with a little bit of a affordable business coaching man tear that I heard on the other end of the phone, we decided, we decided to part ways and realize that we as a business coach program, cannot help this person because they instinctively at a gut-level. They have a deep-seated deep-rooted in word belief-that’s not possible to scale their business. They just believe it’s not possible to create time freedom and financial freedom. If that’s what you believe, I can’t help you, you can’t help you. Nobody can help you, but if you do believe that you have what it takes to create a life of abundance and time freedom and financial freedom, then we better see you at our next in person. Drive time show 2 day workshop, read the reviews and book your tickets, drivetime show.Com

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