What to Do When an Employee Becomes Entitled and Uncoachable | 4 Steps for an Employee Reset or an Employee Firing

Show Notes

Do you have an employee on your team that used to be an all-star but now is now becoming an entitled, unreasonable, uncoachable, underperforming, and difficult person? Clay Clark and Clay Staires break down the 4 steps you need to take in order to try to reset an employee and  explain when it’s time to fire those that you cannot inspire.


  1. Julia` – Mobile Turtle – Video Testimonial – No longer at Target.  Hit $10,000 in January for the first time EVER!
  2. Shawn – Accolade Exteriors – Best January Ever for Sales at $208K – second-best month ever


  1. Why 96 Percent of Businesses Fail Within 10 Years – https://www.inc.com/bill-carmody/why-96-of-businesses-fail-within-10-years.html 
  2. Our average client grew by over 104% last year – https://docs.google.com/document/d/13nBbCBtWyPX48ZnBoJ9BstGDczhQsENwCeEYUr1Cw_w/edit?usp=sharing 

NOTABLE QUOTABLE – “Every time I read a management or self-help book, I find myself saying, “That’s fine, but that wasn’t really the hard thing about the situation.” The hard thing isn’t setting a big, hairy, audacious goal. The hard thing is laying people off when you miss the big goal. The hard thing isn’t hiring great people. The hard thing is when those “great people” develop a sense of entitlement and start demanding unreasonable things. The hard thing isn’t setting up an organizational chart. The hard thing is getting people to communicate within the organization that you just designed. The hard thing isn’t dreaming big. The hard thing is waking up in the middle of the night in a cold sweat when the dream turns into a nightmare.” – Ben Horowitz (The founder of Opsware who sold his company $1.6 billion)

Step 1 – Gather the Facts

  1. Install www.ClarityVoice.com
  2. Install www.Nest.com
  3. Install www.ActivTrak.com
  4. Install T-Mobile Fleet Tracker GPS System https://www.t-mobile.com/business/solutions/fleet-management-solutions 

Step 2 – Identify, Discuss and Solve

Step 3 – Agree on New Expectations and Key Performance Indicators in Writing

NOTABLE QUOTABLE – “Then the LORD replied: “Write down the revelation and make it plain on tablets so that a herald may run with it.” – Habakkuk 2:2

Step 4 – Followup

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