Breaking Down the Words of Wisdom of Tom Peters

Show Notes

Clay Clark and Dr. Z break down the knowledge bombs from the legendary and best-selling author Tom Peters. Tom Peters first burst onto the scene in 1982 with the writing of his first business masterpiece, In Search of Excellence. His newest book, The Excellence Dividend, takes his own literary level of excellence to the next level.

Tom Peters is a renowned business and management author, who burst onto the scenes in 1982 with his legendary book, In Search of Excellence, which after hitting bookstores everywhere changed the game for many business owners and leaders around the world, since that time he’s written over a dozen books, but he’s here to share with us about his newest book, The Excellence Dividend.

NOTABLE QUOTABLE – “Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” – Tom Peters

NOTABLE QUOTABLE – “The simple act of paying positive attention to people has a great deal to do with productivity.” – Tom Peters

NOTABLE QUOTABLE – “Celebrate what you want to see more of.” – Tom Peters

NOTABLE QUOTABLE – “Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.” – Tom Peters

Business Coach | Ask Clay & Z Anything

Audio Transcription

From the center of the universeall right, but he’s a gentleman family and friends, welcome back to the incredibles rob time show on your podcast, download and radio dial. Today we’re going to get our viewing none other than tom peters. The renowned business are the best selling author of in search of excellence, and he has a new book called the excellence dividend that is hitting book stores everywhere and he’s going to the show talking about it. But first z we’ve got a little housekeeping. We got it will take care of my housekeeper while I just want to say I’m I’m slide to moderately jacked up today. I’m just I’m fired up apparel on. I got but I left left field and we lost that game. You know that they came back andon the series incredible and probably as it was, but that’s not what harry caray charming about the world cup the passion that the cds countries I mean it’s really fun, mexico’s doing really well or little little little brother to the south of us. If you will, you know a real quick here. I have a question for years. Old check on the big is the biggest. The biggest event in the world report, call the grandmother’s, grandmother, you’re talking and said, I’m watching the german team on tv and I’m and I’m loving it. You know and I’m just going to give it an integer ancestral background.

You know. Are you like I mean you with that big head and pale skin? You got to be like a viking. Your butt from iceland iceland has a team in the world cup in there was only 3 50000 people in that country, 350,000 people. So we can talk in person workshop about that made it workshops. I mean it’s crazy. We get into the tom peters notable quotable how to break down some of these tom peters notable quotable. Then we’re going to have the man tom peters on the show itself. It’s going to be exciting. You had you had a friend of yours, a guy. You know a person that you support, who apparently out tomorrow, is a big day for the correct you’re right, you’re right it’s election day here in tulsa for the primaries and I’m, not sure when they are in portland I’m, not sure he’s running up there, but andy coleman’s running for a vacated seat. As you know, my guy, my buddy jim breidenstein, we have kind of a bromance with mr. Coleman. Are you tell which? Why not answer to richard and beezus? Maybe i, don’t know. If it’s going to happen, it’s going to happen. Cold I would highly recommend it. You like jim breidenstein to like what he did for tulsa for district 1 of oklahoma, been in tacoma.

He’s. The most like bright side of any of the guys are running right now, he’s very humble he’s very smart he’s ex-military he’s got a great family, it’s just it’s just an all-around great guy. You mean maybe where that meeting goes I like this guy I like this guy that step 1 I mean you know, I mean. Obviously, you have to have to drive and you have to have the conservative nature, which typically is what we in district 1. We are probably the reddest of the red reds of reds week, even the rare as long as you’re in favor of the right to give us give us your most impassioned plea of why we should vote for coleman are we should just not throw away our vote and and screw over to our next generation? Why should we vote for the man with the plan? B komen, this country needs you. This country needs good leadership. This country needs man that will lay down their lives vote. The right way. Do the right thing even mean to their own peril and getting him to feel free. To call me if not for eddie coleman is a vote for one of his sons. Property is patrick chopped up between either tim harris or kevin. Hearn I want to do my tim harris commercial place if you’re in favor, for the expansion of government you’re, not in favor of conservative principles. For my main man, tim harris literally take us so far left will be in california will be spanish future cannabis america that has spain, maybe france.

Maybe next communist russia vote for tim harris tulsa oklahoma on the on the on the ballot. I mean marijuana, marijuana, stay question, 793 pocono, that’s about the expansion of eye doctors in walmart and what not and and it’s it’s a bad idea. It’s just the way. It’s a bad loss written you know, and it’s you’re, letting her you’re, letting a or a corporation affect the policies of the state, and you know course walmart would like to run I’m pretty much everything I would imagine riding mean that like to just if we change the name of the country to walmart the united states of walmart, you can see why you wouldn’t walmart to rule the world, I mean to make a big carnival and who doesn’t like seriously but I’m just saying if you’re looking for a good time-and you can’t afford a ticket at 11 p.M. At least half of our audience peters business author-he says he was the only to break this down. Can read it with enough swag, music, tom, peters rights? Almost all quality improvement comes via simplification of design, manufacturing, layout processes and procedures of design, simplification of design, manufacturing, layout process and procedure. Why does simplicity scale and what is complexity failed because you have these things in a business that can be wonderful. That could be mischievous. They can be horrible and they’re called people watch you talkin crazy, i, just forget all robots and forget about them and that’s the reality of it.

The more simple you make it and the kids really going to keep it simple. A party everyday. Not that not that kiss your team members like we’re, face, paint and dress in very tight spandex and run around with capes and stuff around that you could do that, for you could keep it simple because it allows you to train quicker at last. We will be more efficient and allows for people to you a lot of times most the time play most the time when your staff is messing up right. They didn’t wake up in the morning to go mischief in the office today. You might want to still talk in the morning, maybe more complicated than it needs to be in the trying to remember. Do I do i. Do I pull the lever vr valve. Did he call the 703 offer on but I don’t know what was the launch codes? What’s the password I can’t log into my gmail texas, you came up for the conference this past weekend. How was the conference when I eat that microphone like it’s like it’s like I thought that was like you’re a friend and that microphone happens to be a bratwurst. So how was the conference was great? It was a good group of people is very, very energetic, lotto legit business owners. They are not a lot of happy helper type, so is good. So what a business owners were there and and you’re a business owner take me about what kind of tasks could be screwed up at full package media if they become too complex over time, I’d say everything doing outbound sales to doing in bound, taking calls booking shoots, helping out the factors that can all be screwed up and over time, we’ve simplified that process a lot to just make it video proof. Now you have to teach people how to do photography. Drone video 3d matterport tours of real estate in dallas, correct? How long does it take you to train somebody to take the photos?

Do the 3d tours to the drums it’s about 5 days, to do everything for the drone? That’s a little bit longer, because you have to go get license by the faa and go to what does it take to be licensed by the faa? It’s all mine course. It’s probably 200 hours of of studying and you have to take an exam and pass it. And what is the faa stand for educator listeners out there with all your big wild you’re here from mississippi shadow day by the way to honor to have here? My friend are podcasts and, and you actually run your own business, can you share with lizards not there? What’s the name of your business and industry? Are you? Are you in there? The name of my business is wild cabinets and flooring, wilds cabinets and flooring, and where’s where’s your hometown, poplarville mississippi high. If a good assistant gets too complicated in your industry, oh god waking pretty much totally mess up and lose a lot of money on custom cabinets, just messing up an install or yeah ordering the wrong material. Is that ever happened to you back yet I’ve lost a lot of money and it was just before I bought a karaoke, complete library, library. What you do is you pay a certain amount of dollars for certain kind of license:i pay $10,000 to have access to duplicate the karaoke, live cdg, cds, plus graphics, on one desk, it’s unique, it’s like a hybrid of a dvd, cd kind of thing.

I bought rights to make 10 copies of it for thousands of dollars, so we could duplicate our karaoke system tenfold long story, short I made sure I delegated it to a guy I thought, i, actually didn’t, delegate at all I actually made it very complicated, drink, very unspecific and then I told him to get started. So he made 10 copies of the wrong cd so that when you go up to your cd, your karaoke dj and you ask for a specific song. Ideally you would tell me what song to play and they could find it and keep it up. Every time. I guys were two of the song. It was the wrong songs, e a key breaky heart, and then they would play it if you like, michael bolton, something-or-other or george michael faith, and it did go well. Who does michael michael bolton live in my bathroom, cleaner there I want to go to the classic clean.Com, the classic clean.Com v, some of the best general service in tulsa the system to give what we got cut on the book. So you can see my wife and kids. Please tell them up on your way to the office now 3-2-1. Here we go alright tribe, nation, welcome back to the temple of boom to your daily dojo of mojo, where we teach you what you need to know to make a little mo this. Just in from our home office, camp, clark and chicken palace on friday. There are well this past friday there are. There are hundreds of thousands hundreds of thousands of podcast wall street journal set here in last 6 months or 6 months ago there was 530,000 podcast in the world in the world and out of those 530,000 podcast in the world. You thrive. Nation made us number one on the itunes charts on friday, which means z. Yes, yes, these crowdfunding work specially. It means believable and then I woke up. I went to bed a friday after the conference. I woke up, saturday is traditional, 3 a.M. And I realized. Well, we better not screw this up now right now, it’s kind of like the top. Now we don’t want to be call colton dixon to pop music star, take colton dixon. Can you redo the song, our song? That says, bottom top now changed from the top now we’re at the bottom to the top and bottom, because I mean the submarine community could relate to us sure and the the the coal miner’s to relate to us as a profession.

We don’t have a song about going from the top to the bottom, so now it really becomes about staying at the top, which is why I’m super excited about breaking from tom peters we’re going to be interviewing here in just about 30 minutes:tom peters, the best-selling author of in search of excellence, dropping knowledge, bombs, left and right, left and right. That was the right here, the last down. How do you know that we were at the top for? Did you take four and a half hours called? We must know where we rank in the charts at all times. Okay, so john john john, said something come to me like hey, dude and I said. What are you we’re now at the top of the itunes charts, to which I said? Are you kidding me? This is like a 2:30 a.M.,. Are we still at home? We are still at the thought, starts at 7, so I had to block it out yourself naked, be the ball. I mean i. Know you don’t that’s. Why I’m not worried turns out you can’t. You can’t drive around naked, though, when you can it’s a business repercussions right, okay, so try base only you can help us stay at the top by subscribing how to drive time show today on itunes, and if you leave us an objective review, you subscribe to podcast will send you free conference tickets for jenna subscribe on. Itunes leave us in a jacket review, an email as proof that you did it, but even that’s too, into it drive time. Show. Concert from tom peter, the simple act of paying positive about paying positive attention, while I’m really trying to get the simple act of paying positive attention to people has a great deal to do with productivity.

Simple act of paying positive attention to people has a great deal to do with productivity, z I called his verbal bouquets I call it saying. Thank you. I called his gratitude. I’ve learned to the best I’ve watched you do it over the years, but you’re a guy who you probably don’t get anybody saying something positive to you more than play once a month, maybe twice a month. Where can we see your businesses do great bodies? Weho often does somebody come up to you on the street and say man. Your optometry clinic is awesome. Very, often because maybe a google review or something right, grandview employees, my mom or something. Every week every week, I appreciate you boss. Cuz. You prefer you because you actually showed gratitude to me. Cuz I’ve been on time now, 5 days in a row and I appreciate you thanking me for doing that. Yes, that’s my employees want to be praised, but you’re the boss never gets the price and that’s okay, that’s okay! Just because people aren’t treating you that way. That doesn’t mean that you get a pass on doing the right thing and the right thing is positive attention. I love the way you, but he puts that. It’s not just attention, but it’s positive edifying, encourage working business owners improve. What’s the action step, the average business super busy all the time, rather business, doing sales, accounting marketing and whole thing?

How can they? How can you be more intentional about paying positive attention? People don’t be like your customers, your customers come into your store and they expect they expect to be on time to expect to be pricerite. They expect to be greeted, you know. Well, they expect all the things they expect and you know how many of them leave a positive google review, how many of them! Thank you like card. How much did I say? Thank you, father in there about a hundred bucks at the conference, 2525 really great reviews. That means that three out of four people, either a didn’t, have a gmail or they didn’t have the time to be working. A little bit extra. You like I expect that when they are, you know doing all the steps on the checklist that they’re supposed to be you like. That’s why we have the checklist they’re supposed to do. That’s why we have a checklist my mind all the time when I grab your hand, you say unbelievable, cuz I know my mind is blown and you know you got a lot on your mind. You’re, trying to get your budget trying to make sure the wax on the things you staying busy that you know you got money in the bank and being that issues. You know me, but then here’s the deal.

Here’s the deal be that high on piyo piyo customer who sings ordinary and edifies and encourages your employee car just because that goes so far, I love it everybody loves being built up and a positive way. You build, me up, buttercup tag, you’re, looking good today on time again, rockstar by 5, something I do not save I want to say is tyler, you look so sexy, but you want to be affected with it and I love him and he’s right. You know what I don’t be disingenuous about this, but I want to be affected with this next endorse, but you know going to save time and money off your office supplies and printer supplies I thought to myself self. Maybe I should not go to office depot everyday me:that’s our highest best and highest and best use for a manager’s. Maybe we shouldn’t sit her best people to office depot to buy office supplies in printer supplies, and so we reached out to a company called onyx imaging imaging. Does oh yeah office supplies all at a great low low price, save time and money with onyx imaging.Com, that’s onyx. Imaging.Com stay tuned broadcasting live from the center of the universe. It’s business school without the bs optometrist turned entrepreneur entrepreneur of the year clay clark.

It is the quiet time show that you’re pooping stop to make your hand. Soap. Super park apartments in like sin, cuenta that was teaching business skills. Call friday, should welcome back to the flat time show on your radio I’m, so excited to have tom peters on today show dude, it’s going to rock tom peters is tom peters. He brings the swagalicious. He brings the energy. He brings the passion about business that you need to run a successful company. So many people that are you know why is a fair going to be watching netflix and I kind of guy? Do you want on your team, he’s the kind of guy you want fire and yet he’s the kind of guy who you talk to me? Think to yourself wow, I love, you be my mentor just a little more legendary notable quotable before we interview the man, the myth and legend so notable quotable from tom peters, the best selling author of in search of excellence and his newest book the excellent dividend. He says:celebrate what you want to see more up. You are the master you were, the master I have had it. I’ve had to alter my entire life, because I previously I had documented a tight little system. I called f5 goals have a complete life you want to have. You would have this just did this justin faith family finances, fitness, friendship, faith, family, finances, fitness friendship, but that’s a complete life for years. I thought to myself.

That was your I mean I was yet. If you want to have a complete, you have the f5 life, because I just kind of like a tornado and f5 is the highest scale in it all looks together a buffet together, family, finance, fitness friendship turns out I thought to myself out at 5. Only horseshoe, not suckle, i, look at you chopping, i, say don’t in suck even the idea of another f, because you were wrong and then I look to my friend. To see it. Does, he say:can you introduce the new app I did? What was the talk to me about celebrating what you want to see more of it? How you do it at your business, sy, here’s where we got to go to talk about it, cuz I think we need to celebrate. We just hit the number one in the world on itunes without you down to the farm. Oh yes, it’s time for little farm logic. What’s it mean? What time is it now in the marriage anniversary celebration to celebrate still had it? Okay, what happens is this contest is so awesome. You said it sells goal and you hit it and you don’t decide yourself as pretty good job thanks, but we were supposed to do it. We did it so I was expecting it and no one will get fired today by the way. Tomorrow is a whole new day, though so I can google do as well as celebrating tomorrow. Let’s do what we’ve always done. Sign clay clark! You take your staff because they listen guys we’re going to go I’m going to bring pizza and we’re going to go bowling. We’re going to go. Do something fun moment bonding. We all got to get to bond a little bit 140 price and then also they get to understand. He wait a second that must be a big deal because he took some money and we all know money is kind of a big deal and he spit it on us because we we did at the team what we set out to do me accomplished it and now there’s a sense of wow.

So from now on, we do see what you had. That is. Your culture is a listen we’re going to celebrate when we hit and do the think it was supposed to do sit at sells goal. What you’re so cool? How many widgets you want to sell this month and then set it up to get your stuff together, tilton presale, a thousand widgets, that’s right! Go then we’re going to do. Xyz can i. Take it. How much this idea of celebrating success rocked my mind. Please tell me we will you are you? Are you around the time when you said clay weed insert a new f into the f5 is f5 like we like start a new app to have six goals and I thought I thought we could possibly see. I left off my list, I can’t I thought your face. You got to hold your eyes. This is what I said. Broadway christmas boo, like i, picked the wrong week to quit. Smoking like I picked the wrong week to quit drinking of celebrating what you want to see. More of this could not be under scored more than with your holiday party. Was your thanksgiving with your my wife and my wife worked with you? She worked for you for about this right by 6 months in working for you at the eye, dr. Robert, zoellner and associates. This would be 18 years ago. Do you want to go to magoo’s and I’m, not kidding 99 99 cent, chicken panini in the budget, gourmet section where it’s like 99% sodium? You know they’re like chicken wings and that kind of thing. I’m taking can’t afford to go. We’re walking currently walmart to get our chicken panini or bunch of gourmet. We don’t have the air conditioning turned on I mean I did not have the air conditioning turned on in our apartment at this time, where the second floor of a a july apartment in tulsa, nice I got a job at applebee’s, target and work at directv. Those places are asking me to go to magoo’s, so I wouldn’t have thought that you were the cause of this thing. She says doctor’s he’s taking us all the magoo’s.

We had a sales call and it blew our minds our first date and month of being married at our first date, that we could we go. Let’s go to goes and it meant the world to us bro. It was awesome, I’m glad to hear that. Thank you. That’s very encouraging and that’s what you do it. If you listen out there and have a business celebrate good times come on so do you have to do your essay on top of your accounting, your taxes, your finances, and if you wanted an accountant, they can help you stay proactive. If you want an account to do that’s proactive about your accounting, as you are about your financial future. Good hood, cpas., com, hood, cpas., com cpa.Com stay tuned, attend the world’s best business workshop, led by america’s number one business coach for free by subscribing on itunes and leaving us an objective review. Claim your tickets by emailing his group that you didn’t, and your contact information to info at drivetime show.Com all right track meet you welcome back to another exciting addition of the drive time show on your radio and podcast download. Now, on today show we’re breaking down the words of wisdom of tom peters, and then we one up ourselves during the second hour when we’re going to be interviewing, tom peters, himself., tom peters, you might save yourself, see see you might see if you are now. If you are an owl, you might say who is tom peters and I would say that. But apparently we have owls and humans listening, because when we were the number one podcast on the planet on friday, so maybe maybe it would save the cool.

How many podcasts are there? 500 530000 over half-a-million podcast in the world and I swear I’ve seen a lot of south korea? No, no north, korean i, don’t know if they just ran the internet connection know it’s night time there when we are and the power is off I think so it’s night time is the right time to start the 3 night. Time is the right time for business like that. It’s business time force labor camps. If you get home and you realize electricity’s papi I can friend, you see a picture of the supreme leader and you recognize he’s fat, but probably couldn’t do anything at all. If you wasn’t dictator supreme leader of north korea in the news, so that’s right, i, absolutely fires me up. This is the best selling author of in search of excellence, the author of the new book, the excellence dividend, a legendary business author. He write vision is dandy. United sustainable to come to vision is dead, but sustainable company excellence comes from a huge, stable of able managers. Are you preaching? You cannot i, don’t avoid hiring a good manager at it. Do not hire a good manager. Your team is not going to do the systems that are required to make the money that is desire and pretty soon you’re going to be in living in a van down by the river, which is cool until it gets cold. When you start to shiver, if you drink too much your liver is going to quiver, because you must remember that you must hire managers. If you do not hire good managers, nothing works, see. Nothing works. You have to hire good management. As we all know, you can’t find good manager, manager use good manager store.

Excuse me, I would like to pick up a couple of by your manager went to the good manager. Do what I didn’t see any good manager, so I just didn’t hire him if you have a company-and this is just whether it’s a business organization of any kind at all, see your optometry clinic. Let’s go to your memorial location for 5000, how many people work at roughly memorial 560. Okay, do you have what, if you wanted to keep all the profits yourself and not hire manager? What would happen I would have to do a lot more work that I’m currently doing kylie, who manages your memorial location kylie, who manages your memorial location, is the same woman who managed to my my wife 19 years ago, how in the world do you keep a good person that money is? How do you do if you take good care of them? If you don’t, somebody else will, if you don’t, somebody else see I hear so many people, entrepreneurs who are trying to pull a hundred fifty grand a year of profit out of their company and they said they’re not willing to pay a manager.

You’ve got to pay a man. If you want to go over, make it a hundred fifty grand a year to a half a million bucks a year. You have to hire good managers. If you want to be stuck working 80 hours a week, making a hundred grand a year, then don’t hire a manager. But if you want go to the next song, we’ve gotta hire a great manager. Do you really think bottom line is time to get get a manager, for my take is up to him. I wouldn’t throw a party I wouldn’t be too excited. If your personal income is $100,000 a year, I would say if you’re a hard worker, a diligent person, you can make $100,000 a year being self-employed that that the profit so that the average business makes a 25% profit margin. Just doing some rough shod math on this I would say:if you’re doing a million bucks a year of of income, you need to start to hire a manager and, what’s going to happen, to have to take at least one step back one step backwards:financially the higher the manager, maybe two steps backward to go, 8 steps forward and that’s what I have found in optometry to get a lot of guys come up to me and say:how did you go to the next level? I said the doctor and they said what and if I were to take some of the people that I’m seeing and give them to another doctor will just chop things up.

I tell you what man are just so you know what I’m doing doesn’t work but I ain’t open today. Do you know he is build-it-and-they-will-come and you have to be so. This is going to sound mean you have to be your living below your means:you’re, delaying gratification, you’re, building your war chest, which implies that you’re not spending all the money you make and that’s the problem you coming to the business in there like. Why don’t have any money advertise i, don’t even hire somebody else when you don’t have any money, but you just said you just said:i think you just said live below your means and we have a collar of a listener, but from friday they called in and I was actually hung up right away, but this is just all I got from the car. Okay, where do you get off i, just don’t get what you’re saying it that way! Worcester you say your worcester isn’t just isn’t about building a new building your war chest just isn’t about paying for advertising. Your war chest is also hiring good people. Building your teeth before you absolutely have to have them from me to we bingo, and so you have to go to bring them on, and you said yourself I’m really not busy bring them on. Well, then, that’s then you built for that to now you you build you like for Me:i’d bring another doctor on so now. I have to ramp up some more stuff.

You know how to get some more people in here. We open the open the second book, and you can. You can now go after. She don’t have to point if you wait till you’re so busy and you should hire them 6 months ago, you’ve kind of missed the boat I want you to break down to break down your business, called you because you and your in your upcoming book, yes, and by the way now that we’re never won the world and I to know we were there for 3 hours in the top 10 of the business section, I am going to forcibly sit down with you and I love you and I’m, going to transcribe how to make you finish. The book, I guess, i, know what, in your upcoming book and I’m, going to forcibly make you it’s going to be a business forest book called the, business pig and that book your first principle. The book is going to be the you want to be at the pigs, get fat in the in the hogs, get butcher, butcher i, don’t know yet they’re focused on making as much money as they can from the business and therefore they’re not going to delay gratification. They want to hire and underpaid person to manage people. But yet, if you’re going to hire someone to manage your people, you have to pay them disproportionately more than everybody else, because they’re going to go through hell on earth managing people managing people management equals managing problems. Promotion equals problems. You can’t pay your manager peanut. Is he break it down where you got to take good care of them and what happens if you get a good manager and their hard-working in the getting things done? If you don’t take care of them, just like butter chips had somebody else is going to take care of them. You know, and you have to you-have to have the mindset that you’re not wasting money.

It’s it’s a business building moment you’re, putting money back into your business and to build it and having a great manager. Having someone that can inspire and leave the team, and let you do some deep thinking that you can actually start working on the business, not in the business that you just a game-changer, which is an absolute gamechanger gamechanger having your spine in line. If your back hurts all the time and you want to just get a chiropractor’s and help you get your. Why didn’t? Why did you live in tulsa check out dr. John sibley., start for wayne gretzky nhl hall of fame legend nickelback, the actual interview with tom peters? What about yourselffrom the center of the universeall right, but he’s a gentleman family and friends? Welcome back to the incredibles rob time show on your podcast, download and radio dial today we’re going to get our viewing none other than tom peters. The renowned business are the best selling author of in search of excellence, and he has a new book called the excellence dividend that is hitting book stores everywhere and he’s going to the show talking about it. But first z we’ve got a little housekeeping.

We got it will take care of my housekeeper while I just want to say I’m I’m slide to moderately jacked up today. I’m just I’m fired up apparel on. I got but I left left field and we lost that game. You know that they came back andon the series incredible and probably as it was, but that’s not what harry caray charming about the world cup the passion that the cds countries I mean it’s really fun, mexico’s doing really well or little little little brother to the south of us. If you will, you know a real quick here. I have a question for years. Old check on the big is the biggest. The biggest event in the world report, call the grandmother’s, grandmother, you’re talking and said, I’m watching the german team on tv and I’m and I’m loving it. You know and I’m just going to give it an integer ancestral background. You know. Are you like I mean you with that big head and pale skin? You got to be like a viking. Your butt from iceland iceland has a team in the world cup in there was only 3 50000 people in that country, 350,000 people. So we can talk in person workshop about that made it workshops.

I mean it’s crazy. We get into the tom peters notable quotable how to break down some of these tom peters notable quotable. Then we’re going to have the man tom peters on the show itself. It’s going to be exciting. You had you had a friend of yours, a guy. You know a person that you support, who apparently out tomorrow is a big day for the correct you’re right, you’re right it’s election day here in tulsa for the primaries and I’m, not sure when they are in portland I’m, not sure he’s running up there, but andy coleman’s running for a vacated seat. As you know, my guy, my buddy jim breidenstein, we have kind of a bromance with mr. Coleman. Are you tell which? Why not answer to richard and beezus? Maybe i, don’t know. If it’s going to happen, it’s going to happen. Cold I would highly recommend it. You like jim breidenstein, to like what he did for tulsa for district 1 of oklahoma, been in tacoma. He’s. The most like bright side of any of the guys are running right now, he’s very humble he’s very smart he’s ex-military he’s got a great family, it’s just it’s just an all-around great guy. You mean maybe where that meeting goes I like this guy I like this guy that step 1 I mean you know, I mean. Obviously you have to have to drive and you have to have the conservative nature, which typically is what we in district 1. We are probably the reddest of the red reds of reds week, even the rare as long as you’re in favor of the right to give us give us your most impassioned plea of why we should vote for coleman are we should just not throw away our vote and and screw over to our next generation? Why should we vote for the man with the plan? B komen, this country needs you. This country needs good leadership. This country needs man that will lay down their lives vote. The right way. Do the right thing even mean to their own peril and getting him to feel free? To call me if not for eddie coleman is a vote for one of his sons. Property is patrick chopped up between either tim harris or kevin. Hearn I want to do my tim harris commercial place if you’re in favor, for the expansion of government you’re, not in favor of conservative principles. For my main man, tim harris literally take us so far left will be in california will be spanish future cannabis america that has spain, maybe france. Maybe next communist russia vote for tim harris tulsa oklahoma on the on the on the ballot.

I mean marijuana, marijuana, stay question, 793, pocono, that’s about the expansion of eye doctors in walmart and what not and and it’s it’s a bad idea. It’s just the way. It’s a bad loss written you know, and it’s you’re, letting her you’re, letting a or a corporation affect the policies of the state, and you know course walmart would like to run I’m pretty much everything I would imagine riding mean that like to just if we change the name of the country to walmart the united states of walmart, you can see why you wouldn’t walmart to rule the world, I mean to make a big carnival and who doesn’t like seriously but I’m just saying if you’re looking for a good time-and you can’t afford a ticket at 11 p.M. At least half of our audience peters business author-he says he was the only to break this down, can read it with enough swag, music, tom, peters rights. Almost all quality improvement comes via simplification of design, manufacturing, layout processes and procedures of design, simplification of design, manufacturing, layout process and procedure. Why does simplicity scale and what is complexity failed because you have these things in a business that can be wonderful. That could be mischievous. They can be horrible and they’re called people watch you talkin crazy, i, just forget all robots and forget about them and that’s the reality of it. The more simple you make it and the kids really going to keep it simple.

A party everyday. Not that not that kiss your team members like we’re, face, paint and dress in very tight spandex and run around with capes and stuff around that you could do that, for you could keep it simple because it allows you to train quicker at last. We will be more efficient and allows for people to you a lot of times most the time play most the time when your staff is messing up right. They didn’t wake up in the morning to go mischief in the office today you might want to still talk in the morning, maybe more complicated than it needs to be in the trying to remember. Do I do i. Do I pull the lever vr valve. Did he call the 703 offer on but I don’t know what was the launch codes? What’s the password I can’t log into my gmail texas, you came up for the conference. This past weekend. How was the conference when I eat that microphone like it’s like it’s like I thought that was like you’re a friend and that microphone happens to be a bratwurst. So how was the conference was great? It was a good group of people is very, very energetic, lotto legit business owners. They are not a lot of happy helper type, so is good. So what a business owners were there and and you’re a business owner take me about what kind of tasks could be screwed up at full package media if they become too complex over time, I’d say everything doing outbound sales to doing in bound, taking calls booking shoots, helping out the factors that can all be screwed up and over time, we’ve simplified that process a lot to just make it video proof.

Now you have to teach people how to do photography. Drone video 3d matterport tours of real estate in dallas, correct? How long does it take you to train somebody to take the photos? Do the 3d tours to the drums it’s about 5 days, to do everything for the drone? That’s a little bit longer because you have to go get license by the faa and go to what does it take to be licensed by the faa? It’s all mine course. It’s probably 200 hours of of studying and you have to take an exam and pass it. And what is the faa stand for educator listeners out there with all your big wild you’re here from mississippi shadow day by the way to honor to have here my friend are podcasts and, and you actually run your own business, can you share with lizards not there? What’s the name of your business and industry? Are you? Are you in there? The name of my business is wild cabinets and flooring, wilds cabinets and flooring, and where’s where’s your hometown, poplarville mississippi high. If a good assistant gets too complicated in your industry, oh god waking pretty much totally mess up and lose a lot of money on custom cabinets, just messing up an install or yeah ordering the wrong material. Is that ever happened to you back yet I’ve lost a lot of money and it was just before I bought a karaoke, complete library library. What you do is you pay a certain amount of dollars for certain kind of license:i pay $10,000 to have access to duplicate the karaoke live cdg, cds, plus graphics, on one desk, it’s unique, it’s like a hybrid of a dvd, cd kind of thing. I bought rights to make 10 copies of it for thousands of dollars, so we could duplicate our karaoke system tenfold long story, short I made sure I delegated it to a guy I thought i, actually didn’t, delegate at all, I actually made it very complicated, drink, very unspecific, and then I told him to get started. So he made 10 copies of the wrong cd so that when you go up to your cd, your karaoke dj and you ask for a specific song. Ideally you would tell me what song to play and they could find it and keep it up. Every time. I guys were two of the song. It was the wrong songs, e a key breaky heart, and then they would play it if you like, michael bolton, something-or-other or george michael faith, and it did go well.

Who does michael michael bolton live in my bathroom, cleaner? There I want to go to the classic clean.Com, the classic clean.Com v, some of the best general service in tulsa the system to give what we got cut on the book. So you can see my wife and kids. Please tell them up on your way to the office now 3-2-1. Here we go alright tribe, nation, welcome back to the temple of boom to your daily dojo of mojo, where we teach you what you need to know to make a little mo this. Just in from our home office, camp, clark and chicken palace on friday. There are well this past friday there are. There are hundreds of thousands, hundreds of thousands of podcast wall street journal, set here in last 6 months or 6 months ago there was 530,000 podcast in the world in the world and out of those 530,000 podcast in the world. You thrive. Nation made us number one on the itunes charts on friday, which means z. Yes, yes, these crowdfunding work specially. It means believable and then I woke up. I went to bed a friday after the conference. I woke up, saturday is traditional, 3 a.M. And I realized. Well, we better not screw this up now right now, it’s kind of like the top. Now we don’t want to be call colton dixon to pop music star, take colton dixon. Can you redo the song, our song, that says bottom top now changed from the top now we’re at the bottom to the top and bottom, because I mean the submarine community could relate to us sure and the the the coal miner’s to relate to us as a profession.

We don’t have a song about going from the top to the bottom, so now it really becomes about staying at the top, which is why I’m super excited about breaking from tom peters we’re going to be interviewing here in just about 30 minutes:tom peters, the best-selling author of in search of excellence, dropping knowledge, bombs, left and right, left and right. That was the right here, the last down. How do you know that we were at the top for? Did you take four and a half hours called? We must know where we rank in the charts at all times. Okay, so john john john, said something come to me like hey, dude and I said. What are you we’re now at the top of the itunes charts? To which I said? Are you kidding me? This is like a 2:30 a.M.,. Are we still at home? We are still at the thought, starts at 7, so I had to block it out yourself naked, be the ball. I mean i. Know you don’t that’s. Why I’m not worried turns out you can’t. You can’t drive around naked, though, when you can it’s a business repercussions right, okay, so try base only you can help us stay at the top by subscribing how to drive time show today on itunes, and if you leave us an objective review, you subscribe to podcast will send you free conference tickets for jenna subscribe on. Itunes leave us in a jacket review, an email as proof that you did it, but even that’s too, into it drive time. Show. Concert from tom peter, the simple act of paying positive about paying positive attention, while I’m really trying to get the simple act of paying positive attention to people has a great deal to do with productivity.

Simple act of paying positive attention to people has a great deal to do with productivity, z I called his verbal bouquets I call it saying. Thank you. I called his gratitude. I’ve learned to the best I’ve watched you do it over the years, but you’re a guy who you probably don’t get anybody saying something positive to you more than play once a month, maybe twice a month. Where can we see your businesses? Do great bodies? Weho often does somebody come up to you on the street and say man. Your optometry clinic is awesome. Very, often because maybe a google review or something right, grandview employees, my mom or something every week every week, I appreciate you boss. Cuz. You prefer you because you actually showed gratitude to me. Cuz I’ve been on time now, 5 days in a row and I appreciate you thanking me for doing that. Yes, that’s my employees want to be praised, but you’re the boss never gets the price and that’s okay, that’s okay! Just because people aren’t treating you that way. That doesn’t mean that you get a pass on doing the right thing and the right thing is positive attention. I love the way you, but he puts that. It’s not just attention, but it’s positive edifying, encourage working business owners improve. What’s the action step, the average business super busy all the time, rather business, doing sales, accounting, marketing and whole thing. How can they? How can you be more intentional about paying positive attention? People don’t be like your customers, your customers come into your store and they expect they expect to be on time to expect to be pricerite. They expect to be greeted, you know. Well, they expect all the things they expect and you know how many of them leave a positive google review, how many of them.

Thank you like card. How much did I say. Thank you, father in there about a hundred bucks at the conference, 2525 really great reviews. That means that three out of four people, either a didn’t, have a gmail or they didn’t have the time to be working. A little bit extra. You like I expect that when they are, you know doing all the steps on the checklist that they’re supposed to be you like. That’s why we have the checklist they’re supposed to do. That’s why we have a checklist my mind all the time when I grab your hand, you say unbelievable, cuz I know my mind is blown and you know you got a lot on your mind. You’re trying to get your budget trying to make sure the wax on the things you staying busy that you know you got money in the bank and being that issues. You know me, but then here’s the deal. Here’s the deal be that high on piyo piyo customer who sings ordinary and edifies and encourages your employee car just because that goes so far, I love it everybody loves being built up and a positive way. You build, me up, buttercup tag, you’re, looking good today on time again, rockstar by 5, something I do not save I want to say is tyler, you look so sexy, but you want to be affected with it and I love him and he’s right. You know what I don’t be disingenuous about this, but I want to be affected with this next endorse. But you know going to save time and money off your office supplies and printer supplies I thought to myself self. Maybe I should not go to office depot everyday me, that’s our highest best and highest and best use for a manager’s. Maybe we shouldn’t sit her best people to office depot to buy office supplies in printer supplies, and so we reached out to a company called onyx imaging imaging. Does oh yeah office supplies all at a great low low price, save time and money with onyx imaging.Com, that’s onyx. Imaging.Com stay tuned broadcasting live from the center of the universe.

It’s business school without the bs optometrist turned entrepreneur entrepreneur of the year clay clark. It is the quiet time show that you’re pooping stop to make your hand. Soap. Super park apartments in like sin, cuenta that was teaching business skills. Call friday, should welcome back to the flat time show on your radio I’m, so excited to have tom peters on today show dude, it’s going to rock tom peters is tom peters. He brings the swagalicious. He brings the energy. He brings the passion about business that you need to run a successful company. So many people that are you know why is a fair going to be watching netflix and I kind of guy? Do you want on your team, he’s the kind of guy you want fire and yet he’s the kind of guy who you talk to me? Think to yourself wow, I love, you be my mentor just a little more legendary notable quotable before we interview the man, the myth and legend so notable quotable from tom peters, the best selling author of in search of excellence and his newest book the excellent dividend. He says, celebrate what you want to see more up. You are the master you were, the master I have had it. I’ve had to alter my entire life, because I previously I had documented a tight little system. I called f5 goals have a complete life you want to have. You would have this just did this justin faith family finances, fitness, friendship, faith, family, finances, fitness friendship, but that’s a complete life for years. I thought to myself. That was your I mean I was yet. If you want to have a complete, you have the f5 life, because I just kind of like a tornado and f5 is the highest scale in it all looks together a buffet together, family, finance, fitness friendship turns out I thought to myself out at 5.

Only horseshoe, not suckle, i, look at you chopping, i, say don’t in suck even the idea of another f, because you were wrong and then I look to my friend. To see it. Does, he say:can you introduce the new app I did? What was the talk to me about celebrating what you want to see more of it? How you do it at your business, sy, here’s where we got to go to talk about it, cuz I think we need to celebrate. We just hit the number one in the world on itunes without you down to the farm. Oh yes, it’s time for little farm logic. What’s it mean? What time is it now in the marriage anniversary celebration to celebrate still had it? Okay, what happens is this contest is so awesome. You said it sells goal and you hit it and you don’t decide yourself as pretty good job thanks, but we were supposed to do it. We did it so I was expecting it and no one will get fired today by the way. Tomorrow is a whole new day, though so I can google do as well as celebrating tomorrow. Let’s do what we’ve always done. Sign clay clark! You take your staff because they listen guys we’re going to go I’m going to bring pizza and we’re going to go bowling. We’re going to go. Do something fun moment bonding. We all got to get to bond a little bit 140 price and then also they get to understand. He wait a second that must be a big deal because he took some money and we all know money is kind of a big deal and he spit it on us because we we did at the team what we set out to do me accomplished it and now there’s a sense of wow. So from now on, we do see what you had. That is. Your culture is a listen we’re going to celebrate when we hit and do the think it was supposed to do sit at sales goal. What you’re so cool? How many widgets you want to sell this month and then set it up to get your stuff together, tilton presale, a thousand widgets, that’s right! Go then we’re going to do. Xyz can i. Take it. How much this idea of celebrating success rocked my mind. Please tell me we will you are you?

Are you around the time when you said clay weed insert a new f into the f5 is f5 like we like start a new app to have six goals and I thought I thought we could possibly see. I left off my list, I can’t I thought your face. You got to hold your eyes. This is what I said. Broadway christmas boo, like i, picked the wrong week to quit. Smoking like I picked the wrong week to quit drinking of celebrating what you want to see. More of this could not be under scored more than with your holiday party. Was your thanksgiving with your my wife and my wife worked with you? She worked for you for about this right by 6 months in working for you at the eye, dr. Robert, zoellner and associates. This would be 18 years ago. Do you want to go to magoo’s and I’m, not kidding 99 99 cent, chicken panini in the budget, gourmet section where it’s like 99% sodium? You know they’re like chicken wings and that kind of thing. I’m taking can’t afford to go. We’re walking currently walmart to get our chicken panini or bunch of gourmet. We don’t have the air conditioning turned on I mean I did not have the air conditioning turned on in our apartment at this time, where the second floor of a a july apartment in tulsa, nice I got a job at applebee’s, target and work at directv. Those places are asking me to go to magoo’s, so I wouldn’t have thought that you were the cause of this thing. She says doctor’s he’s taking us all the magoo’s. We had a sales call and it blew our minds our first date and month of being married at our first date, that we could we go. Let’s go to goes and it meant the world to us bro.

It was awesome, I’m glad to hear that. Thank you. That’s very encouraging and that’s what you do it. If you listen out there and have a business celebrate good times come on so do you have to do your essay on top of your accounting, your taxes, your finances, and if you wanted an accountant, they can help you stay proactive. If you want an account to do that’s proactive about your accounting, as you are about your financial future. Good hood, cpas., com, hood, cpas., com cpa.Com stay tuned, attend the world’s best business workshop, led by america’s number one business coach for free by subscribing on itunes and leaving us an objective review. Claim your tickets by emailing his group that you didn’t, and your contact information to info at drivetime show.Com all right track meet you welcome back to another exciting addition of the drive time show on your radio and podcast download. Now, on today show we’re breaking down the words of wisdom of tom peters, and then we one up ourselves during the second hour when we’re going to be interviewing, tom peters, himself., tom peters, you might save yourself, see see you might see if you are now. If you are an owl, you might say who is tom, peters and I would say that. But apparently we have owls and humans listening, because when we were the number one podcast on the planet on friday, so maybe maybe it would save the cool. How many podcasts are there? 500 530000 over half-a-million podcast in the world and I swear I’ve seen a lot of south korea? No, no north, korean i, don’t know if they just ran the internet connection know it’s night time there when we are and the power is off I think so it’s night time is the right time to start the 3 night.

Time is the right time for business like that. It’s business time force labor camps. If you get home and you realize electricity’s papi I can friend, you see a picture of the supreme leader and you recognize he’s fat, but probably couldn’t do anything at all. If you wasn’t dictator supreme leader of north korea in the news, so that’s right, i, absolutely fires me up. This is the best selling author of in search of excellence, the author of the new book, the excellence dividend, a legendary business author. He write vision is dandy. United sustainable to come to vision is dead, but sustainable company excellence comes from a huge, stable of able managers. Are you preaching? You cannot i, don’t avoid hiring a good manager at it. Do not hire a good manager. Your team is not going to do the systems that are required to make the money that is desire and pretty soon you’re going to be in living in a van down by the river, which is cool until it gets cold. When you start to shiver, if you drink too much your liver is going to quiver, because you must remember that you must hire managers. If you do not hire good managers, nothing works, see. Nothing works. You have to hire good management. As we all know, you can’t find good manager, manager use good manager store. Excuse me, I would like to pick up a couple of by your manager went to the good manager. Do what I didn’t see any good manager, so I just didn’t hire him if you have a company-and this is just whether it’s a business organization of any kind at all, see your optometry clinic. Let’s go to your memorial location for 5000, how many people work at roughly memorial 560. Okay, do you have what, if you wanted to keep all the profits yourself and not hire manager? What would happen I would have to do a lot more work that I’m currently doing kylie, who manages your memorial location kylie, who manages your memorial location, is the same woman who managed to my my wife 19 years ago, how in the world do you keep a good person that money is?

How do you do if you take good care of them? If you don’t, somebody else will, if you don’t, somebody else see I hear so many people, entrepreneurs who are trying to pull a hundred fifty grand a year of profit out of their company and they said they’re not willing to pay a manager. You’ve got to pay a man. If you want to go over, make it a hundred fifty grand a year to a half a million bucks a year. You have to hire good managers. If you want to be stuck working 80 hours a week, making a hundred grand a year, then don’t hire a manager. But if you want go to the next song, we’ve gotta hire a great manager. Do you really think bottom line is time to get get a manager, for my take is up to him. I wouldn’t throw a party I wouldn’t be too excited. If your personal income is $100,000 a year, I would say if you’re a hard worker, a diligent person, you can make $100,000 a year being self-employed that that the profit so that the average business makes a 25% profit margin. Just doing some rough shod math on this I would say:if you’re doing a million bucks a year of of income, you need to start to hire a manager and, what’s going to happen, to have to take at least one step back one step backwards:financially the higher the manager, maybe two steps backward to go, 8 steps forward and that’s what I have found in optometry to get a lot of guys come up to me and say:how did you go to the next level?

I said the doctor and they said what and if I were to take some of the people that I’m seeing and give them to another doctor will just chop things up. I tell you what man are just so you know what I’m doing doesn’t work but I ain’t open today. Do you know he is build-it-and-they-will-come and you have to be so. This is going to sound mean you have to be your living below your means:you’re, delaying gratification, you’re, building your war chest, which implies that you’re not spending all the money you make and that’s the problem you coming to the business in there like. Why don’t have any money advertise i, don’t even hire somebody else when you don’t have any money, but you just said you just said:i think you just said live below your means and we have a collar of a listener, but from friday they called in and I was actually hung up right away, but this is just all I got from the car. Okay, where do you get off i, just don’t get what you’re saying it that way! Worcester you say your worcester isn’t just isn’t about building a new building your war chest just isn’t about paying for advertising. Your war chest is also hiring good people. Building your teeth before you absolutely have to have them from me to we bingo, and so you have to go to bring them on, and you said yourself I’m really not busy bring them on. Well, then, that’s then you built for that to now you you build you like for Me:i’d bring another doctor on so now. I have to ramp up some more stuff. You know how to get some more people in here. We open the open the second book, and you can. You can now go after. She don’t have to point if you wait till you’re so busy and you should hire them 6 months ago, you’ve kind of missed the boat I want you to break down to break down your business, called you because you and your in your upcoming book, yes, and by the way now that we’re never won the world and I to know we were there for 3 hours in the top 10 of the business section, I am going to forcibly sit down with you and I love you and I’m, going to transcribe how to make you finish.

The book, I guess, i, know what, in your upcoming book and I’m, going to forcibly make you it’s going to be a business forest book called the, business pig and that book your first principle. The book is going to be the you want to be at the pigs, get fat in the in the hogs, get butcher, butcher i, don’t know yet they’re focused on making as much money as they can from the business and therefore they’re not going to delay gratification. They want to hire and underpaid person to manage people. But yet, if you’re going to hire someone to manage your people, you have to pay them disproportionately more than everybody else, because they’re going to go through hell on earth managing people managing people management equals managing problems. Promotion equals problems. You can’t pay your manager peanut. Is he break it down where you got to take good care of them and what happens if you get a good manager and their hard-working in the getting things done? If you don’t take care of them, just like butter chips had somebody else is going to take care of them. You know, and you have to you-have to have the mindset that you’re not wasting money. It’s it’s a business building moment you’re, putting money back into your business and to build it and having a great manager. Having someone that can inspire and leave the team, and let you do some deep thinking that you can actually start working on the business, not in the business that you just a game-changer, which is an absolute gamechanger gamechanger having your spine in line. If your back hurts all the time and you want to just get a chiropractor’s and help you get your. Why didn’t? Why did you live in tulsa check out dr. John sibley., start for wayne gretzky nhl hall of fame legend nickelback, the actual interview with tom peters? What about yourself

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