Business | Management Is the Ability to Get Your Team to Deliver Results to Your Customers w/ a Spirit of Excellence & Over-Delivery While Being On Time & On Budget + Celebrating the Client Success Story

Show Notes

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Audio Transcription

Hey, how’s it going? I’m Thomas Croson, owner and founder of Full Package Media in Dallas, Texas. I’ve been a coaching client with Clay Clark since the beginning of our business. We started about a year ago, August of last year. I had no clients, no idea what we were doing, no clue really what was going on and now we’ve grown to where we’ve got six photographers, got office space here. I have an admin sales person that works for us full time, developing an online system and a lot of that growth we attribute to Clay helping us and there’s so many things that no I mean this stuff is not you know revolutionary it’s not this crazy walk on hot coals and all this stuff it’s just real real stuff. Hey guys, Luke Erickson here with the Thrive Time Show. As you can see behind me, we’ve got all kinds of energy going on. People are starting to show up for the conference and it is hot in this place. We’ve got grill guns over here, we’ve got people playing the drums, we’ve got a fire breather. And man, people are so excited as they come in. Is a comment. We’re talking about what is possible when you just implement that you implement. Now Michael LeVine, writer of many many PR books, the man who represents people like Michael Jackson, Barbara Streisand, George Bush, he is standing by and speaking to the people here at our conference talking about branding. One of the greatest branding experts alive today is here at our conference talking to entrepreneurs. We just wrapped up day one. It was incredible. We had some remarkable speakers. Michael Levine. We just finished with a lady named Jill Donovan who owns a company called Rustic Cuff talking about the power of the Dream 100. I cannot wait to see what tomorrow holds. Hey guys, Luke Erickson with the Thrive Time Show here with you. It is day two and the energy is high. People are so excited to be showing up. The team is ready. Come on, let’s see what it’s like to go on in for day two. Follow me. I’ll tell you what, people are so excited to be here for day two. It is going to be incredible. Cannot wait to see what today has in store. Right now, here at the conference, we’ve broken into groups going over search engine optimization. I know for most of us, myself included, if you hear that term, what is that? What does that mean? That’s too techy for me. Well, our experts are breaking it down for people so that you can clearly understand how to come up top in Google. It’s doable, it’s possible. Now we’re in the middle of a break and what we like to do is we like to give you as much tangible and relevant information from about the start of the hour for 45 minutes. Then we take approximately a 15 minute break to allow people to connect with other entrepreneurs around them, bathroom break, and also use this time to just really digest all of the good information that you’re receiving the whole time. Right behind me, we’ve got Bob with his drill gun, melting an ice sculpture. It is awesome. The ice sculpture represents our life, right? It’s here for a time, but we all need to have the sense of urgency to implement the things that we’re learning so that we can make the most of the time that we have. We are outside, you can see a line behind me. What’s going on is that we partner with different companies to help them implement the proven systems over and over and over again. And one of those companies is Master Machine. And so what we like to do is partner with these companies to also help them give samples to other people as they come to the conference and truly get their name out. I just wanted to recap some of the amazing things that have happened today. We’ve had entrepreneurs like Paul Hood with Hood CPAs. We’ve had Jill Donovan and Michael Levine come up and just impart so much wisdom and knowledge. We’ve got an incredible giveaway for one of our teamies. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. We’ve got a lot of people that are really passionate about the technology. Hey there Thrive Nation, one of the things that we love most about our business conferences is that we want every entrepreneur to leave with their questions answered. So what we do is we let them put the questions up on the board here so that they can ask their Clay will not end the conference until every question is answered. As Clay Gellar continues answering all the different questions that entrepreneurs have brought to the conference, whenever someone comes here and starts to hear this information, especially for the first time, it just brings about so much anticipation of wanting to actually implement the proven systems and processes. And so Belay always wants to make sure that it answers all of those questions so that they are the most set up for success to be able to go home and start implementing. If you have any questions, email us at info at tribe We have come to the end of the 2019 Christmas conference. It was incredible. These entrepreneurs have gotten so many tangible things that they can go and they can implement. Check us out for more information at And as we always like to do, we want to end with a boom. Three, two, one, boom. All right, Thrive Nation, a lot is going on. So in the background today, you’re going to hear lots of, and a lot of just banging and a lot of clanging because we’re installing lighting, getting ready for the Tim Tebow appearance at the in-person Two-day interactive business workshop and we’re talking today about step 10 of our 14 step process We guide clients through and it’s called management and execution Now for anybody out there who happens to be a believer in the Bible Hopefully this analogy works for you. But Austin, a little Bible knowledge, who was Aaron in the Bible as it relates to Moses? Aaron was his brother. Aaron was his brother, okay. And so my understanding, and correct me if I’m wrong here, is that God wanted to talk to Moses. Right. So he told Aaron, Aaron, you’re going to be, figuratively speaking, the first manager, and I need you to manage these people down here as I go up to the mountaintop to talk to God. Am I accurate so far? That’s accurate, yes. And so he tells Aaron, Aaron, no false gods, no fornication, no orgies, etc. And that’s where it gets weird. Am I correct? You’re correct. So how long was Moses up there approximately? Do we know how long he was up there? So Moses goes up there, he’s up there with God, he tells Moses, Moses tells Aaron, Aaron, no orgies, no false gods, no fornication, etc. And he’s up there, I don’t know how long he’s up there, and then pretty soon, I don’t know how many days it was, how many hours, next thing you know, Aaron gets out the figurative glow sticks and begins to have a crazy party. And so much so that everything fell apart and Moses was only up there talking to God for a limited period of time. Correct. So Aaron was the first manager and you say pass or fail I’m gonna go with fail. Another, the first brother in the Bible, the first brother you got Cain and Abel? How’d that go? One murdered the other one, right? So the first marriage in the Bible, did the wife lie to the husband? Yes! Okay, how’d that go? So there’s really not, it’s not like there was ever an unbelievable friction-free existence beginning with Adam and Eve. And once they move from just Adam and Eve, that’s where you have more than two people, now you have to manage people. So we have the first manager, Moses and Aaron, that relationship, it didn’t go well for Aaron. So now we talk about businesses that I own or businesses that you as the listener own or you’re involved in. So Amelia, do you manage people? I do. Okay, how many people do you manage approximately do you interact with throughout the week? Eight approximately eight. Eight, okay. And if you’re managing eight people, vaguely speaking, what are the things that would happen in the business that you’re involved in if you did not manage and follow up with the staff? Nothing would get done and they always try to find an excuse to do nothing always. Right, so as an example, a friend of mine owns a haircut business that’s not mine, and he and his wife went on a vacation for five days. While they were gone, they came back and they found out that the employees decided, since they were quote unquote slow, to just shut down the business for two of those five days. Wow. But it’s predictable to me that they would do this, because most of the employees, not all, but they wake up with a burning desire to do the least amount of work possible. That’s the goal of most employees, not all, most. And so they’re gonna do nothing. So in the store environment, Amelia, what are the things that happen all day, every single day, the little fires that you have to put out constantly where the employees are urging, desiring, pushing, manifesting an urge to not do their job? It’s the phones constantly, constantly having to go get them outside, go get them from the laundry room, hiding in the bathroom, just to play Candy Crush. Constantly on their phone. And I always try to cite my sources and be very clear and very fact-based. I try to use facts. So it’s 11 hours a day. That’s intense. Wow. If you’re going to spend 11 hours per day on your device, how are you going to find time to do that? Oh, I know. You’re not going to do your job. So you know, throughout my day, I just have rules. I’m not saying these are how you should live your life. This is what I do. I never play video games. I just have no interest in it ever. I just don’t. I don’t care ever, you know, so maybe that’s right. Maybe that’s wrong. I just, I don’t do it. It’s like a rule. Throughout the day, I don’t talk to friends and family throughout the day about anything. I just work. And then when I come home, I don’t talk about work. Now these are principles that I live by, and so that makes it so it works. You know, you do a great job, Amelia. That’s why I wanted to have you on today’s show. But you have a checklist for everything. So step one, folks, you have a checklist for everything. And that’s a big thing to have a checklist for everything, because Amelia, if you have a checklist for everything, again, this is step number 10 on the path here. Tell me how that A, keeps things orderly and B, keeps people on track having a checklist. I mean, it just ensures that everything’s getting done and it gives you a visual to see if it has or has not been done and it gives you a way to follow up with people. And it’s a real thing. So I’m gonna pull it up so people can see. Now, and if you’re a client of ours and you say, well, what is the end goal? I need a visual in my mind. I want to be able to see what we what I get when we’re done You know if we get to the top of the mountain, what does it look like you know? This is it right here. This is Board slash staff we have a log in there and here are the checklists for everything. There’s a checklist for opening the store There’s a checklist for the daily forms packet. There’s a checklist for the morning powwow and Every single morning we’re supposed to go over weekly stats Wow. Absolutely. And every single morning, we’re supposed to go over weekly stats, the member special, cash tips, phones must be kept in the back, communication breaks. Every single day, we go over the same checklist. And there’s a checklist for everything. And if you didn’t use or you don’t use the checklist, Amelia, what happens? Things get crazy. Real fast. And people don’t want to use a checklist. So as an example, throughout my day, I have a to-do list I print off. And on my to-do list, there are things that I have to focus on. So one of those things is that we have to sell tickets for upcoming events. Why? Because when Tim Tebow comes to speak at our event, we’re going to have approximately 300 people here. And I want to make sure that we have a great event. But once we’re sold out, we’re sold out. So I have to track how many tickets are sold, how many tickets are remaining. I have to constantly bring it up. So I’ll yell things out throughout the day like, James, how many tickets have we sold? James! Okay, that’s right, he’s outside. Devin, how many tickets has he sold today? One. So he’s sold one ticket today. So there we go. That’s just it. He sold one ticket. You know? Then Austin and I, you and I are dealing with Mallgate right now, right? So we have a booth at the mall to get reviews and do product demos, that kind of thing. And you can’t get reviews if you don’t have a booth at the mall, right? So like, these are things I talk about every day. Okay, how’s it going? How many reviews did we get? How many? It’s like, there’s certain things you have to track all day for the haircut business. How many people’s, how many haircuts did we do today? How many reviews did we get today? How many sales did we get? It’s just, and you’ve got to have a checklist. Otherwise your head will explode with the complexity of these things. Yeah, or melt just by not getting it done. Right? Now, so that’s actually number one for everybody listening today. You have to have a checklist for every aspect of your business. You have to have a checklist for every aspect of your business. What? Now this is what, this is gonna blow your mind. Tim Tebow is speaking in Tulsa. Amelia, do you know who Tim Tebow is? I do. Do you know who Tim Tebow is there, Austin? Yeah, I do. Okay. He’s jacked. Have you seen him recently then, Austin? I haven’t seen him recently. I’ve seen pictures of him. He’s jacked. I mean, this guy… Now, again, I mean, this, this, this… I mean, pull it up here, folks, and you can decide if he’s jacked or not. You might look at it and say, he’s not jacked. I’m just… I believe that he’s jacked, but somebody might say, no, he, this guy’s, this guy’s not, not jacked. You might not. This is him testifying in Congress about something, but let me just sort it by like the most recent. So you can see him maybe the most recent video that, that’s, let’s say this month, let’s see if we can find him. So, I mean, he is, he is just jacked. Let’s find him. I got to get away from this congressional thing. Maybe if I go where it’s, yeah, this is probably, that’s probably too, let’s go Tim Tebow speaking. Maybe I do that, Tim Tebow speaking. Maybe we can find him because maybe he’s been speaking recently. But the guy is just jacked and he’s always, there he is. This is him just, you know, and he’s just always jacked. That’s part of what his thing is. He’s good to do jack. When I’m talking to his booking people, there he is, he’s jacked. What do you think they asked for as relates to his food? What do you think, Amelia, what do you think? Because again, he’s going to come into Tulsa, he’ll be here all day. And they gave me a checklist of the things that he needs to have. And he’s not a diva, it’s just a simple checklist of things. You know, like he wants to have a functional microphone that works, makes sense. You know, would like someone to pick him up at the airport, makes sense. What do you think he has on his list for food? I would assume a lot of lean protein. Exactly. So he has a list of the food he wants, and he just wants to eat lean protein. And it’s a very specific list. But he’s not saying, well, whatever you guys have. It’s just a specific list. It’s not mean. It’s just a checklist. But you don’t look like that unless you have a checklist for how you eat and how you work out every single day, every day. It’s just a checklist. Now what’s crazy is he’s the same way with fitness about his faith. That’s why I wanted to have him come to the event. He’s a guy who’s very consistent in his faith and some people liked that, some people didn’t, but he’s the guy before every single football game would lead the team in prayer. He was just that guy, you know. So he like, the faith is a big part for him. But whether it’s a big part of your life or not, faith, family, finance, fitness, whatever, if you don’t put it on the checklist, it won’t get done. Action item number two, you’ve got to install GPS on all the work vehicles. Why? Austin, why? Well, if they’re hiding in a bathroom to get on their phone, I imagine, you know, maybe they’d stop at a gas station and do the same thing. What do you think, Amelia? Why would you have to put a GPS on all the vehicles? Great, it’ll get crazy. They’ll be driving crazy and going places they’re not supposed to. You know how it is. Hopefully they don’t steal the vehicle. That’s crazy. I’ve had a lot of my clients, a lot of my clients in the construction space with their employees will actually take the parts or the materials or the tools to the job site and then they will take the parts and the tools and the stuff away from the job site and sell it at a pawn shop. Yeah, that’s awesome. Often. Wow. So, you got to have GPS on all the vehicles. You track that, okay? Next, is you got to put cameras in the lobby. Now, if you got, or cameras, you know, install cameras where the employees and customers are interacting. Now, again, this is crazy stuff, but I’ve worked with a lot of businesses that don’t have that in place. And so one of my clients I’ve worked with for a long time, he caught over $200,000 of stuff being stolen from him in one month. Wow. This guy’s selling like refrigerators, outdoor grills, these kinds of things. And employees are just taking them off the job site. That’s criminal. It’s crazy. It’s crazy. You got to have you got to have. Now, next thing you do, you have to have clarity voice installed or you have to have call recording installed. You don’t have to use clarity voice. I recommend clarity voice, you use what you want, but that records the calls. So Amelia, how often does somebody come into the elephant in the room, the haircut chain, and they say, Hey, I called the call center and told them that I couldn’t come in for my 1.30 haircut and that I’ll be in at 2. Pretty often. And when we play the calls, pull the call, we find out that the person did not say that. Correct. Rarely. It’s almost every time. It’s like, yeah, I called the call center. I told them I’d be in at three. So we called, you know, so the manager will call the call center and go, Hey, did you tell this guy we could get him in at three? Cause we’re booked out. And they’ll go, no, I never spoke to him. And then we look at the call log and we see, and it didn’t happen. It happens. I mean, it’s probably 10 times a day. This happens. Yeah. So, so a checklist would help keep that top of mind awareness. Yup. And then having the GPS would make sure our employees get to their job. Um, last week we didn’t have a call center. So we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. And we’re going to have to go to the call center. mind awareness. Yep. And then having the GPS would make sure employees get to their job. Last week we didn’t have a GPS on an employee’s car, but an employee claimed that he was on his way to one of the shops to go to work. We didn’t have a GPS on his car because he cuts hair and he kept saying he’s on his way. He said, I’m on my way. An hour and a half into a ten minute trip, he’s still on his way. Right. Crazy. Real. So, real thing. Install the call recording. Next, you want to install the video recording in your business. Now this is, I’d say video recording in your, let’s say in your presentation aspects of your business. So this would be like, the first would be like install like a surveillance camera. This is more of like a theft deal, okay? But then this one over here is you want to install, if you can, video recording in your presentation aspect. So what am I saying? It’s like, if there’s a performance, like if you ran a ballet, or you were a basketball coach, or you were a pastor, or you’re a coach, you’re doing something where you’re presenting, it would be a good idea if you had high quality footage of that so you could analyze that to improve the performance of the people. You know what I mean? So that they know they’re being recorded. It’s not like a gotcha. You’re saying, hey, you’re going to speak, we’re going to record it. That’s why when Tim Tebow speaks, his team says we’d like to have a recording of him speaking just so we can analyze it. That’s on the checklist. Right. And it makes sense. So next here, you want to determine and post your key performance indicators for all of your employees to see at all times. So today I just shouted out a minute ago, I said something really classy. I said, how many tickets have we sold? And Devin said, one. Okay. So why do we have a whiteboard Austin where people can see it? So we can keep track of it all and keep each other accountable. Yeah. Yeah. It’s not mean if we’ve sold one ticket today, nor is it great if we sold like on Monday. I think we sold like thirty five tickets. But then today so far, it’s ten thirty one. We sold one. I’m not upset about it. It’s just it’s a factual thing. Right. So if we want to deep dive and analyze, we can’t because we have the information back to the mall. It’d be hard for you to go to the mall if we don’t have a booth. Right. You know, so it’s like, do we have a booth or do we not? Do we sell a ticket or not? Did we? There’s got to be like a binary yes or no. Right. So that’s that’s the game. OK, so next, you’ve got to have the management is your ability to get your team to deliver the results with a spirit of excellence. So you’ve got to be able to get your team to deliver the product or service with the spirit of excellence. Now this is something that maybe someone will disagree with me on, it’s okay. But the Bible, I’ll put it on the notes here so we can look at it, but the Bible says work as unto the Lord and not as unto human masters. Now there’s a lot going on there, there’s a lot there. I’ll pull it up here so we can look at it, we can analyze it and really break down what’s being said here. So I’m going to just put this up here. This is Colossians chapter 3 verse 23. I’ll put it here, a little notable quotable. Okay, boom. And I’ll pull up the actual verse. Give me one second here, folks. I’ll pull it up. And there’s a lot going on here, but there’s two different mindsets that exist in America today, and I’m not saying that I endorse the anti-Christian worldview. I’m just being very clear. If you were to talk to the average American employee and say, hey, you need to work as unto the Lord, the average American employee would be like, ah, I care not what you just said, because they don’t care about working as unto the Lord, because it’s not, they don’t really care about God. They don’t oftentimes believe that God is real, so therefore when you tell them about that, it falls flat, because they just don’t care. And so it doesn’t really work. But if you tell them, render more and better service. So Napoleon Hill was the best-selling author. And again, if he ever says anything that ever goes against the Bible, I always tell people, go with the Bible. But Napoleon Hill is who I named my son after many years ago because the book, Think and Grow Rich, changed my life. And at the time I read the book, I was a jerk, I think, and I was just trying to become the best entrepreneur I could be or the most successful. And I read this book by the best-selling author of Think and Grow Rich by Napoleon Hill, and he said, render more service than you are paid for, and eventually you’ll be paid more for less services rendered. So my mindset was I’m working at Target. Okay, all right, I get it. So I’m working at Target because I’m not that skilled. I’m not that well connected. I don’t have any big value that I can offer the world at this point yet. So what I’m gonna do is I’m gonna just, I’m gonna wow people. So people would say, excuse me, do you know where the Michael Bolton CD is? And I go, oh yeah. Then I walk you back to it and get it for you. Excuse me, do you know where the towels are? Yes, I do. Let me walk you back, boom. Hey, do you know where the restrooms are? Absolutely, let me show you. And I was like the most helpful human working at that target once I figured this out. And so a guy named Todd Starkey pulled me aside and Todd says to me, hey, you’re doing an incredible job. This is a customer at Target. You’re doing an incredible job. Can I ask you why? I said, I’m starting a company called I’m about three years into it. I’m growing it. I’m newly married and I’m going to be a millionaire before I’m 30 and I’ve just got to wow every single customer because eventually it’s going to be a, that’s my mindset. And he goes, well, I happen to be the hiring manager at this particular company. What do you make now? And I said, well, I, you know, like eight an hour. And he goes, well, I’ll pay you 15 an hour if you’ll come work with me. I was like, okay. And that’s how I got my first real job, you know, just by over delivering. But I did it for a completely selfish reason. I did not do it because I was biblically inspired. There was no like biblical altruistic reason for doing a good job. I just wanted to make a lot of money. Now, Colossians says, though, whatever you do, work at it with all your heart as working as unto the Lord and not as unto human masters. So, since you will know that you will receive an inheritance from the Lord as a reward. So I would just say, if you’re out there today, however you’re gonna motivate your staff, they’ve got to deliver it with a spirit of excellence. And most people don’t do that. And that’s why throughout the day in my office here, Amelia, I think you probably know this, I always keep my mics on in my office. So if I’m sitting in here, just a minute ago, I was watching and editing and doing some stuff, but I can still hear what’s going on. That’s why I’ll randomly yell out. It’s kind of a bizarre arrangement, but I’ll yell out like, more enthusiasm, you know? Or, because I can hear the call center for elephant in the room at all times. And if you answer the phone with less than an enthusiastic way of answering the phone, it doesn’t work. So I just encourage everybody out there, you’ve got to find a way to get your employees to deliver that service with a spirit of excellence. And again, I put specific podcasts here for our listeners to listen to if they want to, to get more into it. So now we scroll down here. It says, listen to the podcast on how to properly hire, inspire, train and retain quality people. Austin, there’s a lot there, but if you can’t hire, inspire, train and retain people, what’s gonna happen? Well, you can’t duplicate the quality that you’re looking for. So you’re going to hire people that, you know, sleep on the job or get on their phones. You can’t inspire them and you can’t pour into them, you know, what you want to see. What do you think, Amelia? Yeah, I agree. That’s just something I’ve been working really hard with in the shops as a manager, trying to really inspire everybody to step it up, you know, give the best quality that you can no matter what. And I just look at it like, you know, we happen to work with a company called Outside Inc. right now, and I really enjoy working with Paul. I think Paul’s a good person. Agree. I don’t, you know, I don’t think Paul’s a perfect person. I’m not a perfect person, but I think he’s a great, he means, I’ve used him to install trees for me for about a decade now. So I’ve always hired him to install trees. So I like helping Paul grow his company Outside Inc. Like I’m excited about it. I want him to do well. But even if I didn’t want, even if I didn’t like him, I would still over deliver if he was a client because it benefits me. I don’t know if that makes sense. That’s a win-win. I see what you’re saying. You know, so it’s like, it’s not about him. I mean, I like him, but I’m just, you know, it’s a thing where, so that’s sort of a mindset that I’ve always had as a consultant. And my clients will always tell me, they go, man, you’re more motivated about me achieving my goals than I am. They say it all the time. I go, yeah, cause I get a percentage of the growth. So I want to push it. And so this is a really important step here. And I think that Amelia, when you start coaching with your clients and walking them through this path, management is, that’s when people start freaking out. Cause how can you manage people if you can’t manage yourself? Right. And I don’t know what percentage of self-employed people can manage themselves. You know, I’ve got a client I’m working with today. God bless him, pray for him, hopefully he figures it out. Every, no, I mean this though, every single week he’ll call me, right here, and he’ll call me and go, are we meeting today? Or he’ll text me and go, I can’t make it today. Or are we going to have our meeting today? Or are we, are we, we still on or can’t make it or running late or, but he’s like that in every aspect of his organization. So everybody who works for him doesn’t like it because they don’t respect him. You know, because nobody, Napoleon Hill, I’m paraphrasing, but he once said that They don’t respect him. Because nobody, Napoleon Hill, I’m paraphrasing, but he once said that nobody with a sound mind can work for somebody who has less ambition and less intelligence than they have. They just can’t do it long-term. And that’s a challenge because if you’re a business owner and you’re not an ambitious person, so if you’re the person who wants to get to work after your team, it’s not going to work. And I’m not judging any of the employees who get to work after me, but I’m just saying most days I’m the first person here. And that makes sense because I’m the owner. And I think a lot of people think it should work the other way. Well, since I’m the owner, I’ll be the last person here. I’m a big deal. People know me. I think that’s the mindset. I mean, Amelia, have you ever worked for a boss that has showed little to no energy about anything? Absolutely. How’s that going? Was it motivational? Was it exciting? No, not at all. It was very underwhelming. What do you think, Austin? Yeah, there’s a clear distinction between a boss and a leader. A leader’s going to lead the charge. A boss is there for ego. It’s interesting. It’s interesting. So again, if you’re out there today, folks, this is some profound stuff. Now, again, we’re going to be, throughout the coming weeks here, I’m going to be dialing in here with Amelia and you, Austin, just going through each aspect. But if you’re out there today and you say, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a business owner, I want to be a in you Austin, just going through each aspect. But if you’re out there today and you say, I wanna be a business consulting client. I want you guys to help me grow my business. It’s really, that’s easy to do. It’s very easy for me to help somebody grow their company. It’s very, you say easy. No, I really, I don’t believe in any of the books that say it’s hard. I do not believe it’s hard, but I want you to watch this. This is Thomas, okay? I’ve worked with Thomas from a startup to a multi, multi-million dollar business. Okay. So when he hired me, he had no customers. Okay. And he’s a real estate photographer. So listen to this highly motivational, high octane, charismatic presentation. Hey, how’s it going? I’m Thomas Crosson, owner and founder of Full Package Media in Dallas, Texas. I’ve been a coaching client with Clay Clark since the beginning of our business. We started about a year ago, August of last year. I had no clients, no idea what we were doing, no clue really what was going on. I think this was recorded like six years ago, maybe five years ago, but it could keep going. And now we’ve grown to where we’ve got six photographers, got office space here, have an admin sales person that works for us full time, developing an online system. And a lot of that growth we attribute to Clay helping us and there’s so many things that, I mean this stuff is not revolutionary, it’s not this crazy walk on hot coals and all this stuff, it’s just real stuff and like group interviews, we’re special and we do one on one interviews so we can have some good quality cameos. And as you hear him share his story on part two of today’s show, I’m able to know this, that the systems that we teach him work, but nothing works unless you as a client do. So if you’re out there today and you say, I want to grow a successful company, I’m willing to put in the work, definitely go to thrive and fill out the form. But if you’re looking for like an emotional rollercoaster of love, say what? If you’re looking for an emotional rollercoaster of just, woo, yeah, come on, woo, you can do it. No, but if you say, I’m just wanting to know what I specifically need to do to grow my company, that’s what we do. We have thousands of testimonials here. Now, Amelia, why do you think that I do every single 13-point assessment myself? To make sure that the people that you’re taking on want that for their business. Keep going. To make sure that they are gonna be dedicated to following the paths and the systems that you’ve put in place. Well, okay, how about this? My goal for every client is very shallow. It’s for them to bring in more money than they’re paying me. So the client pays me 1,700 a month. I want them to bring in, I want to be an asset, not a liability, right? Right. Bring in more. So they’re paying me $1,700 a month to go to their company. I want them to at least bring in $10,000 a month more. So in the case of this full package guy, could you imagine paying someone $1,700 a month and then that turns into a $3 million business? Wow. I mean, that’s a good deal. And they pay 1,700. Yeah. Out comes a $3 million business? OK. Yeah. You don’t typically take up startups. So what was it that you saw in him that made you believe in that opportunity? This story was based on the attitude of the person. It’s the mindset, the way they speak, the way they communicate. But this story is almost unbelievable, but I’m going to share it with you because you asked. There’s a guy who used to work for me who was a scammer. OK, so there’s a guy who worked for me as a videographer. So Amelia, this guy was a video guy. And he had a man bun. And he was a video guy. And he would always oversleep and always lie about his hours and but he would make make great videos when he wasn’t lying. And so he goes down to Dallas to open up a video company. And he’s telling people that he’s associated with me. So when he’s building the business and he’s hiring people, he’s like, yeah, I work with Clay Clark and this guy’s built many, many successful companies and you should come work for me, work with me because I, the company was co-founded by him. And this guy, he’s had some success. So you look at the guy with the man bun who looks like he’s, it never goes to sleep, who looks like he might be on drugs. And you’re thinking there’s no way that you’re successful because you look like you’re on drugs. So he would use my name as a way to gain credibility. So he got about three people, I’ll call them suckers, great people, but suckers, who believed his story. And one of those three suckers was Thomas. And so Thomas went to work for him thinking I’m working for a clay. So he looks me up and he finds the podcast and he’s thinking he’s working for me. So a month in, there’s no pay. Now there are bosses that do a manipulative carrot move. I’m gonna walk you through, don’t do this, but there’s bosses that do it. And the carrot move is this. They will promise you a big financial payoff in the future, but the future never comes. So they hold it over you, like they manipulate you. So it’s like, if you do this, then I’m gonna give you 4,000 hormones once we get to this goal. And then once you get to the goal, they adjust the goal. And they keep doing it so you never actually get to the goal. Oh, that’s Satan. There you go. So this guy’s doing the move. So he’s out there telling people, hey, if you do this, I’ll pay you. So the guy’s working for 30 days. Thomas is working for multiple days, 30 days working for the guy. And he hasn’t gotten paid. So Thomas did the high ethic thing in my mind. He drove from Dallas, Texas to Tulsa, Oklahoma to get paid. So he gets in the car, he shows up four and a half hours later, I go, hey, what’s up, man? He’s in the office, and he’s like, I need to get paid. And I go, who are you? He’s like, don’t play the game. He’s like, Mr. Clark, I respect you, I don’t want to play that, but I need to get paid. I’m like, who are you? He’s like, I’m a paramedic. I also work for your company. I need to be paid. And I see you for what? And he’s don’t don’t play the game like you don’t know because I know that you know that you know that you owe me. But he said it with less passion. He’s pretty stoic about it. Yeah. And I said, I really don’t know who you are. So he said, oh, I said, who did you meet? And he tells me the guy’s name. I went, oh, wow. So that guy told you that he started a company with me. Yeah. So you think you work for me, but you don’t. Yeah. OK. Did that guy tell you I fired him for lying, cheating, stealing, et cetera? No, okay. But he implied that he works with me. Yeah, he does. Okay, so I called the guy, boop, boop, boop, boop, boop, dude, are you telling people that we work together? Well, we did work together. Oh, so you told him we did work together. Oh, okay, sure. So I wrote Thomas a check. And while Thomas was there, he’s like, what do you do? I said, I’m like an incubator for businesses. I help them grow. And he’s like, well, now that I know how to do real estate photography, I’ve kind of thought about starting my own. And I said, well, we charge 1700 a month. And he’s like, I can’t afford that. I said, well, why don’t we do a scholarship? We’ll start you out at like, I don’t know, 500 bucks a month, 700 bucks. How much can you afford? I think the number he arrived on was like 700 bucks. And so I said, great, so we’ll coach you, but I want a small percentage of the growth. And there it is. I think he’s been a client now for like seven years or six years. But that’s those are the most of the stories that thrives. I’m sure a comma kind of kind of that way a little bit in terms of like they’re kind of more organic and a little more gritty. You know this guy I kept buying properties and he ran Keystone Harbor and he kept hearing from his friends that there’s some guy who keeps buying things and you should meet him. Apparently he grows businesses. So he calls me up and he’s like, hey, I own Keystone Harbor. We’re a place for people to take their boats to. And do you think you could help me grow? And I said, yeah. And he says, what do you do? And I said, well, yeah, I’d love it if you could help me. And I said, I’d love to help you. So this is the story here. This was the, let me back it up here. Dustin Huff, I’m with Keystone Harbor Marina. We joined Thrive back in January and have been working with these guys for about seven months. During that time period, we have moved up our Google rank through reviews and SEO processes that we’ve compiled through these guys. Our leads have gone from about four weeks to now 165 a week. So the process works. Once you begin, you have to stay with it. From four leads to 165 leads. But there are so many examples of that. I mean, just every one of these. This lady was sitting next to me at church and her business needed help. This year’s sales for this week. So this is the same week last year. Do you see the difference? What? I can’t really tell. What is… What? Michael, can we just… I was going to get… Jason, can you kind of pull this in maybe so you can see it? Just kind of pull it that way. Yeah. You get the link. That’s more of a… I can’t tell without the link. It’s hard to tell. Look at that. Okay. So that’s last year’s sales. This is 2010, I think. Sales. 2009. And the total is a mere $4,711.73. Same week, this year, 2015. The total is, read it, Michael. $11,313.50. Oh, wow. She’s a wooer, you know, she’s a wooer. She likes to woo, that’s fine. This lady found us from the podcast. This guy was referred to me by his accountant. This person from the podcast. This is Eric Trump, ran into him for the Reawaken tour. This lady, you know, so they’re all different ways in which they find us. But they’re really, they’re all real people. And if you’re out there today and you own a business and your business is not doing well, just schedule a consultation. It’s free. It’s free. And it might go really bad. It might be a thing where we talk for four minutes. It might be a thing where it’s a home run. But if you’re out there and you have a real product that you sell to real people on the real planet Earth, we can help you scale it. And I encourage you to schedule a free consultation today by going to And on part two of today’s show, we’re going to share with you the Thomas Crossan full package media story. So get yourself psychologically prepared. Hey, how’s it going? I’m Thomas Croson, owner and founder of Full Package Media in Dallas, Texas. I’ve been a coaching client with Clay Clark since the beginning of our business. We started about a year ago, August of last year. I had no clients, no idea what we were doing, no clue really what was going on. And now we’ve grown to where we’ve got six photographers, we’ve got office space here, I have an admin and sales person that works for us full time, developing an online system and a lot of that growth we attribute to Clay helping us and there’s so many things that, I mean this stuff is not revolutionary, it’s not this crazy walk on hot coals and all this stuff, it’s just real stuff and like group interviews, we were totally against group interviews. We were like, no, we’re different and we’re special and we need to do one-on-one interviews so we can find good quality candidates and not just kind of do this group interview thing. We tried that and failed miserably. We did group interviews, now we do them every two weeks and it’s awesome, it works good. We always have kind of influx of new people that we can train, get going. He’s helped us a lot with our website, graphic design, SEO. SEO is another thing that I thought before I started this business and before Clay. That it was kind of a joke or something that only your apples of the world and Amazon could get to the top of Google. But Clay said, no, just do these things. Follow these steps and you’ll get there. I think now we’ve looked today and we’re number two for Dallas Real Estate Photography. If you don’t believe me, you can look. So we’re getting to the top of there. That’s really cool. It’s really awesome to get leads that people call you and say, hey, I found you on Google. We want to hear about your services. So that’s really great. I’d say there’s nobody out there that’s not a good coaching client for Clay. I mean, you’re anyone, regardless of the business, it’s not about what the business is, what the specialty is, it’s about following the steps, doing what he says. You know, it’s a good thing. An hour a week, it gets you on track and keeps you kind of in line of what you’re doing and what you shouldn’t be doing. And it’s good to kind of give you some flow and future goals of your business. And I remember our first meeting, we set our goals, and our goal was to do 16 shoots a week. And at the time, me and my business partner slash girlfriend, Gretchen, were like, we’re never gonna do 16 a week, that’s just like crazy. And today we’re doing nine, and we did about 54 last week. So he’s helped us grow, you know, we put in a lot of hours, a lot of hard work as well, but if you follow his steps and do what he says, there’s a lot of principles that he’s kind of taught and instilled in us that help us. So yeah, Clay Clark, he’s the way to go. I wouldn’t venture out to find someone else. They’d be more expensive and a lot more fluff and no real actionable work and things to get your business growing. So that’s the way to go. Thanks. I’m so beautiful. JT! I’m not the damn thing. I thought you smelled like a winner. You’re not. You are not. You are not. JT. JT, do you know what time it is? 410. It’s T-Bo time in Tulsa, Oklahoma, baby. Tim T-Bo is coming to Tulsa, Oklahoma, June 27th and 28th. We’ve been doing business conferences here since 2005. I’ve been hosting business conferences since 2005. What year were you born? 1995. Dude, I’ve been hosting business conferences since you were 10 years old, but I’ve never had the two-time Heisman Award winning Tim Tebow come present. And a lot of people, you know, have followed Tim Tebow’s football career on the field and off the field, and off the field, the guy’s been just as successful as he has been on the field. Now, the big question is, JT, how does he do it? Well, they’re going to have to come and find out, because I don’t know. Well, I’m just saying, Tim Tebow’s going to teach us how he organizes his day, how he organizes his life, how he’s proactive with his faith, his family, his finances. He’s going to walk us through his mindset that he brings into the gym, into business. It is going to be a blasty blast in Tulsa, Russia. Also this is the first Thrive Time Show event that we’ve had where we’re going to have a man who has built a $100 million net worth. Wow. Who will be presenting. Now we’ve had a couple of presenters that have had a billion dollar net worth in some like real estate sort of things. Yeah. But this is the first time we’ve had a guy who’s built a service business and he’s built over a $100 million net worth in the service business. It’s the yacht driving multi-state living guru of franchising. Peter Taunton will be in the house. This is the founder of Snap Fitness, the guy behind 9 Round Boxing. He’s going to be here in Tulsa, Russel, Oklahoma, June 27th and 28th. JT, why should everybody want to hear what Peter Taunton has to say? Oh, because he’s incredible. He’s just a fountain of knowledge. He is awesome. He has inspired me listening to him talk and not only that he also has he practices what he teaches. So he’s a real teacher He’s not a fake teacher like business school teachers. So you got to come learn from him. Also, let me tell you this folks I don’t get this wrong because I get it wrong Someone’s gonna say you screwed that up buddy. So Michael Levine, this is Michael Levine. He’s going to be coming. You say, who’s Michael Levine? I don’t get this wrong. This is the PR consultant of choice for Michael Jackson, for Prince, for Nike, for Charlton Heston, for Nancy Kerrigan. 34 Grammy Award winners, 43 New York Times bestselling authors he’s represented, including pretty much everybody you know who’s been a super celebrity. This is Michael Levine, a good friend of mine. He’s going to come and talk to you about personal branding and the mindset needed to be super successful. The lineup will continue to grow. We have hit Christian reporting artist Colton Dixon in the house. Now people say, Colton Dixon’s in the house? Yes, Colton Dixon’s in the house. So if you like top 40 Christian music, Colton Dixon’s going to be in the house performing. The lineup will continue to grow each and every day. We’re going to add more and more speakers to this all-star lineup, but I encourage everybody out there today, get those tickets today. Go to Again, that’s And some people might be saying, well, how do I do it? I don’t know what I do. How does it work? You just go to Let’s go there now. We’re feeling the flow. We’re going to Again, you just go to You click on the Business Conferences button, and you click on the Request Tickets button right there. The way I do our conferences is we tell people it’s $250 to get a ticket or whatever price that you can afford. And the reason why I do that is I grew up without money. JT, you’re in the process of building a super successful company. Did you start out with a million dollars in the bank account? No, I did not. Nope, did not get any loans, nothing like that. Did not get an inheritance from parents or anything like that. I had to work for it and I’m super grateful I came to a business conference. That’s actually how I met you, met Peter Taunton, I met all these people. So if you’re out there today and you want to come to our workshop, again, you just got to go to You might say, well, when’s it going to be? June 27th and 28th. You might say, well, who’s speaking? We already covered that. You might say, where is it going to be? It’s going to be in Tulsa, Russia, Oklahoma. It says Tulsa, Russia. I’m really trying to rebrand Tulsa as Tulsa, Russia, sort of like the Jerusalem of America. But if you type in Thrive Time Show and Jinx, you can get a sneak peek or a look at our office facility. This is what it looks like. This is where you’re headed. It’s going to be a blasty blast. You can look inside, see the facility. We’re going to have hundreds of entrepreneurs here. It is going to be packed. Now for this particular event, folks, the seating is always limited because my facility isn’t a limitless convention center. You’re coming to my actual home office. And so it’s going to be packed. So when? June 27th and 28th. Who? You! You’re going to come! Who? You! I’m talking to you. You can get your tickets right now at and again you can name your price. We tell people it’s $250 or whatever price you can afford and we do have some select VIP tickets which give you an access to meet some of the speakers and those sorts of things and those tickets are $500. It’s a two-day interactive business workshop over 20 hours of business training. We’re going to give you a copy of my newest book, The Millionaire’s Guide to Becoming Sustainably Rich. You’re going to leave with a workbook. You’re going to leave with everything you need to know to start and grow a super successful company. It’s practical, it’s actionable, and it’s Tebow time right here in Tulsa, Russell. Get those tickets today at thrive Again, that’s thrive Hello, I’m Michael Levine and I’m talking to you right now from the center of Hollywood, California, where I have represented over the last 35 years, 58 Academy Award winners, 34 Grammy Award winners, 43 New York Times bestsellers. And I think I’ve learned a few things about what makes them work and what makes them not work. Now, why would a man living in Hollywood, California, in the beautiful, sunny weather of LA, come to Tulsa? Because last year I did it and it was damn exciting. Clay Clark has put together an exceptional presentation. Really life-changing. And I’m looking forward to seeing you then. I’m Michael Levine, I’ll see you in Tulsa. James, did I tell you my good friend John Lee Dumas is also joining us at the in-person, two-day interactive Thrive Time Show Business Workshop. That’s Tim Tebow and that’s Michael Levine. Have I told you this? You have not told me that. He’s coming all the way from Puerto Rico. This is John Lee Dumas, the host of the chart-topping podcast. He’s absolutely a living legend. This guy started a podcast after wrapping up his service in the United States military, and he started recording this podcast daily in his home to the point where he started interviewing big-time folks like Gary Vaynerchuk, like Tony Robbins, and he just kept interviewing bigger and bigger names, putting out shows day after day, and now he is the legendary host of the EO Fire podcast and he’s traveling all the way from Prince Hill Rico to Tulsa Oklahoma to attend the in-person June 27th and 28th live time show two-day interactive business workshop if you’re out there today folks you’ve ever wanted to grow a podcast a broadcast you want to get them you want to improve your marketing if you’ve ever wanted to improve your marketing your branding if you’ve ever wanted to increase your sales you want to come to the two-day interactive June 27th and 28th Thrive Time Show Business Workshop featuring Tim Tebow, Michael Levine, John Lee Dumas, and countless big-time, super successful entrepreneurs. It’s going to be life-changing. Get your tickets right now at James, what website is next? We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. We are ready. the specific steps on what you need to do to optimize your website. We’re going to teach you how to fix your conversion rate. We’re going to teach you how to do a social media marketing campaign that works. How do you raise capital? How do you get a small business loan? We teach you everything you need to know here during a two-day, 15-hour workshop. It’s all here for you. You work every day in your business, but for two days you can escape and work on your business and build these proven systems, so now you can have a successful company that will produce both the time freedom and the financial freedom that you deserve. You’re going to leave energized, motivated, but you’re also going to leave empowered. The reason why I built these workshops is because as an entrepreneur, I always wish that I had this. And because there wasn’t anything like this, I would go to these motivational seminars, no money down, real estate, Ponzi scheme, get motivated seminars, and they would never teach me anything. It was like you went there and you paid for the big chocolate Easter bunny, but inside of it, it was a hollow nothingness. And I wanted the knowledge, and they’re like, oh, but we’ll teach you the knowledge after our next workshop. And the great thing is we have nothing to upsell. At every workshop, we teach you what you need to know. There’s no one in the back of the room trying to sell you some next big get-rich-quick, walk-on-hot-coals product. It’s literally, we teach you the brass tacks, the specific stuff that you need to know to learn how to start and grow a business. I encourage you to not believe what I’m saying, but I want you to Google the Z66 auto auction. I want you to Google elephant in the room. Look at Robert Zellner and Associates. Look them up and say, are they successful because they have a proven system? When you do that research, you will discover that the same systems that we use in our own business can be used in your business. Come to Tulsa, book a ticket, and I guarantee you it’s going to be the best business workshop ever, and we’ll even give you your money back if you don’t love it. We’ve built this facility for you, and we’re excited to see it. And now you may be thinking, what does it actually cost to attend an in-person, two-day, interactive Thrive Time Show business workshop? Well, good news, the tickets are $250 or whatever price that you can afford. What? Yes, they’re $250 or whatever price you can afford. I grew up without money and I know what it’s like to live without money. So if you’re out there today and you want to attend our in-person, two-day, interactive business workshop, all you’ve got to do is go to to request those tickets. And if you can’t afford $250, we have scholarship pricing available to make it affordable for you. I learned at the Academy, at King’s Point in New York, acta non verba. Watch what a person does, not what they say. Whoa. Good morning, good morning, good morning. Harvard Kiyosaki, The Rich Dad Radio Show. Today I’m broadcasting from Phoenix, Arizona, not Scottsdale, Arizona. They’re close, but they’re completely different worlds. And we have a special guest today. Definition of intelligence is if you agree with me, you’re intelligent. And so this gentleman is very intelligent. I’ve done this show before also, but very seldom do you find somebody who lines up on all counts. And so Mr. Clay Clark is a friend of a good friend, Eric Trump. But we’re also talking about money, bricks, and how screwed up the world can get in a few and a half hour. So Clay Clark is a very intelligent man. And there’s so many ways we could take this thing. But I thought since you and Eric are close, Trump, what were you saying about what Trump can’t, what Donald, who’s my age, and I can say or cannot say? Well, I have to, first of all, I have to honor you, sir. I want to show you what I did to one of your books here. There’s a guy named Jeremy Thorn, who was my boss at the time. I was 19 years old working at Faith Highway. I had a job at Applebee’s, Target, and DirecTV. And he said, have you read this book, Rich Dad, Poor Dad? And I said, no. And my father, may he rest in peace, he didn’t know these financial principles. So I started reading all of your books and really devouring your books. And I went from being an employee to self-employed to the business owner, to the investor. And I owe a lot of that to you. And I just wanted to take a moment to tell you, thank you so much for allowing me to achieve success. And I’ll tell you all about Eric Trump. I just want to tell you, thank you, sir, for changing my life. Well, not only that, Clay, thank you, but you’ve become an influencer. More than anything else, you’ve evolved into an influencer where your word has more and more power. So that’s why I congratulate you on becoming. Because as you know, there’s a lot of fake influencers out there, or bad influencers. Yeah. So anyway, I’m glad you and I agree so much, and thanks for reading my books. Yeah. That’s the greatest thrill for me today. Not a thrill, but recognition is when people, young men especially, come up and say, I read your book, changed my life, I’m doing this, I’m doing this, I’m doing this. I learned at the Academy at King’s Point in New York, acta non verba, watch what a person does, not what they say. Hey, I’m Ryan Wimpey. I’m originally from Tulsa, born and raised here. I went to a small private liberal arts college and got a degree in business and I didn’t learn anything like they’re teaching here. I didn’t learn linear workflows. I learned stuff that I’m not using and I haven’t been using for the last nine years. So what they’re teaching here is actually way better than what I got at business school and I went what was actually ranked as a very good business school. The linear workflow, the linear workflow for us in getting everything out on paper and documented is really important. We have workflows that are kind of all over the place, so having linear workflow and seeing that mapped out on multiple different boards, it’s pretty awesome. That’s really helpful for me. The atmosphere here is awesome. I definitely just stared at the walls figuring out how to make my facility look like this place. This place rocks. It’s invigorating. The walls are super, it’s just very cool. The atmosphere is cool, the people are nice, it’s a pretty cool place to be. Very good learning atmosphere. I literally want to model it and steal everything that’s here at this facility and basically create it just on our business side. Once I saw what they were doing, I knew I had to get here at the conference. This is probably the best conference or seminar I’ve ever been to in over 30 years of business. You’re not bored, you’re awake, alive the whole time. It’s not pushy, it’ll try to sell you a bunch of things. I was looking to learn how to just get control of my life, my schedule, and just get control of business. Planning your time, breaking it all down, making time for the F6 in your life, and just really implementing it and sticking with the program. It’s really lively. They’re pretty friendly, helpful, and very welcoming. I attended a conference a couple months back, and it was really the best business conference I’ve ever attended. At the workshop, I learned a lot about time management, really prioritizing what’s the most important. Biggest takeaways are you want to take a step-by-step approach to your business. Whether it’s marketing, what are those three marketing tools that you want to use, to human resources. Some of the most successful people and successful businesses in this town, their owners were here today because they wanted to know more from Clay and I found that to be kind of fascinating. The most valuable thing that I’ve learned is diligence. That businesses don’t change overnight. It takes time and effort and you got to go through the ups and downs of getting it to where you want to go. He actually gives you the road map out. I was stuck, didn’t know what to do and he gave me the road map out step by step. We’ve set up systems in the business that make my life much easier, allow me some time freedom. Here you can ask any question you want, they guarantee it will be answered. This conference motivates me and also gives me a lot of knowledge and tools. It’s up to you to do it. Everybody can do these things. There’s stuff that everybody knows, but if you don’t do it, nobody else is going to do it for you. I can see the marketing working. It’s just an approach that makes sense. Probably the most notable thing is just the income increase that we’ve had. It’s super fun, it’s super motivating. I’ve been here before, but I’m back again because it motivates me. Your competition is going to come eventually or try to pick up these tactics. So you better, if you don’t, somebody else will. I’m Rachel with Tip Top K9 and we just want to give a huge thank you to Clay and Vanessa Clark. Hey guys, I’m Ryan with Tip Top K9. Just want to say a big thank you to Thrive 15. Thank you to Make Your Life Epic. We love you guys, we appreciate you and really just appreciate how far you’ve taken us. This is our old house. This is where we used to live a few years ago. This is our old neighborhood. See? It’s nice, right? So this is my old van and our old school marketing and this is our old team. And by team I mean it’s me and another guy. This is our new house with our new neighborhood. This is our new van with our new marketing, and this is our new team. We went from four to 14, and I took this beautiful photo. We worked with several different business coaches in the past, and they were all about helping Ryan sell better and just teaching sales, which is awesome, but Ryan is a really great salesman. So we didn’t need that. We needed somebody to help us get everything that was in his head out into systems, into manuals and scripts, and actually build a team. So now that we have systems in place, we’ve gone from one to ten locations in only a year. In October 2016, we grossed 13 grams for the whole month. Right now it’s 2018, the month of October. It’s only the 22nd, we’ve already grossed a little over 50 grand for the whole month, and we still have time to go. We’re just thankful for you, thankful for Thrive and your mentorship, and we’re really thankful that you guys have helped us to grow a business that we run now instead of the business running us. Just thank you, thank you, thank you, times a thousand. So we really just wanna thank you, Clay, and thank you, Vanessa, for everything you’ve done, everything you’ve helped us with. We love you guys. If you decide to not attend the ThriveCon workshop, you’re missing out on a great opportunity. The atmosphere at Clay’s office is very lively. You can feel the energy as soon as you walk through the door and it really got me and my team very excited. If you decide not to come, you’re missing out on an opportunity to grow your business, bottom line. I love the environment, I love the way that Clay presents and teaches. It’s a way that not only allows me to comprehend what’s going on, but he explains it in a way to where it just makes sense. The SEO optimization, branding, marketing. I’ve learned more in the last two days than I have the entire four years of college. The most valuable thing that I’ve learned, marketing is key. Marketing is everything. Making sure that you’re branded accurately and clearly. How to grow a business using Google reviews, and it’s just how to optimize our name through our website also. Helpful with a lot of marketing, search engine optimization, helping us really rank high in Google. The biggest thing I needed to learn was how to build my foundation, how to systemize everything and optimize everything, build my SEO. How to become more organized, more efficient. How to make sure the business is really there to serve me, as opposed to me constantly being there for the business. New ways of advertising my business, as well as recruiting new employees. Group interviews, number one. Before, we felt like we were held hostage by our employees. Group interviews completely eliminates that, because you’re able to really find the people that would really be the best fit. Hands-on, how to hire people, how to deal with human resources, a lot about marketing, and overall just how to structure the business, how it works for me, and also then how that can translate into working better for my clients. The most valuable thing I’ve learned here is time management. I like the one hour of doing your business is real critical if I’m going to grow and change. Play really teaches you how to navigate through those things and not only find freedom, but find your purpose in your business and find the purposes for all those other people that directly affect your business as well. Everybody. Everybody. Everybody. Everyone. Everyone needs to attend the conference because you get an opportunity to see that it’s real.


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