How Do I Get the Sales Team to Implement Systems – Ask Clay Anything

Show Notes

A Thriver in Florida asks, “I have a sales team that is not performing well.  I have scripts for calls and presentations for them to follow.  Florida has a law against recording calls. How can I verify they are doing what I’m asking them to do if the law says I can’t record the call or the face to face presentation?”

Question: – I have a sales team that is not performing well.  I have scripts for calls and presentations for them to follow.  Florida has a law against recording calls. How can I verify they are doing what I’m asking them to do if the law says I can’t record the call or the face to face presentation? Is there an “entrepreneur hack” that I can use that won’t get me sued or put in jail?  For that matter, what would happen if I did record and someone reported me?

STEP 1 – Start the Group Interview

1. EXAMPLE – https://www.thrivetimeshow.com/business-podcasts/run-group-interview/ 
2. EXAMPLE – https://www.youtube.com/watch?v=rcimD1ulpGc
3. EXAMPLE – https://www.thrivetimeshow.com/does-it-work/group-interview/ 

STEP 2 – Schedule Weekly Sales Meeting

STEP 3 – Weekly Sales Meeting to Listen to Calls with Team (Tuesdays at 7:00 AM)

STEP 4 – Schedule a 15 Minute – 30 Minute – Daily Morning Huddle with Team

1. Leads from Yesterday
2. Status of Leads

STEP 5 – Create a 1st Phone Call Script – https://www.dropbox.com/s/cptzhwpx9s2mb0r/Lead%20Sheets%20-%20Residential%20Seller%20-%20Version%2010%20-%20Sam%20Adams.pdf?dl=0

1. Install ClarityVoice.com 

STEP 6 – Presentation Script – 

1. So have you both had an opportunity to discuss what you are wanting to do with your home?
2. Well, I would like to get a brief tour of your home and where you wanting to install these great outdoor additions?
3. I would like to get some photos for the design team of where you are wanting to put the outdoor living additions so that I can work with our design team to customize something for you?
4. So in order to get some ideas and brainstorming going I would like to flip through our catalog with you to show you what we can do and then I’ll make note of what you like and what you don’t like.
5. So now how familiar are you with _________?
6. Well there are 3 things that we do that NOBODY else in ________ does?
7. 1st – We pride ourselves on quality. In fact we are the highest rated and most reviewed outdoor living company in ___________.
8. 2nd – We aren’t going to bait and switch with you on the costs, in fact we have been in business 14 years.
9. 3rd – When I come back I will give you a specific quote right down to do the dollar.
   1. Show the One Sheet – https://www.dropbox.com/s/cwem3j43jfjee2m/One%20Sheet%20-%20Version%2010%20-%20Sam%20Adams%20Realty.jpg?dl=0 
10. Now we have customers that install $250,000 outdoor projects and others that have us do $3,000 packages…what kind of package are you looking to install?
11. Now in terms of financing, are you going to be paying cash or are you needing to secure 3rd party financing?
12. Now with our schedule we can only handle a certain number of projects at the same time and I know that you stay busy, but when is the best time for me to come by with the specific quote and our lead designer and founder, Randy Antrikin?

STEP 3 – Closing Script