A Thriver in Florida asks, “I have a sales team that is not performing well. I have scripts for calls and presentations for them to follow. Florida has a law against recording calls. How can I verify they are doing what I’m asking them to do if the law says I can’t record the call or the face to face presentation?”
Question: – I have a sales team that is not performing well. I have scripts for calls and presentations for them to follow. Florida has a law against recording calls. How can I verify they are doing what I’m asking them to do if the law says I can’t record the call or the face to face presentation? Is there an “entrepreneur hack” that I can use that won’t get me sued or put in jail? For that matter, what would happen if I did record and someone reported me?
STEP 1 – Start the Group Interview
- EXAMPLE – https://www.thrivetimeshow.com/business-podcasts/run-group-interview/
- EXAMPLE – https://www.youtube.com/watch?v=rcimD1ulpGc
- EXAMPLE – https://www.thrivetimeshow.com/does-it-work/group-interview/
STEP 2 – Schedule Weekly Sales Meeting
STEP 3 – Weekly Sales Meeting to Listen to Calls with Team (Tuesdays at 7:00 AM)
STEP 4 – Schedule a 15 Minute – 30 Minute – Daily Morning Huddle with Team
- Leads from Yesterday
- Status of Leads
STEP 5 – Create a 1st Phone Call Script – https://www.dropbox.com/s/cptzhwpx9s2mb0r/Lead%20Sheets%20-%20Residential%20Seller%20-%20Version%2010%20-%20Sam%20Adams.pdf?dl=0
- Install ClarityVoice.com
STEP 6 – Presentation Script –
- So have you both had an opportunity to discuss what you are wanting to do with your home?
- Well, I would like to get a brief tour of your home and where you wanting to install these great outdoor additions?
- I would like to get some photos for the design team of where you are wanting to put the outdoor living additions so that I can work with our design team to customize something for you?
- So in order to get some ideas and brainstorming going I would like to flip through our catalog with you to show you what we can do and then I’ll make note of what you like and what you don’t like.
- So now how familiar are you with _________?
- Well there are 3 things that we do that NOBODY else in ________ does?
- 1st – We pride ourselves on quality. In fact we are the highest rated and most reviewed outdoor living company in ___________.
- 2nd – We aren’t going to bait and switch with you on the costs, in fact we have been in business 14 years.
- 3rd – When I come back I will give you a specific quote right down to do the dollar.
- Show the One Sheet – https://www.dropbox.com/s/cwem3j43jfjee2m/One%20Sheet%20-%20Version%2010%20-%20Sam%20Adams%20Realty.jpg?dl=0
- Now we have customers that install $250,000 outdoor projects and others that have us do $3,000 packages…what kind of package are you looking to install?
- Now in terms of financing, are you going to be paying cash or are you needing to secure 3rd party financing?
- Now with our schedule we can only handle a certain number of projects at the same time and I know that you stay busy, but when is the best time for me to come by with the specific quote and our lead designer and founder, Randy Antrikin?
STEP 3 – Closing Script