The CEO and co-founder of Delivering Happiness and Tony Hsieh’s business partner Jenn Lim shares about the importance of developing culture as a competitive advantage.
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- Yes, yes, yes and yes! Thrivetime Nation on today’s show we are interviewing Jenn Lim, the CEO and co-founder of Delivering Happiness. Jenn Lim, welcome onto the Thrivetime Show, how are you?!
- I know that you’ve had a ton of success at this point in your career, but I would love to start off at the bottom and the very beginning of your career. What was your life like growing up and where did you grow up?
- When did you first figure out what you wanted to do professionally?
- Jenn, you were a critical consultant with Zappos.com from its early startup days in 2003 until the company was sold to Amazon.com for $1.2 billion in 2009. How did you first meet Tony Hsieh, the then CEO of Zappos.com?
- What was it like working with Tony Hsieh during the startup days of Zappos.com?
- What were the early struggles involved in growing Zappos.com?
- I’ve heard you talk about how if done right, “Culture is a Competitive Advantage” what do you mean by this?
- How can the entrepreneurs out there go about starting, scaling and sustaining a positive culture?
- When did you and Tony Hsieh decide to team up to write, Delivering Happiness?
- What does it feel like to have worked on a book that has sold over 1,000,000 copies?
- The book came about when publishers started approaching Tony Hsieh to write a book.
- I was a consultant and creating the culture book for Zappos at the time and he asked me if I wanted to work on the project.
- When did you and Tony decide to found Delivering Happiness and what core services or products does Delivering Happiness offer?
- Today you’ve worked with huge companies such as Starbucks, Toms.com. Facebook, Cisco and others. But, how did you go about getting your first 10 customers at Delivering Happiness?
- How, you come across as a very proactive person…so how do you typically organize the first four hours of your and what time do you typically wake up?
- What are a few of your daily habits that you believe have allowed you to achieve success?
- What mentor has made the biggest impact on your career thus far?
- What advice would you give the younger version of yourself?
- What message or principle that you wish you could teach everyone?
- What are a couple of books that you believe that all of our listeners should read?
- You’ve got the mic, what is one thing that you want to share with the Thrive Nation before you drop the mic?
- Think. Say. Do.
- Be true to yourself and the rest unfolds in a meaningful way.