Jenn Lim | How to Create Culture As a Competitive Advantage with former Zappos Consultant and CEO of Delivering Happiness

Show Notes

 The CEO and co-founder of Delivering Happiness and Tony Hsieh’s business partner Jenn Lim shares about the importance of developing culture as a competitive advantage. 

1. Yes, yes, yes and yes! Thrivetime Nation on today’s show we are interviewing Jenn Lim, the CEO and co-founder of Delivering Happiness. Jenn Lim, welcome onto the Thrivetime Show, how are you?!
2. I know that you’ve had a ton of success at this point in your career, but I would love to start off at the bottom and the very beginning of your career. What was your life like growing up and where did you grow up?
3. When did you first figure out what you wanted to do professionally?
4. Jenn, you were a critical consultant with Zappos.com from its early startup days in 2003 until the company was sold to Amazon.com for $1.2 billion in 2009. How did you first meet Tony Hsieh, the then CEO of Zappos.com?
5. What was it like working with Tony Hsieh during the startup days of Zappos.com?
6. What were the early struggles involved in growing Zappos.com? 
7. I’ve heard you talk about how if done right, “Culture is a Competitive Advantage” what do you mean by this?
8. How can the entrepreneurs out there go about starting, scaling and sustaining a positive culture?
9. When did you and Tony Hsieh decide to team up to write, Delivering Happiness?
10. What does it feel like to have worked on a book that has sold over 1,000,000 copies?
    1. The book came about when publishers started approaching Tony Hsieh to write a book.
    2. I was a consultant and creating the culture book for Zappos at the time and he asked me if I wanted to work on the project.
11. When did you and Tony decide to found Delivering Happiness and what core services or products does Delivering Happiness offer?
12. Today you’ve worked with huge companies such as Starbucks, Toms.com. Facebook, Cisco and others. But, how did you go about getting your first 10 customers at Delivering Happiness?
13. How, you come across as a very proactive person…so how do you typically organize the first four hours of your and what time do you typically wake up?
14. What are a few of your daily habits that you believe have allowed you to achieve success?
15. What mentor has made the biggest impact on your career thus far?
16. What advice would you give the younger version of yourself?
17. What message or principle that you wish you could teach everyone?
18. What are a couple of books that you believe that all of our listeners should read?
19. You’ve got the mic, what is one thing that you want to share with the Thrive Nation before you drop the mic?
    1. Think. Say. Do.
    2. Be true to yourself and the rest unfolds in a meaningful way.