This week at the Thrivetime Show business coaching office I realized how great a positive and energetic culture is to work in. Being around high energy and happy people is a normal part of my day to day schedule. Every morning when the grooming professionals arrive at the shop starts with a happy greeting. After all of the opening tasks are complete I begin a morning Pow-Wow to set the tone for the day, this is a big part of starting the day off with a positive tone. Once we open the doors and clients begin arriving for their hair cuts the positive culture continues.
The positive culture I experience every week resets at the all-staff meeting held Friday where Clay goes over our business coaching numbers, client complaints or praises, and then we break off into team training. The best part about these weekly meetings is the reset it provides the team. What do I mean when I say “reset” the team? A word that Clay uses often is campy, whenever you have familiarity within a team it is typically followed by campiness. A campy culture is bad for business, it starts when a team gets comfortable with each other and this breeds contempt with one another.
A weekly meeting allows each employee an opportunity to get back on track and remember the goal of business coaching. The old saying “idleness is the devil’s playground” is true for employees without daily standards and goals to be met. I have found that when the team has downtime and is not directly working this is when the gossiping, complaining, and bad customer experience starts. Idleness produces negativity whereas productivity produces positivity: Going over our sales numbers as well as to train on key performance indicators helps to solidify core company standards. Productive tasks to focus on help ensure positive attitudes.
Culture is everything when it comes to bringing customers back to use your service or product. If the culture of your business is one with idleness, low sales numbers, & bad attitudes then you will see a lack of customers, and your business will die. The word culture literally means maintaining conditions suitable for growth. Providing customers with a positive and happy experience increases their trust in the brand. A team with daily revenue goals, client standards to meet, and a happy environment to work in shows when the number of customers increases.
At the beginning of each day remember to set the tone with your team that you want to be reflected to the clients. A successful and enjoyable experience for the customer begins with a successful and enjoyable work environment. A daily huddle, clear and specific goals, and happy attitudes lead towards creating success in the company. Every day really is a new day meaning the success of the previous day can only be repeated by using the same daily Pow wow, the same clear and specific goals, and again expecting happy attitudes. Daily Pow woes and weekly meetings restart your team and keep the positive culture growing.